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  #1  
Old
New Member
 
Join Date: Mar 2004
Posts: 2

reseller release form?


I have been having problems with my interland b300 account recently. I cannot reach the reseller after 4PM CST and on the weekends.

When I call the interland tech support, they tell me that they cannot help me out without a secret word that only the reseller knows.

Anyway it is getting difficult for me with not getting the tech support at the time I need. When I enquired interland, they said that I need to get a service release(??) form signed by the reseller and then they can give me the tech support.

Reseller tells me that he knows nothing about it.

Is there something like a service release form?



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  #2  
Old
Blue, Furry and Comfortable
 
Join Date: Aug 2003
Location: Vancouver, BC
Posts: 1,891
Stop paying usually causes most companies to release their services. Read over the TOS and see what you can do.

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Gary Jones

BlueFur.com - Canada Web Hosting


  #3  
Old
Web Hosting Master
 
Join Date: Jun 2000
Location: Wichita, Ks, USA
Posts: 1,984
I dont believe he's trying to leave the reseller, he just wants to get support directly from the resellers provider (Interland). If im incorrect please correct me.

A reseller release form is plausible, it prob. clears Interland of any legal problems, should the reseller want to claim security breach, etc.

Why dont you get ahold of the reseller and have him conference you in with Interland. It sounds like the reseller is just giving you the run around.

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  #4  
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Web Hosting Resource Master
 
Join Date: May 2001
Location: Colorado, USA
Posts: 809
If you do not get support, I would consider leaving that reseller and look for a more reliable provider. It all depends on, how critical support to your websites or business is. If you pay for it, you should get support.

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  #5  
Old
Junior Guru Wannabe
 
Join Date: Mar 2004
Posts: 52
rayd-

I'm a current reseller with Interland & on my way out. I located a much better provider for my business. I am not sure what I can do to help, but I have 5+ years experience with Interland as a reseller. Let me know if I can assist you.

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