03-06-2004, 12:48 PM
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WHT Addict
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Join Date: May 2003
Posts: 131
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cleaning emails from competitor hosting
Hi,
My competitor gave some cheap special hosting offer emails to almost all my client domains.
Is there a way to clean all the emails which have already gone to the clients inboxes? (many clients will check emails after weekend, so iis possible to clean before that)
Any tips is welcome...
Thanks
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03-06-2004, 01:19 PM
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Web Hosting Master
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Join Date: Nov 2003
Location: on the 'net
Posts: 1,187
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03-06-2004, 04:36 PM
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WHT Addict
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Join Date: May 2003
Posts: 131
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what does it mean legally? i want to clean junk from my server.
pls. note that it uses Exim as its a CPanel box
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03-06-2004, 04:48 PM
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Web Hosting Master
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Join Date: Nov 2003
Location: on the 'net
Posts: 1,187
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I am not sure it would be legal to edit received emails from your client's mailboxes.
On the other hand, you could certainly write a filter that would delete them before they are received.
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03-06-2004, 05:44 PM
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The time is near...
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Join Date: May 2003
Location: Scotland
Posts: 3,403
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You have no right to delete any e-mails from your clients mailbox unless its for security (i.e virus).
You just have to live with it, If any of my clients knew I was deleting mail from their account just so they dont see something I dont like they would leave.
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03-06-2004, 06:12 PM
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Web Hosting Master
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Join Date: Mar 2001
Posts: 2,057
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It's not only illegal, it's bad business ethics and a bad idea. If one of your customers learns that you are deleting emails he would probably leave in seconds...
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03-07-2004, 12:27 AM
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WHT Addict
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Join Date: May 2003
Posts: 131
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Actually one of my reseller requested it to clean from his client accounts.
Though i have put the filters in place now but he wants the delivered emails also to be cleaned..
thanks for the input guys.. i have to make him understand.. 
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03-07-2004, 12:58 AM
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Retired Moderator
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Join Date: Jan 2003
Posts: 9,000
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Well it would certainly be an infringement of privacy policies if you have any, and you could get slapped with some form of liability if anyone decided to haul you to the court for it. If your business or the resellers have problem stopping clients from leaving just for a spam, there's more serious issues than a spam.
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03-07-2004, 01:37 AM
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Web Hosting Master
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Join Date: Aug 2001
Posts: 1,210
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Quote:
Originally posted by Walter
It's not only illegal, it's bad business ethics and a bad idea. If one of your customers learns that you are deleting emails he would probably leave in seconds...
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The act of deleting email from a client's account is not illegal in and of itself. It is, however, highly unethical, and could be actionable depending on the TOS, privacy policy, and any contracts in effect.
-B
__________________
iptables -I INPUT -s 64.88.128.0/19 -j DROP
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03-07-2004, 01:44 AM
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WHT Addict
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Join Date: May 2003
Posts: 131
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well i asked the reseller to use Spamcop to report for spam.
sprintserve: for the serious issues.. those clients who like your service still stay But many clients like cheap and some free stuff.. they may move out from under you right? And if someone target all your clients and 10-15% switches out then its bound to annoy you, if not you but it annoys my reseller as he did marketing in his area for 6 months to make clients and suddenly some newhosting targets all his clients giving them free 4-6 months if transfer!
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03-07-2004, 01:46 AM
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learning is in the doing
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Join Date: Sep 2000
Location: Alberta, Canada
Posts: 3,109
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As already mentioned and for all kinds of reaons, once an eMail is in the Mailbox of a Client it is (or should be) untouchable by the Server Owner/Admin, without some Legal documentation allowing to take action. Similiar to once a letter has been dropped into a Mailbox.
On the other hand, you could make a post about the unethical actions by this particular Hoster, so that others may take any desired action beforehand.
By golly, those flashing Ads at the page bottom sure are irritating when trying to compose a post. 
__________________
• PotentProducts.com - for all your Hosting needs
• Helping people Host, Create and Maintain their Web Site
• ServerAdmin Services also available
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03-07-2004, 02:00 AM
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Temporarily Suspended
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Join Date: Oct 2003
Posts: 243
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I think if you add something in your TOS about being able to delete messages in a clients mailbox then it's ok.
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03-07-2004, 02:23 AM
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Web Hosting Master
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Join Date: Sep 2002
Posts: 873
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Quote:
Originally posted by CPQIS
I think if you add something in your TOS about being able to delete messages in a clients mailbox then it's ok.
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Maybe legally, but definitely not ethically in my book. What, want the government to censor what mail you receive via the postal service?
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03-07-2004, 05:06 AM
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Web Hosting Master
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Join Date: Apr 2003
Posts: 645
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If you don't sell your client's email address, those emails are spam.
Just setup a spam filter, add a spam tag to those emails, and then teach them how to move spam to another folder.
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03-07-2004, 07:56 AM
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WHT Addict
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Join Date: May 2003
Posts: 131
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pls read above, filter has already been setup, the question was about the emails already delivered.
well i pacified the reseller, that nothing much can be done about the emails already delivered.
But as suggested by me, he has already reported all the spam emails to spamcop, so now the spammer may have busy time explaining to his datacenter. and maynot repeat again.
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