oh god another trouble post? Maybe they have some urgent issues they need to attend to right now. transferring your domain away from them is probably not on there high priority list and does not deserve a post here.
Well if they are not answering you from there site they probably will not be around here. Try contacting the domain registar directly and see if they can help you. do a whois lookup and get the name where it is registered then contact them if you get know response from the host