Hi-I was thinking on buying a dedicated server through managed.com , but before I buy I thought id check with you guys about their speed, if they have finally become reliable (I know they once were unstable) etc.
I've had a box with a reseller of theirs for over a month now. The speeds are usually very good. We've had some problems with some people on the east coast getting bad speeds, and some problems to NTL in the UK, but those problems seemed to have gone away.
As for uptime - They were pretty well solid for Feb, with only a little downtime on some routers. January had some big problems that kicked them to like, 98% uptime. Before then though, they were, like, 100% solid.
The solid aboveNET thing can be a problem if they get slammed with DDOS attacks. Though, they seem to be getting better about nulling out the attacks. Ticket times around around a hour for some average stuff (questions, PTR, etc). Though, i've only sent 3 emails to their techs, so it's nothing huge.
As for weekends, they don't have people in. They only work M - F 8 - 6 or so. Though, they have techs in the NOC to take care of reboots i heard (haven't tried them, since my box has been solid, uptime wise).
BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
- All popular VPN methods supported
- Affordable offloaded MySQL & DDoS protection
- 5GB backup space, unmetered private LAN bandwidth & native IPv6 included. All with a strong serving of pony
I got a box to play with back in December, cancelled it after the first month as it wasn't available enough to do any "playing" with. Their support is non-existant and their uptime while I was with them was terrible.
Just as all their current customers were running around here waving the "managed rocks, they got their stuff together now" flag they went down for a few hours.
I wouldn't waste your time personally, pay a few bucks more and get a decent provider, the peice of mind alone should be worth the extra cash.
I've been a managed.com member since friday and I've actually been happy with the support I've gotten over the weekend. Here's the summary of the support I've gotten this weekend:
Friday 11:08 pm:
after mucking about trying to install a software raid disk on the root partition remotely, I rebooted my system, but it never came back up. I submitted a reboot request.
Friday 11:17 pm:
received receipt saying my reboot would happen soon
Friday 11:30 pm:
received email saying system was rebooted.
Saturday 12:28 am:
I still can't ping or ssh into my machine. I sent another email to support saying as much
Saturday 1:00 am:
received email from support saying it will not 'react to access'. An engineer will be assigned to fix the server.
Saturday 1:13 pm:
received email from support saying the system got hung on a BIOS setting for the second disk (this could have been my fault, I guess). It's back up
worked fine all day
Monday 12:42 am:
On my server, configuring and setting it up all night, about 12:42 (the time I sent my support e-mail) I just lost my ssh connection... not great, so I e-mailed support asking what happened and reboot to reboot my machine
Monday 2:34 am:
received e-mail receipt from reboot
Monday 8:53 am:
received e-mail from support saying the system is responding to ssh and pings. confirm reboot
I know that this isn't 'stellar' support, but it's much more than I had hoped for after reading all the comments on the board (and yes, still going with managed). They did respond to my requests over the weekend.