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  1. #1
    Join Date
    Feb 2004
    Location
    Vancouver, BC
    Posts
    11

    Removing from Spam Filter CPanel/WHM

    How do I go about removing an address/domain from spam filters? I am not receiving email from a particular domain that should not be filtered.

    Any thoughts? Where on the server do I find these settings?

  2. #2
    Join Date
    Aug 2003
    Location
    Vancouver, BC
    Posts
    1,894
    You will find some excellent informtion on how to set your filters here:

    http://www.cpanel.net/docs/cp/index.html
    Gary Jones

    BlueFur.com - Canada Web Hosting

  3. #3

    Re: Removing from Spam Filter CPanel/WHM

    Originally posted by RandChar
    How do I go about removing an address/domain from spam filters? I am not receiving email from a particular domain that should not be filtered.

    Any thoughts? Where on the server do I find these settings?
    If you use X2 theme, this URL should get you to where you can add an address to the "whitelist". (or course, replace YOURDOMAIN with your actual domain)

    https://www.YOURDOMAIN.com:2083/fron...inconfig.html?

    If you use a different theme, navigate to the Mail menu, look for the "spamassin" link, then "configure spamassisn". You can change the config there, including blacklisting, whitelisting, Subject Rewrite, etc....

    Glenn
    Don't you walk thru my words
    You got to show some respect
    Don't you walk thru my words
    'Cause you ain't heard me out yet

  4. #4
    When sending the email from the domain that should not be filtered do you see it connect to your mail server ?
    Datums Internet Solutions, LLC
    Systems Engineering & Managed Hosting Services
    Complex Hosting Consultants

  5. #5
    Are you using any SBL/RBL? If you are, you can't exactly remove that particular email (usually it's related to their server rather than the email) except to disable that totally.

    Or are you using SpamAssassin?

    More information will be helpful.
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  6. #6
    Join Date
    Jun 2003
    Location
    World Wide Web
    Posts
    581
    I think we could do that by specifying the following whitelist directive?

    hostlist rbl_whitelist = lsearch;lsearch;/etc/relayhosts

    and if you want to disable that domain,

    domainlist rbl_bypass = lsearch;/etc/rblbypass

    In my opinion, these two should get the mails through in case of RBL

    Vivek Prasannan

  7. #7
    Join Date
    Feb 2004
    Location
    Vancouver, BC
    Posts
    11
    Sorry for not replying sooner..I thought I was automatically subscribed by email to my threads.

    I ended up finding something on the web suggesting I add a whitelist line to /etc/mail/spamassassin/local.cf . The line was:

    whitelist_from_rcvd domain.com domain.com

    I had had this problem with this domain once in the past when I was with a different provider, so I knew it was a spam filter problem.

    Thanks for your replies

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