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  1. #1

    reseller release form?

    I have been having problems with my interland b300 account recently. I cannot reach the reseller after 4PM CST and on the weekends.

    When I call the interland tech support, they tell me that they cannot help me out without a secret word that only the reseller knows.

    Anyway it is getting difficult for me with not getting the tech support at the time I need. When I enquired interland, they said that I need to get a service release(??) form signed by the reseller and then they can give me the tech support.

    Reseller tells me that he knows nothing about it.

    Is there something like a service release form?

  2. #2
    Join Date
    Aug 2003
    Vancouver, BC
    Stop paying usually causes most companies to release their services. Read over the TOS and see what you can do.
    Gary Jones - Canada Web Hosting

  3. #3
    Join Date
    Jun 2000
    Wichita, Ks, USA
    I dont believe he's trying to leave the reseller, he just wants to get support directly from the resellers provider (Interland). If im incorrect please correct me.

    A reseller release form is plausible, it prob. clears Interland of any legal problems, should the reseller want to claim security breach, etc.

    Why dont you get ahold of the reseller and have him conference you in with Interland. It sounds like the reseller is just giving you the run around. carrier grade colocation at a affordable price!
    Charles Baker - Company Operations

  4. #4
    Join Date
    May 2001
    Colorado, USA
    If you do not get support, I would consider leaving that reseller and look for a more reliable provider. It all depends on, how critical support to your websites or business is. If you pay for it, you should get support.
    Web Hosting Resource Kit - Web Hosting Reviews & Hosting Tutorials

  5. #5
    Join Date
    Mar 2004

    I'm a current reseller with Interland & on my way out. I located a much better provider for my business. I am not sure what I can do to help, but I have 5+ years experience with Interland as a reseller. Let me know if I can assist you.

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