thanks for the reply. i did what you said and it stopped with this error:
ERROR 1064: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '<b> Error </b><p>MySQL said: You have an error in your SQL synt
How was this backup generated? If it was made through phpMyAdmin - chances are the file is corrupt because the backup didn't complete (timed out). If you're timing out restoring the file, chances are it timed out when the customer backed it up too.