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  1. #1
    Join Date
    Oct 2003
    Posts
    243

    Help center live

    Hello,

    I have a question about HCL, I would post in their forums but they don't seem to have a support section.

    When I have the request monitor open, and I click initiate with a visitor, nothing happens. I know the visitor should have a pop up asking for him/her to chat. This doesn't happen, I've tested it with friends.

    Anyone know what the problem is? Should I just re-install?

  2. #2
    Join Date
    Aug 2000
    Location
    Thessaloniki
    Posts
    244
    HCL support forum:
    http://www.helpcenterlive.com/forum/

    kosmo
    http://netenberg.com/
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  3. #3
    do they have pop up stopper? What version of the winapp are you using and what version of the HCL have you installed?
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  4. #4
    Join Date
    Oct 2003
    Posts
    243
    The latest version, and the support forums don't have a support section. I'll just re-install

  5. #5
    Join Date
    Jan 2004
    Location
    North Dakota, USA
    Posts
    78
    Originally posted by CPQIS
    The latest version, and the support forums don't have a support section. I'll just re-install
    Just becasue they dont have a support section directly labeled that does not mean they do not offer support via thier forum. I have had a few issues with HCL back when I used it and I posted for support in the correct version forum under the proper topic and they helped me out. Michael (the creator of HCL) frequents there alot and is very helpful. I just had to add my 2cents
    Luke Moran
    WebHostingChat Friendly Webhosting Guide

  6. #6
    Isn't that what support forums are made for?

    HCL also has e-mail support to ([email protected] I believe).

    Might want to give those two options a try

  7. #7
    1.2 support secton of the forum, clearly labeled 'Support'

    http://www.helpcenterlive.com/forum/...p?showforum=24



    1.1. support section of the forum, also clearly labeled 'Support'

    http://www.helpcenterlive.com/forum/...p?showforum=23

  8. #8
    Join Date
    Feb 2004
    Posts
    55
    This is the problem with HCL and a lot of the live help solutions out there. Their proactive chat is ineffective if the customer has a popup blocker. I tested this software and had the same problem.

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