I have a customer who had a domain registered with a company whose owner has decided to disappear of the face of the earth. The domain is registered with Joker.com and all the whois info are that of the company rather than the client. As the domain was registered 4 years ago, the customer can't find any invoice or anything as proof of purchase. However, he does have communication proof with the company regarding changes of nameserver, e-mail forwarding and domain renewal etc.
Joker full well knows that this company has gone bust as a lot of the customers have started moving their domain, but in this case they are being difficult asking for a letter or proof on the company's letterhead.
The problem here is that because the whole details they have in their record is that of the comapny that went bust, they are not recognising the real owner who is using the domain and running the web site as the owner and they want a letter from the out of business company (who doesn't respond to letters, e-mail or phone calls) to change the details (i.e. e-mail) to allow transfer etc.
I actually don't think Joker is in the position to transfer ownership even if they are willing to help since bandari's customer is NOT listed as the registrant, a.k.a. owner.
Co-Founder@HostHideout. Profoundly influenced by #Bauhaus, @Nameslave unrepentantly embraces #Minimalism with a bias for functionality, color theory and pixel precision: a #multimedia messenger in the McLuhan sense. His totally irrelevant M.Ed. dissertation examines Organizational Culture and Change Management. He also likes Patrik Ervell, Wong Kar-wai and IKEA.
I find Joker a very difficult company to deal with. Sometimes they are responsive, and sometimes they blank you.
I would never recommend letting a domain expire so that you can buy it when it becomes available again because there is too much risk involved, but can you give us an idea of whether the domain name in question would be of any value to anyone other than the rightful owners?