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  #1  
Old 10-28-2001, 03:16 AM
mikethechap mikethechap is offline
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Join Date: Oct 2001
Posts: 3
Angry

Aletia


If you visit the forums at Aletia you'll find growing frustration at the moment, secondary to servers going down, poor response time from support, and lack of communication. The folks seem well-intentioned, but perhaps growing to fast. Plus, it seems like when there's problems, they take a wait and see attitude before really getting in there and substantially addressing it (changing out the equip). I sure hope they can back back to where it sounds like they were.



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  #2  
Old 10-30-2001, 04:49 PM
erratic erratic is offline
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Join Date: Jun 2001
Location: Seattle, WA
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i haven't had any problems with them... where's this frustration you're talking about?

  #3  
Old 10-30-2001, 05:25 PM
zoid zoid is offline
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Join Date: Aug 2001
Posts: 3,699
Quote:
Originally posted by erratic
i haven't had any problems with them... where's this frustration you're talking about?
mikethechap is actually right. Several customers of Aletia are really a little bit disappointed. Aletia has some problems in the last time (downtimes, failing SMTP server) and I can understand that people are not happy about that, but I would not say Aletia's service or support is going down. They might not be as great as the people are used to, but for now Aletia is IMHO still a good and recommendable webhosting company.

Alexander

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  #4  
Old 10-30-2001, 05:26 PM
erratic erratic is offline
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Location: Seattle, WA
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thats strange, maybe the machine i'm on is ok because i haven't had any problems whatsoever lately.

  #5  
Old 10-30-2001, 06:15 PM
ebird ebird is offline
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Join Date: Jan 2001
Posts: 331
I also got several error messages from the monitoring service, but generaly speaking, it's still a good service.

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  #6  
Old 10-30-2001, 06:25 PM
erratic erratic is offline
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Location: Seattle, WA
Posts: 6
which service do you use?

  #7  
Old 10-31-2001, 06:30 PM
Dogma Dogma is offline
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Join Date: May 2001
Posts: 781
Aletia's support decline I'm guessing is because of one of their machine's being down. They have had to deal with a lot more support because of that and also are working on fixing it...

I find that they are still nice and helpful, and I haven't really had any problems.

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  #8  
Old 11-11-2001, 10:56 PM
Adam Hallett Adam Hallett is offline
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Join Date: Aug 2001
Posts: 123
Is this thread considered old?

I'd like to say that some of the recent failures at Aletia have been user
propagated.

http://www.aletiaforums.com/showthre...&threadid=1037

Even a looping script sometimes won't bump the load over the 'notify admin mark'.

Just a thought.
I'm still incredibly happy with the service they're providing.
I even put together a little movie about them that I might release soon.

--Adam Hallett

  #9  
Old 11-11-2001, 11:03 PM
AlexNguyen AlexNguyen is offline
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Join Date: Nov 2001
Posts: 56
Hmm

I just signed up for a second account with them... it's been 36 hours and no account details yet, but this is a minor quibble.
Their site and payment acknowledgement email does advertise a 24 hour setup.

I've had the previous account for about two weeks and have not had any problems. I'm quite satisfied to this point.

  #10  
Old 11-12-2001, 12:07 AM
PeopleFun PeopleFun is offline
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Join Date: Nov 2001
Posts: 23
Smile I'm happy with them now

I'm happy with them now. At least right now the support isnot slow ,and server speed is ok . Sometimes , specially the weekend, they reply so fast ( within 2 hours, they and I exchanged 7 emails total) .

Hope they will improve better and better . Their first plan is ok, but the second and the third is a little high (their $30/month plan is equal to hostrocket's $15/month plan) . They should give some more space for it .

  #11  
Old 11-13-2001, 04:01 AM
timbo timbo is offline
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Join Date: Apr 2001
Posts: 144
Talking Eh?

Have over 20 sites with them - never had any problems... superb company. Love 'em!

  #12  
Old 11-13-2001, 04:07 AM
HRMelissa HRMelissa is offline
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Join Date: Sep 2001
Posts: 30
As hosts grow there will be slight ups and downs as they adjust and Im sure theyre growing pretty quickly, but I doubt that they are going to hit a downward spiral or anything, and seem like a stable company in both the near and long term outlooks.

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  #13  
Old 11-13-2001, 04:13 AM
akashik akashik is offline
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Join Date: Aug 2000
Location: Tacoma, Washington
Posts: 9,576
I get the feeling Aletia has grown pretty quickly since they started. With that sort of growth sometimes things can get a little slow in regard to personalized support. Generally speaking if they're a good company (which all reports suggest they are), they'll be putting things into place right now to handle the added demand.

I think it's a case of, if you've been happy with them in the past, hold on while they recover from their growth spurt Having a server go belly-up is always going to put a strain on support no matter how big you are. Once they get that fixed, I'm sure things will return to normal for the rest of their customers.

Greg Moore

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  #14  
Old 11-13-2001, 04:47 PM
genaldi genaldi is offline
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Join Date: Nov 2001
Location: Arizona
Posts: 194
RE: Aletia

I recently signed up with them, and emailed them with a question this morning, and got a response back in about 3 minutes. Can't get any faster then that. All my previous responses before I signed up, were returned in a matter of minutes also, always under an hour.

Good luck,

David

  #15  
Old 11-14-2001, 11:23 PM
WebUser WebUser is offline
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Join Date: Jul 2001
Posts: 73
Just one thing that I am not happy with Aletia is that ,they said they give us static unique ip . And when I ask them, if they give us that ip, so I can request for the reverse dns of ip (like if dns domain.com >>> ip , and when dns ip >>> domain.com) . When I ask that , they make a new page ( I guess, because there's not that page before) and said that I have to pay $15 for that .

It's not worth to pay that, so I stop asking . Man .


Last edited by WebUser; 11-15-2001 at 12:06 AM.
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