Results 1 to 19 of 19
  1. #1
    Join Date
    Oct 2003
    Posts
    269

    This time I won't write "EV1 users beware" but...

    EV1 really need to train their tech better or something..though some tech are good, some are really absurd.

    We wasted 15+ hours today for simple issue and issue isn't resolved yet.
    Last edited by Str; 03-06-2004 at 10:29 PM.
    Maker of World's BEST Browser & Web site development software.
    Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
    Contact -> AIM: str1997 | ICQ: 303026849

  2. #2
    Join Date
    Jun 2003
    Location
    SW FL
    Posts
    88
    Just curious, if the issue was so simple why did you not take care of it yourself?

  3. #3
    Join Date
    Oct 2003
    Posts
    269
    Server didn't have fresh install. I wish we had access to the server locally.
    Maker of World's BEST Browser & Web site development software.
    Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
    Contact -> AIM: str1997 | ICQ: 303026849

  4. #4
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,039
    ....and this post is for?
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  5. #5
    Join Date
    Oct 2003
    Posts
    269
    hey Matt nothing as such....just venting out some frustration...still working over the issue with EV1..lol
    Maker of World's BEST Browser & Web site development software.
    Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
    Contact -> AIM: str1997 | ICQ: 303026849

  6. #6
    Join Date
    Mar 2003
    Location
    California USA
    Posts
    13,681
    posting here wont get anything done faster
    Steven Ciaburri | Industry's Best Server Management - Rack911.com
    Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
    Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
    FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance

  7. #7
    Join Date
    Oct 2003
    Posts
    269
    Steve, I'm not trying to get it done faster by posting here..just stating my opinion/experience/thoughts as I did over IRC.
    Maker of World's BEST Browser & Web site development software.
    Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
    Contact -> AIM: str1997 | ICQ: 303026849

  8. #8
    Join Date
    Oct 2002
    Posts
    215
    Originally posted by thelinuxguy
    posting here wont get anything done faster
    I see nowhere that he's yelling "WHT HELP ME!"

    I'm familiar with the situation he is in, and I agree with his statement that EV1 needs to train their techs more than they have. I mean, if a person doesn't know the difference between a fresh install and one that already was used by another client...they obviously should not be working there.

  9. #9
    Join Date
    Jun 2000
    Location
    Southern California
    Posts
    12,136
    Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.

    In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
    HostHideout.com - Where professionals discuss web hosting.

    • Chicken

  10. #10
    Join Date
    Mar 2003
    Location
    Rio de Janeiro - Brazil
    Posts
    291
    Originally posted by thelinuxguy
    posting here wont get anything done faster
    I agree this is not the better place for client/host support.

    But regarding get something done faster by posting the issue in a public forum, I've seen that happen many times...

    When the issue just affects a custommer, they solve problems when/if they want to. But when that's exposed to a lot of other custommers and potential custommers, there's always an extra reason to solve it quickly and right.

    Just my opinion, though.

  11. #11
    Join Date
    Jun 2003
    Location
    Central California, USA
    Posts
    197
    Originally posted by Chicken
    Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.

    In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.


    I nominate Chicken for post of the year.. that's the best analogy I've heard in ages...
    IceCell Networks [an elite task force of hosting specialists]
    Hosting: Shared, Reseller, Virtual Dedicated, Fully Managed Dedicated
    [aim: IceCellNet][sales@icecell.net]

  12. #12
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Originally posted by Chicken
    In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
    That is the most insightful comparision I've ever seen. You're truly a wise man...

    -David

  13. #13
    Join Date
    Oct 2003
    Posts
    269
    Great comparision Chicken, but even at McDonald I would expect to be treated in a nice appropiate way ie. if I tell them it's not hot enough then they can just microwave it again for 10 seconds rather than insisting that it's already hot enough and ask me "Do you understand what a burger is?" LOL u know what I mean

    Ps. I got the issue resolved and I didn't post here to ask for help..I can almost always get issues resolved on myself and I posted here just as to let others know about change in my opinion/evaluation about ev1.
    Maker of World's BEST Browser & Web site development software.
    Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
    Contact -> AIM: str1997 | ICQ: 303026849

  14. #14
    Join Date
    Jan 2004
    Posts
    44
    Originally posted by Chicken
    Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.

    In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
    Oh well, lets face some facts or do some math, they don't lie! 18000 servers, lets say, $150 per server( you know most are over $100 also one needs plus tax), for a month, that's $2.7M, for their costs, 13G line, lets say, each for $60k, that's $780K(I am sure they're far less than that, just be conservative), ok, now what we get left? $2M left, hardware almost costs nothing to them as they still sell Celeron 1.3 these days over $100, first I saw that like there like 2 years ago with about the same price, they just recycle them over and over. Now with $2M left, if they hire 100 employees, each one pays $5K per month, that only costs them $500k in total, that will leave them $1.5M profit. Of course we know they don't hire 100 employees, but we know they sponsored footabll game, party, more money to build a new DC instead of spending money to improve their staff and tech support. I was disppointed as a customer and disguise that they pay to SCO, of course they paid, they make more than you folks can imagine, and they won't spend a dime extra to improve their tech support, customer service and a SLA, and yet people will come and keep defending them!

  15. #15
    Join Date
    Jul 2002
    Posts
    309
    Originally posted by Chicken
    Just don't be under the mistaken impression that a $99

    may be they would get "technicians with unmatched knowledge "

    since now its more in the range of 199$

  16. #16
    Originally posted by Chicken
    Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.

    In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
    They now offer a wider range of solutions that can cost upto 6-7 times as much as $99 per month. Their "techs" are horrendous to deal with, they must be very low paid and very low skilled.

    My guess is their basic training covers two core skills:

    1) Using the ticketing system to send message back: 'you need a restore' whenever a problem presents itself.

    2) Removing the hard drive and placing clean image of operating system into old server - in the process earning the company between $50-80 a restore.

    Yes we all know it's an unmanaged service. Yes we know in many instances the prices people are paying are less than $150 a month. But still, with their budget they have they should be doing so much better than they are. They could easily make an investment in at least a few more talented people with good skills. Instead they seem to prefer to waste their money on marketing at sports events, throwing parties and helping finance the SCO lawsuits against the Linux community.

    The Planet/ServerMatrix show exactly how basic support should be done properly even at the lower-end of the market.

  17. #17
    Originally posted by UH-Matt
    ....and this post is for?
    matt,

    we all know you get preferential treatment at ev1. i realize you are trying to protect your upstream's image (i do quite a bit of that here as well), but for pete's sake, please stop doing so when the facts are written on the wall. ev1's new techs are clearly extremely incompetent and support is currently horrible, with no QA efforts in sight. yes, this if from personal experience. no, it wasnt my choice to get an ev1 server.

    paul
    * Rusko Enterprises LLC - Upgrade to 100% uptime today!
    * Premium NYC collocation and custom dedicated servers
    call 1-877-MY-RUSKO or paul [at] rusko.us

    dedicated servers, collocation, load balanced and high availability clusters

  18. #18

    Re: This time I won't write "EV1 users beware" but...

    Originally posted by Str
    EV1 really need to train their tech better or something..though some tech are good, some are really absurd.

    We wasted 15+ hours today for simple issue and issue isn't resolved yet.
    i have experienced a 24+ hour resolution time on something that required a few keypresses to select the correct kernel in grub. hours with no response, claims that 'ev1 does not support grub' etc. calling them up and getting through to an 'old guard' tech prompted a resolution. i suppose he incented the dc tech to descend from the tree he resides in and finally do something with a promise of a banana. monkeys to put all monkeys to shame.

    paul
    * Rusko Enterprises LLC - Upgrade to 100% uptime today!
    * Premium NYC collocation and custom dedicated servers
    call 1-877-MY-RUSKO or paul [at] rusko.us

    dedicated servers, collocation, load balanced and high availability clusters

  19. #19
    You can only speak as you find. I got my first server from EV1 2 years ago, added another 1 last year. I have always found their service prompt and helpful - even with things they don't HAVE to 'support'. I've never waited more than 10 minutes for a re-boot - other companies I've dealt with you wait a week for them to answer an e-mail!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •