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Thread: Mini Gisol.com complaint
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03-05-2004, 04:17 PM #1Newbie
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- Feb 2004
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Mini Gisol.com complaint
If you've ever had a site with gisol.com (and you're smart if you haven't,) you've noticed that your site suffers alot of downtime. My site has been down for a while today, and checking the network status, it says,
"web5.mygisol.com is currently being investigated and will be back online ASAP"
Now that's a new one. Now they're getting creative with their downtime excuses.
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03-05-2004, 04:26 PM #2Blue, Furry and Comfortable
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Sorry to hear about your down time. How much is a lot of downtime?
I am sure some people have been using the BOFH excusses lately for downtime:
http://ballard.freeshell.org/bofh/bofhserver-cgi.pl
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03-05-2004, 04:34 PM #3Texas Female
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I dont know your specifics but would be curious how long you've hosted there and why you would continue with poor service?
HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999
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03-05-2004, 05:01 PM #4Newbie
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- Feb 2004
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That's funny, Monster.
I registered last summer, and I am in the process of cancelling since autumn, but there's been a few disputes that have been going on for months, and they have my domain name hostage, so I'm working on that before I cancel, and then I'll most likely do a chargeback on my credit card since they refused to give me my refund (if your site is down for more than 24 seconds in a month you're supposed to get a monthly refund according to their TOS.)
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03-05-2004, 05:18 PM #5Blue, Furry and Comfortable
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24 seconds is a lot of downtime?
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03-05-2004, 05:47 PM #6Newbie
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- Feb 2004
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That's their guarantee that they don't follow. My site is still down and is known to be down for hours at a time, even during non peak hours. I use a monitoring service in addition to trying to visit my website to verify this.
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03-05-2004, 05:49 PM #7Junior Guru Wannabe
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- Aug 2003
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Hmm, I can't find the 24 sec refund clause on the TOS. I only saw a 99.999% uptime guarrantee on the plan page which roughly convert to 43.2 min of allowable downtime in a month.
Reliability , Consistency , Trustworthy
http://www.paradoxhost.com
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03-05-2004, 05:56 PM #8Newbie
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- Feb 2004
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If you go to the hosting page and click on the question mark by the 99.999 uptime guarantee it explains it. On my copy of the TOS that I printed out when I first signed up, it was included in the TOS.
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04-08-2004, 05:44 PM #9Newbie
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- Apr 2004
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24 seconds, more like 24 days... I have had downtimes into the days with GISOL I had several sites served with them and they all experienced unbelivable downtimes. Forget about customer support, there is none. They have numerous complaints with the BBB and have scammed many. Holding your domain hostage among other thieverish tactics. Stay away from them at all cost.
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04-08-2004, 10:18 PM #10Newbie
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- Sep 2001
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i'd never signup with gisol after what they did to nosepilot.com
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04-15-2004, 05:23 PM #11Temporarily Suspended
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gisol euw they suck
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04-15-2004, 07:47 PM #12Junior Guru Wannabe
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- Apr 2004
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- NYC
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i'm just jumping ship outta there now....they are horrible...downtime ....downloads breaking off.....tech is horrible they are horrible ....never use them
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04-15-2004, 07:50 PM #13Web Hosting Master
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You get what you paid for. Simple.
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04-15-2004, 07:52 PM #14Junior Guru Wannabe
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- Apr 2004
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- NYC
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Originally posted by UltraUnixNET
You get what you paid for. Simple.
but when your new to this whole thing and the prices vary so much......what is one to do??