I have a question about HCL, I would post in their forums but they don't seem to have a support section.
When I have the request monitor open, and I click initiate with a visitor, nothing happens. I know the visitor should have a pop up asking for him/her to chat. This doesn't happen, I've tested it with friends.
Anyone know what the problem is? Should I just re-install?
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Originally posted by CPQIS The latest version, and the support forums don't have a support section. I'll just re-install
Just becasue they dont have a support section directly labeled that does not mean they do not offer support via thier forum. I have had a few issues with HCL back when I used it and I posted for support in the correct version forum under the proper topic and they helped me out. Michael (the creator of HCL) frequents there alot and is very helpful. I just had to add my 2cents