Results 1 to 14 of 14
  1. #1

    Mini Gisol.com complaint

    If you've ever had a site with gisol.com (and you're smart if you haven't,) you've noticed that your site suffers alot of downtime. My site has been down for a while today, and checking the network status, it says,

    "web5.mygisol.com is currently being investigated and will be back online ASAP"

    Now that's a new one. Now they're getting creative with their downtime excuses.


  2. #2
    Join Date
    Aug 2003
    Location
    Vancouver, BC
    Posts
    1,891
    Sorry to hear about your down time. How much is a lot of downtime?

    I am sure some people have been using the BOFH excusses lately for downtime:

    http://ballard.freeshell.org/bofh/bofhserver-cgi.pl
    Gary Jones

    BlueFur.com - Canada Web Hosting

  3. #3
    Join Date
    Mar 2000
    Location
    San Antonio, Texas
    Posts
    3,689
    I dont know your specifics but would be curious how long you've hosted there and why you would continue with poor service?
    HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999

  4. #4
    That's funny, Monster.

    I registered last summer, and I am in the process of cancelling since autumn, but there's been a few disputes that have been going on for months, and they have my domain name hostage, so I'm working on that before I cancel, and then I'll most likely do a chargeback on my credit card since they refused to give me my refund (if your site is down for more than 24 seconds in a month you're supposed to get a monthly refund according to their TOS.)

  5. #5
    Join Date
    Aug 2003
    Location
    Vancouver, BC
    Posts
    1,891
    24 seconds is a lot of downtime?
    Gary Jones

    BlueFur.com - Canada Web Hosting

  6. #6
    That's their guarantee that they don't follow. My site is still down and is known to be down for hours at a time, even during non peak hours. I use a monitoring service in addition to trying to visit my website to verify this.

  7. #7
    Hmm, I can't find the 24 sec refund clause on the TOS. I only saw a 99.999% uptime guarrantee on the plan page which roughly convert to 43.2 min of allowable downtime in a month.
    Reliability , Consistency , Trustworthy
    http://www.paradoxhost.com

  8. #8
    If you go to the hosting page and click on the question mark by the 99.999 uptime guarantee it explains it. On my copy of the TOS that I printed out when I first signed up, it was included in the TOS.

  9. #9
    24 seconds, more like 24 days... I have had downtimes into the days with GISOL I had several sites served with them and they all experienced unbelivable downtimes. Forget about customer support, there is none. They have numerous complaints with the BBB and have scammed many. Holding your domain hostage among other thieverish tactics. Stay away from them at all cost.

  10. #10
    i'd never signup with gisol after what they did to nosepilot.com

  11. #11
    Join Date
    Feb 2004
    Location
    USA
    Posts
    1,571
    gisol euw they suck

  12. #12
    Join Date
    Apr 2004
    Location
    NYC
    Posts
    99
    i'm just jumping ship outta there now....they are horrible...downtime ....downloads breaking off.....tech is horrible they are horrible ....never use them

  13. #13
    Join Date
    Feb 2003
    Location
    Kuala Lumpur, Malaysia
    Posts
    4,974
    You get what you paid for. Simple.

  14. #14
    Join Date
    Apr 2004
    Location
    NYC
    Posts
    99
    Originally posted by UltraUnixNET
    You get what you paid for. Simple.

    but when your new to this whole thing and the prices vary so much......what is one to do??

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