Results 1 to 8 of 8
  1. #1
    Join Date
    Jun 2003
    Location
    Norway
    Posts
    206

    MB as only ticket support system?

    Hi,

    I am concidering implementing MB for my hosting company.
    I have heard great stuff about MB, but I got one question.

    Is it possible to use MB as a support desk for pre-sale
    questions etc.? Is it possible to submit a support ticket
    without beeing a user ?


    Thanks.

  2. #2
    I can answer your second question. No user can't submit a support ticket without beeing a user.


    If you are looking for a support desk for pre-sale without beeing a user, try Perldesk (www.perldesk.com).


    Regards,

  3. #3
    Join Date
    Jun 2003
    Location
    Norway
    Posts
    206

  4. #4
    Join Date
    Apr 2003
    Posts
    85
    Has anyone used ModernBill with Kayako eSupport integrated for support desk/support tickets? Demo on Kayako's site appears to work well.

    Aaron

  5. #5
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Yes. It's very easy, and works well. Just a simple file copy, unless you've supremely customized your skin for MB.
    Ion Web Services/TronicTech
    http://www.ion-web.com or Unsupported webhosting?!?
    Shared hosting, Reseller accounts, Dedicated Servers, and More
    Proudly hosting since 2002

  6. #6
    Join Date
    Apr 2002
    Location
    Philadelphia
    Posts
    2,277
    Integrating ModernBill and Kayako eSupport is very easy and looks very proffesional

  7. #7
    Join Date
    Feb 2003
    Location
    UK - South Coast!
    Posts
    274
    I wouldn't spend that much on just for a helpdesk, Modernbill was meant to be all round hosting company's automation tool not just for support I believe.

    Search for helpdesk scripts if you want to have more info.

    Dan
    New Shared & VPS Offerings Coming Soon!

  8. #8
    I'd suggest DeskPro - deskpro.com. It's what we use at HiveMail and we have been really impressed with it. It's a bit expensive, granted, but I think it's totally worth it.
    Kevin Schumacher
    HiveMail

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