Results 1 to 8 of 8
  1. #1
    Join Date
    Oct 2003

    Help center live


    I have a question about HCL, I would post in their forums but they don't seem to have a support section.

    When I have the request monitor open, and I click initiate with a visitor, nothing happens. I know the visitor should have a pop up asking for him/her to chat. This doesn't happen, I've tested it with friends.

    Anyone know what the problem is? Should I just re-install?

  2. #2
    Join Date
    Aug 2000
    HCL support forum:

    AccountLab Plus Affordable professional webhosting billing -- Click Be! Building websites as easy as it click be
    Fantastico De Luxe - Install your favourite scripts at a mouse click -- Universina - The CPanel skin with Heart and Soul

  3. #3
    do they have pop up stopper? What version of the winapp are you using and what version of the HCL have you installed?
    Like us on Facebook to qualify for discounts!
    Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting |
    Services: | Managed Multiple Cores 64bit Servers | Server Management |

  4. #4
    Join Date
    Oct 2003
    The latest version, and the support forums don't have a support section. I'll just re-install

  5. #5
    Join Date
    Jan 2004
    North Dakota, USA
    Originally posted by CPQIS
    The latest version, and the support forums don't have a support section. I'll just re-install
    Just becasue they dont have a support section directly labeled that does not mean they do not offer support via thier forum. I have had a few issues with HCL back when I used it and I posted for support in the correct version forum under the proper topic and they helped me out. Michael (the creator of HCL) frequents there alot and is very helpful. I just had to add my 2cents
    Luke Moran
    WebHostingChat Friendly Webhosting Guide

  6. #6
    Isn't that what support forums are made for?

    HCL also has e-mail support to ([email protected] I believe).

    Might want to give those two options a try

  7. #7
    1.2 support secton of the forum, clearly labeled 'Support'

    1.1. support section of the forum, also clearly labeled 'Support'

  8. #8
    Join Date
    Feb 2004
    This is the problem with HCL and a lot of the live help solutions out there. Their proactive chat is ineffective if the customer has a popup blocker. I tested this software and had the same problem.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts