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  1. #1
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    Web hosting forums no place for praise?

    Sorry if this has already been discussed, but this article in theWHIR(dated february 13th) has some interesting perspectives on this forum.

    http://thewhir.com/features/hosttalk-030304.cfm

    Any thoughts on this host-slamming? Are we all to negative or are the web hosts really busy with stealth marketing in here?
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  2. #2
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    Very interesting read...I've been registered on this forum not even a week and I'm amazed but all the negativity. Not that I don't understand that some people surely had bad experiences with some hosts but still...

  3. #3
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    Well, since I think I know what particular incident the writer of the article is speaking of, I think it's rather silly.

    When it comes down to it, why is it so strange to be suspicious of people who come and register at a forum simply to post rave reviews about a web host?

    Those reviews are meaningless anyway. Reviews that come from a trusted source or someone who has some presence in a community are much more valuable. And you'll notice very few flames on any of those praises.

    This isn't to say that there aren't a lot of folks around here who are hosts slagging competitors or who just like to cause trouble. But I don't think the problem is nearly as catastrophic as the writer of that rather silly article claims.
    Last edited by Andrew; 03-03-2004 at 04:28 PM.

  4. #4
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    Originally posted by Will Bailey
    Very interesting read...I've been registered on this forum not even a week and I'm amazed but all the negativity. Not that I don't understand that some people surely had bad experiences with some hosts but still...

    I agree, its alright for people to be skeptical and even good at times but some people here I swear are out to just rip the new people up. Best thing to do is just ignore it and go about what your doing. Everyone will have a different opinion on how things are supposed to be run in this type of business.

    Jeff
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  5. #5
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    You'd probably be surprised how often this stealth marketing goes on around here and how many posts get pulled (as well as how many hosts actually get away with it).

    I think it's fair to be skeptical of newbies who praise a host in their first few posts. There are a few members who are a little quick to call spam on anything that looks remotely suspicious, but for the most part the skepticism is justified IMO. Personally, I don't think the negativity is nearly as widespread as the article implies.

    Btw, the date on that article must be wrong since the thread they were quoting from was only posted last week.

  6. #6
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    I know that thread too and what the writer fails to point out is the track record of that host in question. When you lie or mislead a few times to people on a board, they tend not to forget. As was the case in that thread in question.

  7. #7
    This is the thread that TheWhir was referring to.

    http://www.webhostingtalk.com/showth...hreadid=241290

    I think that Karen Snider should have read the entire thread and took into context the hosts prior activities before writing such an article.
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  8. #8
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    Karen Snider should do some more reading and research in general before submitting such an inane artical.
    When certain hosts receive an abundance of praise and/or inquiries on any forum from "new" users, the validity of the post should certainly be questioned.

    In very very few cases does it turn out to be legitimate.
    In many cases it turns out to be the host soliciting their own clientele to sign up and post positive comments, sometimes even in exchange for reduced rates.

    There is far less host bashing on this forum than people think. Most of the negativity comes from people who are tired of seeing the continuous and repetitive scams perpetrated by unethical hosts.

    Sometimes a legitimate one will suffer some consequences by being falsely accused, but it is rare and if they are truely legitimate it would not affect them in the long run.

    Karens article seems as contrived as most of the one shot praise artists we usually see around here.

  9. #9

    this article is what made signup in the forum

    well we are kinda new to hosting and have had a few tastes of the bashing so far , on one of the voting reviews where we had 5 votes w/ 5 stars someone decided to post a problem w/ our tech support as the 6th vote. we know each customer pretty good as we have dealt w/ them in some way shape or form (phone, email or chat)
    but the person who posted the bash, we have no idea who it is , whats to stop a competitor from doing this

    in all honesty if someone wants to bash us and we get sales from it, im all for it. i know how much work we put into our business and how happy our customers really are ( good communications)

    and yes a promotion is needed by us to get customers from going to the big hosts but overselling is at some extremes that are hard to compete w/ ( we dont want to oversell)


    zskiman
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  10. #10
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    I wondered about that date too, it was the first featured article in todays "theWHIR's Web Host News". Maybe it really was february 31st or really march 2nd (29+2=31). The url says 030304

    With the competition nowadays (ppc prices above the roof) I would be very surprised if there isn't a lot of attempts at stealth marketing in here. I think this is one of the few places where it is possible to gain many customers without spending fortunes on advertising. A few good reviews and you have a good impression all over the board if done right.

    On the other hand, there are some very strange threads in here, take that Vortech thread the other day f.ex.. I was very amused by that one.
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  11. #11
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    A few good reviews and you have a good impression all over the board if done right.
    I am afraid of that too... However, I believe that posts from experienced users are significantly more credible than newbie posted reviews.

    I also believe that it is the duty of those with experience to raise the flag if something sounds fishy and calls for a bit of investigation. Sure, that sometimes tears the review into shreds, but those are unfortunate, yet necessary casualties. No one here (or very few) criticizes just for the fun of it.

    The thread that was pointed in that article was IMHO reasonably questioned. Reading that review, but knowing other discussions here, I considered it from the start to be only 70-80% credible. However, a newbie could find it totally credible. This is why things had to be cleared, and I believe that with the help of the mods, they were.

  12. #12
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    My experience here is if a client writes a review about you it is taken down by fools who just want to prove them wrong. I have one client who will never come to these forums again because of the way he was treated. I had another client ask me if they can right a review about us here since this is where they found us and I told them hell no all you will get there is negative feedback.

    I hope none of my clients ever post a good review here about us because the only acceptable reviews here are negative.

    I gaurantee you that not all newbie posts here are fake. you have people here who will intentionally try to dig something up on you that is bad that usually comes from a spammer who you kicked off your server. I had this happen to me then one of my clients posted a good review of us here and that was brought up to make the review look like crap. So I would suggest not to get reviews here unless the person reviewing you has around 3000 posts to thier credit. Or else you run the risk of someone ruining your review
    Last edited by colorteck; 03-03-2004 at 10:44 PM.

  13. #13
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    Oh just want to add one more thing after reading the article. It does not matter how great of a hosting company you are. You will always get one person that is not happy and will do anything possible to hurt your reputation as a reputable hosting company. I had this happen with a spammer who we booted. he decided to put up a page about us on how we do this and that. He even went as far as writing a fake email about us sending him a threatning email.

    I have a great relationship with all my clients and one thing I do not put up with is spam!!!!

    I have been threatened, told I was going to get sued because I cancelled there account for breaking our tos and everything in between.

    But there is nothing I can do to stop him from making false statements about us. he even added us to host4porn and we do not host porn sites.

    So that was a good article that explains both sides. It is hard to run a reliable hosting company nowdays and not get one person to start bashing you. So I would not believe everything you read until you investigate it by doing a search and finding out yourself. I have seen very few good posts about hosting companies here. It seems that everyone is having nothing but trouble. But I know there are some clients of mine who will not post anything good here because of the bashing that goes on.

  14. #14
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    Being a liaison, I have a different view of it all than a lot of you. I feel that WHT may be getting maligned with this, so here's my viewpoint.

    A lot of discussion happens on this, but without seeing what's going on 'in the background' you have no idea how many shills we toss. Here's the typical scenario:

    New Host registers a domain, tosses a cheap template up, customizes it just enough to allow orders and show greatly oversold plans. Maybe they install a forum and go live with 0 posts in it. In a couple of days, New Host is ready for business. They want customers. Where do they go?

    Webhostingtalk.com

    Now, they signup, rarely read the rules (or if they do, don't care) and begin promoting their site(s). There are three main ways they go about it:
    1) The correct way (offers forums, signup for host quote, discuss in the community, whatever)
    2) They spam their URL to the board, eventually getting their account disabled. They create a new account, sometimes posing as a curious customer "Hey, have you guys ever heard about New Host? I hear their uptime and plans are *great*". Eventually, we track that account back to the original banned account and shut it down as well. Lather, rinse, repeat. Some repeat offenders have a page full of names that they've used to do this.
    3) They get all their friends to sign up with wht and post glowing reviews, sometimes in exchange for free hosting. Oddly enough, all of the newbies that post all come from the same exact town, but using different IP addresses. This is the hardest to stop as they're not technically the same people, so we watch and wait for them to trip up, and go from there.

    In the instance 2, a lot of you folks complaining about it never even see the threads, as they're all tossed out of your view.

    This is a widespread problem, and I for one am grateful for members who take a critical eye to people who sign up just to post raving reviews of 'New Host'. The community is our 'eyes' in this matter.

    If we were to stop being so critical of newbies signing up to spam new hosts, webhostingtalk.com would quickly turn into 'CheapAdvertisingForYourNewHost.com' and would *destroy* any community that is/was in place.
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  15. #15
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    Now, they signup, rarely read the rules (or if they do, don't care) and begin promoting their site(s). There are three main ways they go about it:
    1) The correct way (offers forums, signup for host quote, discuss in the community, whatever)
    2) They spam their URL to the board, eventually getting their account disabled. They create a new account, sometimes posing as a curious customer "Hey, have you guys ever heard about New Host? I hear their uptime and plans are *great*". Eventually, we track that account back to the original banned account and shut it down as well. Lather, rinse, repeat. Some repeat offenders have a page full of names that they've used to do this.
    3) They get all their friends to sign up with wht and post glowing reviews, sometimes in exchange for free hosting. Oddly enough, all of the newbies that post all come from the same exact town, but using different IP addresses. This is the hardest to stop as they're not technically the same people, so we watch and wait for them to trip up, and go from there.
    That is the most accurate statment of new hosts ive seen yet. Its good you weed them out and they dont waste the forum for people who really care. Just out of curiosity any idea how many of these people you get rid of each day?

    Jeff
    Xoopiter.com:: The new standard in Web Hosting

  16. #16
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    Can't discuss specifics on that, sorry But it happens a lot. Lemme tell ya...
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  17. #17
    I think this thread could be an example of some of the negativity here. It seems like phrases like:

    "before submitting such an inane artical."
    and "if a client writes a review about you it is taken down by fools who just want to prove them wrong"

    Aren't bringing in all the good karma that our forum needs.



    We seem to be getting negativity issues from threads that go like this, as well:

    -New member/ former customer posts about a problem with a host.
    -Host gets wind of the problem; posts a response that contains a mis-truth.
    -Members do DNS searches, criminal background checks, call up relatives and neighbors etc. to find a lie.
    -Host is discredited as a "total liar" and another company loses legitimacy.

    (Before you go doing research on me, I'm not saying I haven't participated in those posts either.)

    I think that threads like this are just inherent in a business that's as easy to get into as ours... all the clueless newbies and scams have made us very callous suspicious toward new hosts.
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  18. #18
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    I got news for ya david WHT is not a hot client picking up spot. We have picked up mostly spammers who have originated from these forums. I even spent $2600 on one of there other sites (ispcheck) with not one customer. I have found other ways of getting clients for a heck of allot cheaper prices. We cheap and have a better response than we ever have had with WHT and thier sister sites. These startup host think just because allot of people visit these forums that this would be the place to start. NOT.. take your money and advertise cheap. By posting in these forums you may be lucky enough to pick up a client every few years or a spammer.

    Affhost you hit the last nail in the coffin I could not of explianed WHT better than what you did. You hit right on the money this is exaxtly what happens here allot. I just want know how the people have all the time in the world to research this. Allot of them that do this our hosting companies and they get by with doing it.
    Last edited by colorteck; 03-04-2004 at 01:12 AM.

  19. #19
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    Originally posted by sandee29
    I got news for ya david WHT is not a hot client picking up spot.
    Wow, that came off as rude. Trust me Sandee, I've seen a heck of a lot more in wht than you have. I understand where you're coming from, but was trying to give you a different perspective - apparently that was lost on you.

    Originally posted by sandee29
    We have picked up mostly spammers who have originated from these forums. I even spent $2600 on one of there other sites (ispcheck) with not one customer. I have found other ways of getting clients for a heck of allot cheaper prices. We cheap and have a better response than we ever have had with WHT and thier sister sites. These startup host think just because allot of people visit these forums that this would be the place to start. NOT.. take your money and advertise cheap. By posting in these forums you may be lucky enough to pick up a client every few years or a spammer.
    Our experience with clients from WHT has been very good - the few that we have gotten from here, that is. I make no qualms that *most* of our clients come from google adwords. However, that's not really the point of this post - 'web hosting forums no place for praise'.

    Irregardless of how good wht is to advertise, we *still* get shills coming here, and thus have to look out for them. That's the reality.
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  20. #20
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    I was not trying to be rude. Just trying to say that allot of start up hosts think that this is the place to get started picking up clients. Its really not that great at all. I pick up more clients off smaller popular sites. I made the mistake when I was starting out think WHT was the place to do it. But I broke my wallet..

  21. #21
    C'mon! Let's get the good karma back into WHT! I'm sure no-one meant to be rude...
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  22. #22
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    Ok will do lets not see another bad post for 24 hours about a host. lets see nothing but great reviews and oustanding services from now on...LOL wont happen to many people going for the $2.99 special 2GB space and 200GB transfer. signup for a year and get a free extra 2GB transfer and ya wonder why there are so many bad posts. LOL

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