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  1. #1

    ServerMatrix? Good or Not? What you say?

    Hello

    I have been researching companies that offer dedicated server solutions lately because I want to buy my own server. I hosted lots of sites into cheap hosts before and I was never happy either cause of speed problems or downtime.

    I am not sure about servermatrix so could you please respond to this thread if you have a server with them commenting on the service?

    Sometimes I find their main site servermatrix.com extremley slow and wonder if my server will be the same???

    What's your experience with them. Please post

    Thanks
    Last edited by somegrunger; 03-06-2004 at 08:10 PM.

  2. #2
    Join Date
    Mar 2004
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    Well I dont have servers with ServerMatrix but we have servers with the Planet (Same Datacenter) and theyve been awesome. Pings and speeds have been great.

    Regards.
    GNAX Truly Fully Managed Dedicated Servers for the price of Unmanaged!
    irc.rizon.net #GNACORP
    http://www.gnacorp.net coming soon

  3. #3
    Join Date
    May 2003
    Location
    Scotland
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    3,728
    Never found their site to be slow, none of my servers are ever slow, highly recomend them

  4. #4
    Join Date
    Feb 2003
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    Kuala Lumpur, Malaysia
    Posts
    4,974
    Could be routing problem. Where are you from?

  5. #5
    Join Date
    Feb 2002
    Posts
    848
    I just got a server with servermatrix last month but so far I couldn't be happier with the network or the support.

  6. #6
    Join Date
    Jun 2003
    Location
    Central California, USA
    Posts
    197

    Re: ServerMatrix? Good or Not? What you say?

    Originally posted by somegrunger
    Sometimes I find their main site servermatrix.com extremley slow and wonder if my server will be the same???
    you've been a member here for a couple months now.. and you haven't read thread after thread about servermatrix?

    also.. if you understood how networks work.. you would know you can't make good judements based off 1 network or ISP.. common now.

  7. #7
    Join Date
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    Syracuse, NY
    Posts
    2,168

  8. #8
    Join Date
    Sep 2000
    Posts
    497
    Hello,

    Servers are fast.

    No problem with support. Call for important items. Send trouble tickets for non critical issues.

    David
    Systematic Software
    [email protected]
    http://www.systware.com

  9. #9
    We have 10 or so servers at Servermatrix. Support and the sales team are great. Equipment is very nice, and the network is stable.
    Glenn
    Don't you walk thru my words
    You got to show some respect
    Don't you walk thru my words
    'Cause you ain't heard me out yet

  10. #10
    Join Date
    Jan 2003
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    Europe
    Posts
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    their network is superb

  11. #11
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    Feb 2004
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    Had a box there 3 months now, and have been fully pleased with the service.

    Network seems outstanding. Have run traces at all times of day/night over the last three months and I have not been able to identify any areas of latency, either in third-party peers or w/in the data center. Seem to be performing well.

    Bailey

  12. #12
    Join Date
    Feb 2004
    Location
    Sofia
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    1,349
    Sometimes I find their main site servermatrix.com extremley slow
    This has nothing to do with their servers. Yet [my] truth is that the SM Forum is even slower that WHT.

    Pings to my sites (from Europe) are around 200. Have no idea what is the ping from USA or Canada. But fairly loaded pages (3 open cgi and 2 mySql connections) are being generated for 0.2-0.3 seconds, so the servers must be very fast and well configured.

    PS. Well, now the gentime is 1.3 for "data mining"
    Last edited by Imago; 03-07-2004 at 02:23 AM.
    :: :: :: :: :: ::
    :: VDSP.Net :: Directory of virtual and dedi serv providers by location and price

  13. #13
    Join Date
    Jul 2002
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    Kuwait
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    maybe SM forum runs on 1 server or 2 , but WHT is way big and if i'm not mistaken runs on 6 servers as far as i recall

    so you can't compare
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  14. #14
    Join Date
    Mar 2003
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    61

    Slow Speed

    The slow speed is likely to be due to ongoing DOS attacks on the above.net network.

    I have a server at SM, been very happy. However, as I am in Europe, I route into SM over Above.net.

    On regular occassions, the path over

    so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
    so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]
    so-3-2-0.cr2.dfw2.us.above.net [64.125.28.205]

    drops packets presumably due to overloading or a DOS. By regular, I mean daily :|

  15. #15


    2 Thumbs up. Argueably the best dedicated server provider for the money.

  16. #16
    Join Date
    Aug 2002
    Location
    DC
    Posts
    3,635

    Re: Slow Speed

    Originally posted by T595net
    The slow speed is likely to be due to ongoing DOS attacks on the above.net network.

    I have a server at SM, been very happy. However, as I am in Europe, I route into SM over Above.net.

    On regular occassions, the path over

    so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
    so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]
    so-3-2-0.cr2.dfw2.us.above.net [64.125.28.205]

    drops packets presumably due to overloading or a DOS. By regular, I mean daily :|
    Ping responses from routers do not mean anything, as pings are low-priority packets. Are you getting packetloss at the destination or just along the route?

    - Matt

  17. #17
    Join Date
    Mar 2003
    Posts
    61
    Can you point to the RFC that has deemed ICMP packets a lower priority than TCP or UDP? Routers treat all packets as equal, unless explicity configured otherwise.

    Ping responses point to likely causes of routing issues and overloaded routers - they wouldn't be dropping ICMP packets (no matter what priority they are given) if they weren't at or near capacity.

  18. #18
    Join Date
    Dec 2003
    Posts
    62
    This link explains how a traceroute works and why you cant trust it alone for measuring latency:

    http://oxide.sprintlink.net/traceroute.html

  19. #19
    Join Date
    Mar 2003
    Posts
    61
    Thank you, I know how a tracert works - I still have the code somewhere for a tracert program I wrote back in 1990 when the first (unreliable) TCP/IP stacks were available for Win3.1.

    The article you refer to is correct in that a tracert can only give you a path taken to a target and should not be used as a performance measurer. However, it is a valid indication of peformance when:

    1) Under normal load you do not receive any packet loss in the route to the destination
    2) Under heavy load, packet loss occurs as the router will queue all traffic and will only foward it if its TTL has no expired (in both # of hops AND physical lifespan in seconds).

    If you are experiencing high packet loss, this is an indicator that the router is at or near its capacity limit. However,TCP (e.g. HTTP) traffic still gets through without you having to hit F5 in your browser when getting packet loss at ICMP?

    Easy. TCP has a built in retry, as it is a session based protocol - i.e. the receiver has to ack receipt of the packet. If not, the sender will retry that packet. However, due to the high number of retries to get the traffic through, the perception is high latency whilst waiting for a response in the browser.

    Very basic stuff.

  20. #20
    Join Date
    Dec 2003
    Posts
    62
    Yeah, but I think we are drifting from the point a bit. I was more replying to your last question and this quote answers it (although it's not an RFC):

    Both Ping and Traceroute can be used to give you a crude estimate of the delay between two points however, according to Cisco, "these figures are not precise enough to be used for performance evaluation".

    When a packet's destination is a the router itself and not a pc or server, the router has to process switch the packet instead of using whatever form of fast or CEF switching the router would normally use. When a packet is destined for a location that is beyond the router it is currently traversing, that packet is usually switched using some fast switching method and, in the case of distributed switching, the main router CPU never has to deal with the packet at all. The handling of UDP packets (such as those used for Ping or Trace) is considered a secondary goal of the router CPU and therefore is offered only as a 'best-effort' service. The router will queue those packets for processing behind all other types of packets and behind any other tasks, it needs to handle such as the maintenance of routing tables and routing protocols.

    When using ping or traceroute as troubleshooting tools, consider ping a good way to determine connectivity, traceroute a good way to determine path and connectivity but neither should be used as the final say in determining the cause or location of latency
    --ian

  21. #21
    Join Date
    Mar 2003
    Posts
    61
    And if you get packet loss at this router, what does it indicate? This is the point, the possible reason for the slow response - a router with too much to do (either through overloading in peak usage or a DOS) is unable to keep up with the demands placed upon it. Otherwise, you would not receive packet loss.

  22. #22

    they SUCK

    they just suck..
    i just got my server shout down on friday and i saw my 3 years old hard work business go to hell..
    they closed my site and said in the first time that it was for nonpayment reasons....and after 2 minutes they saw that i paid so they put AUP violating reasons...
    they didnt called me, email me or anything to ask me what is all about..they just killed my server..i called them friday and they said that until monday cant do anything..server must remain offline until they will check what is all about....so i thuost i'll go crazy..and i've drunk my brains out waiting until monday becouse that is how they understand to support your business...
    and today i received an email where is said that my account was terminated..they didnt give me any explications, any prooves nothijng...i called them again since they still didnt bother to call me and some guy from there hang up my phone in my face..simply like that..

    they dont even explain me what is going on..simply accused me of spamvertising sites and beeing part of some "Bulgarian spam gang" LOL..whatever that means....wich i never did in my entire life...more then that..on the same server i host my family site with all my family pictures..i said that to them they still dont care..they just hang up the phone everytime and thats all..i cant even take my stuff from there...


    so if you ever think to take a server from matrix and start your own business you better think twice..becouse you can wake up in the morning and you'll find an email from them accusing you of something and your server will be dead..without any logical reasons..

    i emailed at every email adss trying to show them my point..nobody listen or to care..nobody...i called them bocouse they dont do that and they closed the phone in my face...

    so **** them and their entire system..doesnt matter if you have 100 clients happy if you kill another without any reason...

    i'll keep posting about this very big abuse until they will give me some explications...if anyone can tell me the email adss of this guy from there..it sims that becouse of him all this **** happen..sims tha he has some MAJOR evidence about my guilty..and i want to see them..becouse it sims that he cant make the differance between romania and bulgaria..
    his name is Craig Alan Rodenberg VP, Information Security
    web development - http://www.bkpsolutions.com
    SEO Tool
    http://www.easydomainmanager.com/
    icq=47853945

  23. #23
    it is like you asking us gold is good or bad
    http://boostdomain.com
    Affordable unlimited domain reseller plans
    Fully Managed Dedicated Servers

  24. #24
    pufy i feel your pain my advice to you never put all the eggs in one basket.

    this is one of the major reason for an off site backup if you had that you could be back on line in less than 48 hours.

    and for SM i wish some one read this calmly and try to solve pufy's problem nicely YourHost if you read this please try to get him fixed some how at least give him a chance to get his data and leave that would be real nice.
    http://boostdomain.com
    Affordable unlimited domain reseller plans
    Fully Managed Dedicated Servers

  25. #25

    thanks boost for your words

    thank you very much..is really helping me..
    and yes..i put all my eggs in one bascket becouse i just saw that SM was so good and no downtime and i never ever had any problem....
    but i swer that i dont have anything to do with spamming or something like this..becouse i dont even get any explications..they just said me that i have some connections with bulgarian gang...what is this means??!!!...
    and i dont understand why nobody from there want to talk with me?? and explain what is happen..and one more thing..if they accused me and shout me down why with 2 minutes earlier said that will close me for nonpayment reasons..and i have papers from my bank wher eis said that they took money from my CC 2 days before..
    so is too many lies and missunderstandings here..

    right now i have my affiliates database...wich i really need it..otherwise 3 years of hard work is blow to the wind..
    if somebody just want to talk with me i can answer to whatever they need...but for this is need 2..becouse i cant talk alone..
    web development - http://www.bkpsolutions.com
    SEO Tool
    http://www.easydomainmanager.com/
    icq=47853945

  26. #26
    pufy YourHost hangs around here he is with SM sales team and he solved lots of problems around he is such a nice guy leave him a pm am sure if there is any thing he can do he will help.

    for the time try to calm down a bit some times it is not related to SM management it might be some external orders they get from some here else if you get what i say. and i really dont think SM CEO has any thing personals with balgaians or even saddam the guy is working in netowrking if they allow him to live the way he wants.
    http://boostdomain.com
    Affordable unlimited domain reseller plans
    Fully Managed Dedicated Servers

  27. #27

    yea..good thinking..

    but i just cant beleve what is happen and i simply cant control myself in this moment...
    anyway..thanks for kind words and i'll try to do that..i'll contact Your host and maybe he will help me..who knows..or at least he will let me know what is all about
    web development - http://www.bkpsolutions.com
    SEO Tool
    http://www.easydomainmanager.com/
    icq=47853945

  28. #28
    you really dont need to know what is all this about at the moment.

    all what you need is your data so concentrate on that and be calm when dealing with them i know it piss you of but controling your self will avoide you stay on the other side of the phone with the busy tone while you still say heloooo
    http://boostdomain.com
    Affordable unlimited domain reseller plans
    Fully Managed Dedicated Servers

  29. #29
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,998
    Well... SM is admittedly aggressive in their anti-spam handling of accounts. Their track record to this end has been documented on this board repeatedly.

    It's not a popular practice, but it's what keeps their IP space clean. As a fellow user of their IP space, I appreciate their commitment to cleaning up spam.

    I would appreciate hearing the rest of the story, myself... quoted from the ticket, not as it's presented here.

    pufy, what domain was allegedly involved in the spamvertising? Or can you just provide us with a domain on that server that was disconnected?

    Bailey

  30. #30
    Join Date
    Feb 2004
    Location
    Your Screen
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    d'oh, never mind, found it. Those affiliates are the cause of your sorrow...

    SPAM: make her go crazy with a bigger penis

    Spam for "myPaySystemsCom Points" to be redeemed for
    their spamming partner's "penis pills."
    ---

    Spam FROM: IP address 203.115.66.154 on pacenet-india.com
    [email protected],[email protected],
    [email protected]

    Spamvertized URL: http://www.pills4you.biz/?first
    at IP address 219.147.198.141 on Chinanet/Heilongjiang.
    [email protected],[email protected],
    [email protected],[email protected],
    [email protected],[email protected],
    [email protected]

    which sends you to the actual sale site for purchase:

    Spamvertized SALE SITE: https://auth.paysystems.com/cgi-v310...o-process1.asp
    (with posted data including "companyid=231270")
    [email protected],[email protected],[email protected],
    [email protected],[email protected],[email protected],
    [email protected],[email protected],[email protected],
    [email protected]

    which sends one on (see the data sent in the POST to paysystems)
    to the spammer:
    "You are buying myPaySystems Points to be redeemed at:
    Get-Your-Cash.com"
    at the spamvertized site:

    Spamvertized SITE: http://get-your-cash.com/cgi-bin/affiliates/process.cgi
    or http://get-your-cash.com/declined.html
    at IP address 69.56.234.126 on theplanet.com.

    [email protected],[email protected],[email protected]

    ==========
    [DETAILS:]

    SPAM FROM: IP address 203.115.66.154
    Which forged my ISP's mailserver's
    IP address in the HELO.

    inetnum: 203.115.64.0 - 203.115.95.255
    netname: PACENET (pacenet-india.com)
    descr: India's Premeir Broadband and IPTV services, Mumbai.
    country: IN
    [email protected]

    SPAMVERTIZED URL: http://www.pills4you.biz/?first

    'check this to see what is all about and why is so cheap:
    http://www.pills4you.biz/?first'

    * Connected to 219.147.198.141
    Host: www.pills4you.biz

    inetnum: 219.147.128.0 - 219.147.255.255
    netname: CHINATELECOM-HL
    descr: CHINANET heilongjiang province network
    e-mail: [email protected]
    e-mail: [email protected]
    e-mail: [email protected]
    [whois.abuse.net]
    [email protected] (for hljtele.com)
    [email protected] (for hljtele.com)
    [email protected] (for hljtele.com)
    [email protected] (for chinanet.cn.net)
    [email protected] (for chinanet.cn.net)
    [email protected] (for chinanet.cn.net)

    Upon choosing the amount desired at http://www.pills4you.biz/order.php?first
    (which is submitted to http://www.pills4you.biz/cgi-bin/ssignup.cgi)
    one gets back a page with a form,
    [form method="POST"
    action="https://auth.paysystems.com/cgi-v310/payment/new_onlinesale-tpppro-process1.asp"],
    submitting data to the:

    SPAMVERTIZED SALE SITE: https://auth.paysystems.com/cgi-v310...o-process1.asp

    "You are buying myPaySystems Points to be redeemed at:
    Get-Your-Cash.com"


    [whois.abuse.net]
    [email protected] (for paysystems.com)
    [email protected] (for paysystems.com)
    [email protected] (for paysystems.com)
    [email protected] (for paysystems.com)

    Where the data submitted is:

    companyid=231270
    &product=6vprx $199.95, Shipping $0.00, [varies]
    &total=199.95 [varies]
    &usr1=
    &usr2=VPRX
    &usr3=
    &usr4=
    &usr5=
    &usr6=
    &usr7=
    &usr8=
    &usr9=
    &usr10=
    &redirect=http://get-your-cash.com/cgi-bin/affiliates/process.cgi
    &redirectfail=http://get-your-cash.com/declined.html

    &autoredir=
    &submittoggle=Y
    &firstname=[victim's name: first]
    &middlename=[[victim's name: middle initial]
    &lastname=[victim's name: last]
    &address=[victim's address: street]
    &city=[victim's address: city]
    &state=[victim's address: state]
    &zip=[victim's address: zip code]
    &country=US
    &telephone=[victim's phone number]
    &email=[victim's address: e-mail]
    &CardType=[victim's credit card type, e.g. MasterCard]
    &CardNumber=[victim's credit card number]
    &ccv2=[credit card private security number]
    &exp_month=[credit card expiration date: month]
    &exp_year=[credit card expiration date: year]
    &sameasbilling=
    &sfirstname=[victim's name: first]
    &smiddlename=[victim's name: middle initial]
    &slastname=[victim's name: last]
    &saddress=[victim's address: street]
    &scity=[victim's address: city]
    &sstate=[victim's address: state]
    &szip=[victim's address: zip code]
    &scountry=United States
    &stelephone=[victim's phone number]
    &goNext=Click Once to Continue
    &agree=true
    &pid=first
    They didn't do it just once, either:

    [email] make her go crazy with a bigger penis
    ... Spamvertized SITE: http://get-your-cash.com/cgi-bin/affiliates/process.cgi or http://get-your-cash.com/declined.html
    at IP address 69.56.234.126 on theplanet ...
    news.admin.net-abuse.sightings - Feb 13, 2004 by [email protected] - View Thread (2 articles)

    [email] want to know what women think?
    ... Spamvertized SITE: http://get-your-cash.com/cgi-bin/affiliates/process.cgi or http://get-your-cash.com/declined.html
    at IP address 69.56.234.126 on theplanet ...
    news.admin.net-abuse.sightings - Feb 21, 2004 by [email protected] - View Thread (1 article)
    http://groups.google.com/groups?q=69...e=off&filter=0

    Sorry, but I see nothing wrong with shutting this down. I'm admittedly pretty tough on spam, but that's also why we don't allow these affiliate-type systems on our own network. An affiliate program has no assurance/guarantee their members will not spam, and if the members do spam, it's the affiliate who carries the black mark.

    Bailey

  31. #31
    yes offcourse..

    this was my domains..
    the main domain was
    www.cash-guru.com - that was for affiliates

    the other domains
    www.penisformula.com
    www.hgh-formula.com
    www.brestformula.com
    www.vprx-patch.com

    a domain for a new business that i just plan to start was
    www.bkpsolutions.com
    it was for design and for webhosting..i was planning to become a reseler for them..LOL

    and some other domain that was for affiliates
    www.get-your-cash.com

    and my private family domain
    www.puffi.com

    thats all..
    i never spammed, in fact i have stated pretty clear in my terms and conditions that i dont alow something realted this..

    so thats all..i dont have anything to hide..i just need my data back and they dont want to give me..
    web development - http://www.bkpsolutions.com
    SEO Tool
    http://www.easydomainmanager.com/
    icq=47853945

  32. #32
    Join Date
    Jan 2003
    Location
    Wisconsin
    Posts
    367
    SM has been great for us so far.

  33. #33
    that was an affiliate of mine..i had that problem solved time ago..my merchant account let me know first abut this..

    i canceled that stupid *** account 2weeks ago...he did something that capture the clients infos and resend to my merchant account..

    anyway is first time when i someone tell me what is all about...someone can call me like mypaysystems did and let me know about this..soon as i heard about this i calceled that guy's account..
    web development - http://www.bkpsolutions.com
    SEO Tool
    http://www.easydomainmanager.com/
    icq=47853945

  34. #34
    Join Date
    Jan 2004
    Location
    Zagreb, Croatia
    Posts
    17
    After very bad experience with Burst.net (Nocster and Unrestricted) I moved to ServerMatrix. Network is much better than in Burst (I monitor server from Europe, and there is no so many timeouts as it was in Burst, but users from some academical networks have very slow access to server, in the same time academical network is the fastest in our country )

    Support is good, but they could be better. There are few techs which are lazy, and they need more than 45 mins to reboot the server (SuperReselers servers has serious issues with RHE and 2.4* kernels which freeze them and they require hard reboot even few times in day), which some of them do it in 5-10 mins. I submit tickets in their night time and their live chat is always offline in that time.
    They promised remote reboot port installation in february, but there is still nothing from it.

    We got 2.6.2 kernel on server which resolved issues (RHE and dual xeons), but when we try to order a new server with notice "please install 2.6.2 kernel on it" they told that is impossible to get server with 2.6.2 kernel (?!?!) and we cancelled order and told them to ask their level2 techs (as they call them) what is possible and what is not.

    Also, you can not pay in advance for servers in server matrix (in the planet you can get yearly contract) and I don't understand why is it that way.

    Also, they are not flexible in some things: they will not change Veritas backup and NAS they offer for servers without pay, even price for service is similar .... if you take switch and you want one firewall for more servers, you will be able to have only 1000 gb bandwidth for all servers together...

    But they _answer_ on phones (2 rings human voice SLA) which is great, prices are cool for they offer (even there are some unlogic things - compare total control and superresellers server...).

    ...

  35. #35
    Join Date
    Mar 2002
    Location
    Philadelphia, PA
    Posts
    2,508
    I've been using ServerMatrix, before they had ServerMatrix, where they sold under ThePlanet yet with ServerMatrix deals, so it's been about a year. I've used alot of budget dedicated server providers in the past, and none have came even close to ServerMatrix. Support could be a tad bit better, however when you need them the most, they are always there.

    Gotta give a big shoutout to Ray & Russ from SM, for dealing with me at late night and coming through strong
    Linux junkie | steward.io

  36. #36
    Join Date
    Mar 2002
    Location
    Grand Canyon State
    Posts
    591
    Originally posted by pufy

    this was my domains..
    the main domain was
    www.cash-guru.com - that was for affiliates

    the other domains
    www.penisformula.com
    www.hgh-formula.com
    www.brestformula.com
    www.vprx-patch.com

    i never spammed, in fact i have stated pretty clear in my terms and conditions that i dont alow something realted this..
    Domain names like that and they were not involved in Spamming? LOL LOL

  37. #37
    I have been very happy with ServerMatrix. So far I have had 2 servers for about 6 months.

    There was one issue with a violation of TOS on my end but they were very easy to work with in getting it resolved.

  38. #38
    Join Date
    Oct 2003
    Location
    Chicago, Illinois
    Posts
    110
    I've heard mixed reviews about ServerMatrix's support, but they do look like a good company, and I wouldn't mind trying them out someday.
    John Kata

  39. #39
    Join Date
    Aug 2001
    Posts
    1,210
    Originally posted by bithost(NET)
    Well... SM is admittedly aggressive in their anti-spam handling of accounts. Their track record to this end has been documented on this board repeatedly.

    It's not a popular practice, but it's what keeps their IP space clean. As a fellow user of their IP space, I appreciate their commitment to cleaning up spam.
    Amen.

    -B
    iptables -I INPUT -s 64.88.128.0/19 -j DROP
    iptables -I INPUT -s 66.111.192.0/18 -j DROP
    iptables-save > /etc/sysconfig/iptables

  40. #40
    Originally posted by inFused
    I've heard mixed reviews about ServerMatrix's support, but they do look like a good company, and I wouldn't mind trying them out someday.
    You can always order form a reseller. Bestvalueservers.com gives me support within minutes.

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