Hi, I am currently setting up my own small hosting company to help pay my way through college. My staff members and I are almost ready to officially launch the site, however, I had a few questions regarding Domain Reselling, and reseller providers that I was hoping you all could help me with.
Right now I am registering domains that I need/that my clients need as people sign up for hosting. They request a domain, and I go sign it up. Now, once the site is officially open and promoted, potentially, if all goes well, I could be receiving orders for many domains every month. I could just go to enom or another company and register these domains, or, we are now exploring the idea of finding an ideal reseller program and simply providing our own domains to our clients.
Right now several people have recommended to me using one of Enomís reselling offers. But I would like to hear a response from experienced domain resellers as to what other reselling providers are out there that have GOOD technical support and pricing.
We donít necessarily need to set up an entirely separate website where my users could go to order domains, but I do need some sort of system where I can add domains that will be instantly activated, and then I could manage them from a control panel. Having the ability for users to sign up for their own domains is a plus.
we've used CORE which never gave us an issue till Joker branched out
we've used opensrs - it's very good, albeit a bit pricy
and now we use enom - cheaper pricing and a few other fetaures thrown in for our .com/org/net
we're nominet members and deal direct with them for .uk through the automaton
we manually do the more esoteric extensions, as several have verification checks etc.
Good support and good pricing, hmmm - i *think* you'll need to pick the one you really want from those 2
only needed enom support about twice in the last year and both times waited about 4 days to get the issue resolved (although it was resolved) used opensrs support once in 3 years and again took 4 days to get it completely sorted out. Nominet support have resolved my few queries normally whilst on the phone.
Ok, could I please have some opinions on these two companies.
It appears that Wild West requires a $99 dollar yearly fee, plus $6.75 for every domain you resell.
Dotster has a $0 set up fee, but is $12.00 per year on the domains rather then $6.75.
Honestly, neither price is that big of a deal to me, I'd much rather go with the company that offers the better service. I'm looking for a site that offers a highly customizeable template website that that I could direct my hosted memebers to when they wish to add new domains to their account.
Just as important, I need to have a very powerful and EASY TO USE control panel to manage my reseller account with.
I heard good things about Dotster. Personally I recommend looking at Enom. I am using them myself. Their customer service is awesome. I had problems last weekend when trying to transfer a domain to Enom from Network Solutions for a client and they answered my question within 20 minutes from the time I submitted a ticket. There are enough people here, who can set you up with a free reseller account.
Another nod for eNom. Seamlessly integrating eNom into your own site would be your best bet. Your customers would pick a domain name and hosting package all in the same shopping cart. Godaddy (WWD) has launched an API like eNom's but it takes some capital ($1999 I believe) to get started.
Dotster provies a discount based on bulk. NetCheap.com is a dotster reseller. and they charge 7.xx I forget.
OnlineNic is another place to look. DirectI is a popular alternative to enom. Look around before deciding on any company, you can find lots of feedback in the forums here if you just use the search feature
The one killer with enom seems to be that you have to pay almost 500.00 in prepayments before you can get started with one of their reseller plans. $495.00 pre-pays for your first 55 domains (basically) rather then paying for the domains as you need them.
It's an interesting set up though, that's for sure.
When you go to register your Wild West Domains reseller account, that's one of the features they list under the brief description of their program.
But then when reading through their AUP and related documentation it clearly states that YOU are fully responsible for dealing with your customers, and they even go as far as stating that you must keep complete records of all conversations you have with your customers.
Does anyone understand this...? Or does anyone have personal experiences with them and can verify what they mean by 24/7 support for your customers?
As it stands right now, Wild West Domains looks like the my top choice for a reseller account. Mainly because I don't want to use an API system, and enom's PDQ and Register Rocket sites look extremely "weak" in comparison to the Wild West Domain resold site. Neither of them are brilliant by any means, but PDQ seems to be a very basic, nearly completely text based, boring template that just didn't interest me.
My only concerns with Wild West are that I've heard that Godday actually tries to *steal* your customers. I'm hoping that this problem has been resolved.
I tried onlinenic.com but the reseller web solution is useless, though price is good. So I am looking out for another registrar with good web solution. Some members here (not in this thread) recommend directi.com which I find they provide good web solution and good price without hefty initiate amount. Do check it out.
For whatever reason this thread is tremendously unpopular, lol.
Could someone please address the questions at hand?
I know you guys know the answers. I also just don't want to make a big mistake signing up for a program I don't fully understand. I HAVE taken steps to contact all of the resellers mentioned and ask more specific questions, but I want to hear about everyone's peresonal experiences, and suggestions and what not.
The simplest (and risk free) way to enter the domain business is to get a free $8.95 account from someone, then setup a Registry Rocket link to offer domain registration. In the meantime, learn all the features coming with an enom account and if you want, get a better rate (for example: $6.95) directly from enom or through another enom reseller.