I have been with them for a little over 4 months.
I have just been giving them the benifit of the doubt.
this is the third major outing during this time.
last time I lost 6 local clients which is a big deal when
you live in a small area like me. I have no phone contact info
other then when I do a whois lookup.
I am talking with bluewho.com now and hope to be with them shortly.
I cant even logon to anywhere to try and backup anything
for my clients. I dont know what to even say to them.
I cant logon to WHM either. I knew this was going to happen
sooner or later.
I cant understand why no responce to any of my emails.
it's like they dont exist.
I know they are getting my emails because their website is not down..they have no reason to cancel my account I use less than 100mb of disk space total with all my clients.and not even 1gb of transfer per month.
Maybe You Should Request a phone call from your host. Just tell them that it is real important and you need to talk with them. You might be able to tell the age of your host then. That's only if they call you.
It might not be a child or a student, could be a person who works in the mornings, or does get up until 3pm. I would ask also if there was a way to get a faster response from them, or another tech person you could contact.
Yes, I'd request a phone call. If not, check their web site for a phone number. If one is not listed, do a WHOIS check on the company's domain and call the number listed...although it sounds like you'll end up calling the parents, but that's assuming of course it's a kid running the site.