Results 1 to 19 of 19
-
03-06-2004, 10:25 PM #1Web Hosting Guru
- Join Date
- Oct 2003
- Posts
- 269
This time I won't write "EV1 users beware" but...
EV1 really need to train their tech better or something..though some tech are good, some are really absurd.
We wasted 15+ hours today for simple issue and issue isn't resolved yet.Last edited by Str; 03-06-2004 at 10:29 PM.
Maker of World's BEST Browser & Web site development software.
Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
Contact -> AIM: str1997 | ICQ: 303026849
-
03-06-2004, 10:28 PM #2Junior Guru Wannabe
- Join Date
- Jun 2003
- Location
- SW FL
- Posts
- 88
Just curious, if the issue was so simple why did you not take care of it yourself?
-
03-06-2004, 10:31 PM #3Web Hosting Guru
- Join Date
- Oct 2003
- Posts
- 269
Server didn't have fresh install. I wish we had access to the server locally.
Maker of World's BEST Browser & Web site development software.
Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
Contact -> AIM: str1997 | ICQ: 303026849
-
03-06-2004, 10:39 PM #4Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
....and this post is for?
Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
-
03-06-2004, 10:40 PM #5Web Hosting Guru
- Join Date
- Oct 2003
- Posts
- 269
hey Matt nothing as such....just venting out some frustration...still working over the issue with EV1..lol
Maker of World's BEST Browser & Web site development software.
Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
Contact -> AIM: str1997 | ICQ: 303026849
-
03-06-2004, 10:42 PM #6Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
posting here wont get anything done faster
Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance
-
03-06-2004, 10:44 PM #7Web Hosting Guru
- Join Date
- Oct 2003
- Posts
- 269
Steve, I'm not trying to get it done faster by posting here..just stating my opinion/experience/thoughts as I did over IRC.
Maker of World's BEST Browser & Web site development software.
Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
Contact -> AIM: str1997 | ICQ: 303026849
-
03-07-2004, 02:44 AM #8Junior Guru
- Join Date
- Oct 2002
- Posts
- 215
Originally posted by thelinuxguy
posting here wont get anything done faster
I'm familiar with the situation he is in, and I agree with his statement that EV1 needs to train their techs more than they have. I mean, if a person doesn't know the difference between a fresh install and one that already was used by another client...they obviously should not be working there.
-
03-07-2004, 01:48 PM #9Web Hosting Master
- Join Date
- Jun 2000
- Location
- Southern California
- Posts
- 12,136
Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.
In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
-
03-07-2004, 02:33 PM #10Web Hosting Guru
- Join Date
- Mar 2003
- Location
- Rio de Janeiro - Brazil
- Posts
- 291
Originally posted by thelinuxguy
posting here wont get anything done faster
But regarding get something done faster by posting the issue in a public forum, I've seen that happen many times...
When the issue just affects a custommer, they solve problems when/if they want to. But when that's exposed to a lot of other custommers and potential custommers, there's always an extra reason to solve it quickly and right.
Just my opinion, though.
-
03-07-2004, 02:51 PM #11Junior Guru
- Join Date
- Jun 2003
- Location
- Central California, USA
- Posts
- 197
Originally posted by Chicken
Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.
In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
I nominate Chicken for post of the year.. that's the best analogy I've heard in ages...IceCell Networks [an elite task force of hosting specialists]
Hosting: Shared, Reseller, Virtual Dedicated, Fully Managed Dedicated
[aim: IceCellNet][sales@icecell.net]
-
03-07-2004, 03:05 PM #12Web Hosting Master
- Join Date
- Nov 2002
- Location
- Hot, hot Michigan...
- Posts
- 3,506
Originally posted by Chicken
In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
-David
-
03-07-2004, 03:10 PM #13Web Hosting Guru
- Join Date
- Oct 2003
- Posts
- 269
Great comparision Chicken, but even at McDonald I would expect to be treated in a nice appropiate way ie. if I tell them it's not hot enough then they can just microwave it again for 10 seconds rather than insisting that it's already hot enough and ask me "Do you understand what a burger is?" LOL u know what I mean
Ps. I got the issue resolved and I didn't post here to ask for help..I can almost always get issues resolved on myself and I posted here just as to let others know about change in my opinion/evaluation about ev1.Maker of World's BEST Browser & Web site development software.
Shared / Reseller / Dedicated *Managed* Web hosting on Linux / Windows with 99.5% Uptime Guarantee with SLA & 90 days moneyback guarantee.
Contact -> AIM: str1997 | ICQ: 303026849
-
03-07-2004, 05:16 PM #14Temporarily Suspended
- Join Date
- Jan 2004
- Posts
- 44
Originally posted by Chicken
Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.
In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
-
03-07-2004, 05:27 PM #15Web Hosting Guru
- Join Date
- Jul 2002
- Posts
- 309
Originally posted by Chicken
Just don't be under the mistaken impression that a $99
may be they would get "technicians with unmatched knowledge "
since now its more in the range of 199$
-
03-08-2004, 02:52 AM #16Web Hosting Guru
- Join Date
- Nov 2000
- Posts
- 293
Originally posted by Chicken
Just don't be under the mistaken impression that a $99 volume server company is going to employ a highly trained team of $70K/yr. technicians with unmatched knowledge of the product/service they are selling. I'm sure their knowledge equals what they are paid, and thus what they offer.
In other words, while I can understand that you want a hot burger even at McDonalds, don't be surprised if their solution to your complaint is to microwave it for 20 seconds and then hand it back to you.
My guess is their basic training covers two core skills:
1) Using the ticketing system to send message back: 'you need a restore' whenever a problem presents itself.
2) Removing the hard drive and placing clean image of operating system into old server - in the process earning the company between $50-80 a restore.
Yes we all know it's an unmanaged service. Yes we know in many instances the prices people are paying are less than $150 a month. But still, with their budget they have they should be doing so much better than they are. They could easily make an investment in at least a few more talented people with good skills. Instead they seem to prefer to waste their money on marketing at sports events, throwing parties and helping finance the SCO lawsuits against the Linux community.
The Planet/ServerMatrix show exactly how basic support should be done properly even at the lower-end of the market.
-
03-08-2004, 04:33 AM #17Web Hosting Master
- Join Date
- Sep 2002
- Posts
- 3,892
Originally posted by UH-Matt
....and this post is for?
we all know you get preferential treatment at ev1. i realize you are trying to protect your upstream's image (i do quite a bit of that here as well), but for pete's sake, please stop doing so when the facts are written on the wall. ev1's new techs are clearly extremely incompetent and support is currently horrible, with no QA efforts in sight. yes, this if from personal experience. no, it wasnt my choice to get an ev1 server.
paul* Rusko Enterprises LLC - Upgrade to 100% uptime today!
* Premium NYC collocation and custom dedicated servers
call 1-877-MY-RUSKO or paul [at] rusko.us
dedicated servers, collocation, load balanced and high availability clusters
-
03-08-2004, 04:36 AM #18Web Hosting Master
- Join Date
- Sep 2002
- Posts
- 3,892
Re: This time I won't write "EV1 users beware" but...
Originally posted by Str
EV1 really need to train their tech better or something..though some tech are good, some are really absurd.
We wasted 15+ hours today for simple issue and issue isn't resolved yet.
paul* Rusko Enterprises LLC - Upgrade to 100% uptime today!
* Premium NYC collocation and custom dedicated servers
call 1-877-MY-RUSKO or paul [at] rusko.us
dedicated servers, collocation, load balanced and high availability clusters
-
03-08-2004, 06:35 PM #19Newbie
- Join Date
- Sep 2002
- Posts
- 22
You can only speak as you find. I got my first server from EV1 2 years ago, added another 1 last year. I have always found their service prompt and helpful - even with things they don't HAVE to 'support'. I've never waited more than 10 minutes for a re-boot - other companies I've dealt with you wait a week for them to answer an e-mail!