Hi, I only just bought my 1st server, i have got almost all the sites transferred but i have 2 that i can't do. I wonder if anyone is kindly to help me with this. My english is not good and I find i have miscommunication with the support team.
They're helping me a lot but they're only available during the day.
2 sites won't transfer automatically when i use "Copy an account from another server with account password"
So I went to their (old) cpanel to do "Generate/Download a Full Backup" to 'Remote FTP Server'.
Then I type my server IP, root & password.
But the backup never arrives in root /home
They are large sites, approx 100MB after zipped. My office internet connection is slow, there's no way i can download home directory and upload them via cpanel.