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  1. #1
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    Aug 2003
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    thinking about setting up reseller accounts

    im thinking about offering reseller accounts but im seeing a lot of potential headaches

    anyone want to make any statements on this?
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
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  2. #2
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    Nov 2002
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    Offering reseller accounts is nice. It's a different type of support you need to give, certainly. Usually you won't find a reseller that needs to know how to setup OE, or whatnot - usually more technically oriented. But they're also more demanding than 'normal' clients in terms of technical assistance - when they ask you questions, it's going to take more knowhow than other types of clients.

    What headaches do you see?
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  3. #3
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    I think Lauren is talking about just that. Reseller clients are more demmanding then your average shared hosting clients.

    - Felix.

  4. #4
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    Re: thinking about setting up reseller accounts

    Originally posted by LaurenStephens
    im thinking about offering reseller accounts but im seeing a lot of potential headaches

    anyone want to make any statements on this?
    A statement on what? You've posted a very generalised statement yourself - what are we supposed to be discussing?
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  5. #5
    Join Date
    Apr 2003
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    If you are just used to offering plain shared accounts then you will have some headaches.

    But then again, no pain no game!

  6. #6
    Join Date
    May 2001
    Location
    Colorado, USA
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    I think offering reseller accounts only is a good way of doing business. You add an additional layer of service between yourself and the actual customer. Let the reseller do all the customer service work with the end-user. You only deal with the reseller who (hopefully) is technical savvy enough to describe the problem properly and understands you, when explaining a problem.
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  7. #7
    oops

  8. #8
    Join Date
    Aug 2003
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    Originally posted by thedavid

    What headaches do you see?
    "But they're also more demanding than 'normal' clients in terms of technical assistance - when they ask you questions, it's going to take more knowhow than other types of clients."

    im not sure why im even considering this, other than it seems as if someone new needs to do it... correctly, and without screwing people out of money...

    also a lot of resellers are very restrictive, unnecessarily
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
    contrary to popular belief - no attorney is necessary!

  9. #9
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
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    I find that in general the resellers are a lot less demanding then normal hosting customers, providing the servers are running fine. The only thing that can be more demanding is having to monitor the types of sites that resellers are placing onto the servers and making sure they obey the TOS/AUP
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  10. #10
    Join Date
    Feb 2002
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    Australia
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    Originally posted by LaurenStephens
    . . . also a lot of resellers are very restrictive, unnecessarily
    And if you ever get to the position of offerring and servicing that type of client, you'll understand why some suppliers tend to be be "restrictive".

  11. #11
    Join Date
    Apr 2002
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    USA
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    Originally posted by Aussie Bob
    And if you ever get to the position of offerring and servicing that type of client, you'll understand why some suppliers tend to be be "restrictive".
    And if you plan on staying in business long you will have to become a little restrictive.

    Right Bob

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