Results 1 to 25 of 32
Thread: Nocster has vanished
-
03-01-2004, 03:27 PM #1Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
Nocster has vanished
Nocster has had slow service for the last couple of weeks. Last week they had a complete faliure which had all the servers down for hours. The service has been intermitten since then with no detailed ifno comming from the support staff. Answers like
We're currently working on the problem, I have cannot provide you with an ETA.
Also when I signed up for this service back in sept, I signed up for a weekly backup service. Only to discover last week when I actually needed the backup, that it had never been setup. They promptly refunded my money for the backup service, but that does not make up for the value of the lost data!!!
Does anyone have any info? Are these guys going out of business? What ever happened to redundancy?!!!
-
03-01-2004, 03:35 PM #2Web Hosting Master
- Join Date
- May 2003
- Location
- Scotland
- Posts
- 4,549
Hmm, still down and cant find any info on the cause of the problem, any one called them and can post the downtime reason??
-
03-01-2004, 03:37 PM #3WHT Addict
- Join Date
- Feb 2004
- Posts
- 162
Wow, that really sucks guys. Especially that they charge you for a service, and supposedly it's working fine, until you actually need to USE that service. "OOPS, I guess we never set it up. Ok, heres your money back since you caught us!"
-
03-01-2004, 03:48 PM #4Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
They are not answering their phones. I've been calling all day. It would be nice to at least have something to tell my customers.
-
03-01-2004, 04:00 PM #5Junior Guru Wannabe
- Join Date
- Mar 2002
- Posts
- 77
im switching i think
-
03-01-2004, 04:06 PM #6Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
Hey If I got a server at rackshack and then rsync my Nocster server to rackshack, is there a way to setup some kind of redundancy through DNS? So that if nocster is down it will resolve to the rackshack server?
-
03-01-2004, 04:06 PM #7Poooooonnyyy :*
- Join Date
- Jan 2003
- Location
- Canada
- Posts
- 5,073
I doubt that if any DC was having the problems that poor Nocster is having, that they would answer their phones. I'm sure they got everyone trying to pull it all back online as fast as humanly possible.
Keep your eyes open on the outage forum. The Burst CEO goes there and posts a update usually (always?)
~FranciscoBuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
- All popular VPN methods supported
- Affordable offloaded MySQL & DDoS protection
- 5GB backup space, unmetered private LAN bandwidth & native IPv6 included. All with a strong serving of pony
-
03-01-2004, 04:12 PM #8Build It Better!
- Join Date
- Dec 2002
- Posts
- 5,448
Originally posted by talon39
Hey If I got a server at rackshack and then rsync my Nocster server to rackshack, is there a way to setup some kind of redundancy through DNS? So that if nocster is down it will resolve to the rackshack server?
-
03-01-2004, 04:18 PM #9Junior Guru
- Join Date
- Jun 2002
- Posts
- 234
Are these guys going out of business?
-
03-01-2004, 04:23 PM #10Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
Originally posted by Watcher_TVI
Why would you want to do that? For what you would pay for both servers you could go to a high quality, reliable datacenter that really does have some redundancy in their network. Then you wouldn't need to worry about your server being up.
-
03-01-2004, 04:23 PM #11Junior Guru
- Join Date
- Oct 2003
- Location
- NY
- Posts
- 180
Thanks nocster for the great downtime!! Lost money and clients.. plus i have my phones ringing off the hook..
-
03-01-2004, 04:31 PM #12Junior Guru Wannabe
- Join Date
- Nov 2003
- Location
- Brussels
- Posts
- 31
same here , we also have a server at noster we are also losing clients + loads of mony :p.
BUT we tried to offer our clients a very nice compensation :
We will rent a new server , (Dual Xeon 2.8) at a new datacentre and their first month will be free .
Via this way we can let the clients stay at VespaCious.
-
03-01-2004, 04:31 PM #13Web Hosting Evangelist
- Join Date
- Aug 2002
- Location
- Washington, D.C.
- Posts
- 502
Originally posted by talon39
Ok lets say I get one of these Nice reliable Datacenters. I think I will still want to do an rsync server if it is possible. I will no longer rely on the Datacenter for my redundancy unless I have to. If I can add my own redundancy through DNS, I would like to know how.ServInt
Providing Managed VPS for over 11 years
Managed Dedicated Servers for almost 19 years!
http://www.servint.net
-
03-01-2004, 04:37 PM #14Temporarily Suspended
- Join Date
- Feb 2004
- Posts
- 133
There site is still not accessible for me
-
03-01-2004, 04:38 PM #15Junior Guru Wannabe
- Join Date
- Jan 2004
- Location
- Brit in Calgary, Canada
- Posts
- 71
Originally posted by talon39
Ok lets say I get one of these Nice reliable Datacenters. I think I will still want to do an rsync server if it is possible. I will no longer rely on the Datacenter for my redundancy unless I have to. If I can add my own redundancy through DNS, I would like to know how.
1) Idle backup box (also secondary DNS) monitors primary server and waits for it to go down.
2) Disaster - your primary server is hosted at Nocster and becomes unreachable for a predefined period of time.
3) Backup server now executes disaster recovery script:
- Implements it's own set of zone files which point back to itself
- Sends nameserver SIGHUP (loads new zones)
- Apache and any other services started (all mirror configuration of primary server)
4) Script now waits for primary box to come back up, when it will do the reverse of step 3.
-
03-01-2004, 04:43 PM #16Build It Better!
- Join Date
- Dec 2002
- Posts
- 5,448
Originally posted by talon39
Ok lets say I get one of these Nice reliable Datacenters. I think I will still want to do an rsync server if it is possible. I will no longer rely on the Datacenter for my redundancy unless I have to. If I can add my own redundancy through DNS, I would like to know how.
My suggestion would be to go to a place like ServInt and get yourself on a reliable network. Then set up a backup scenario and rsync nightly. If an earthquake shows up in Viriginia and swallows ServInt whole you would have a backup you could be up and running with in a few hours. I'd call that a worse case scenario though. In the absence of an earthquake, I think you will be very happy with their network.
The question you need to ask yourself is really this;
Is saving a few dollars by going to a budget provider worth all the money you are losing right now?
-
03-01-2004, 04:45 PM #17Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
Originally posted by DeltaAnime
I doubt that if any DC was having the problems that poor Nocster is having, that they would answer their phones. I'm sure they got everyone trying to pull it all back online as fast as humanly possible.
Keep your eyes open on the outage forum. The Burst CEO goes there and posts a update usually (always?)
~Francisco
-
03-01-2004, 04:47 PM #18Junior Guru
- Join Date
- Jun 2003
- Location
- New York, NY
- Posts
- 248
I have looked into the fail over DNS and would have to say that with dynamic sites, it is not feasible to maintain two boxes in sync. I would have to batch copy from production to backup twice a day to move customer information over and that would eat up so much bandwidth, that I would be better off with a hardened box with multiple lines to it.
-
03-01-2004, 04:47 PM #19Poooooonnyyy :*
- Join Date
- Jan 2003
- Location
- Canada
- Posts
- 5,073
Goto the WHT front page, scroll to the bottom, It's the last forum on the page. There is a subforum that has the word 'outage' in it.
~FranciscoBuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
- All popular VPN methods supported
- Affordable offloaded MySQL & DDoS protection
- 5GB backup space, unmetered private LAN bandwidth & native IPv6 included. All with a strong serving of pony
-
03-01-2004, 04:50 PM #20Junior Guru Wannabe
- Join Date
- Jul 2003
- Location
- Phoenix, AZ
- Posts
- 30
Originally posted by Watcher_TVI
My suggestion would be to go to a place like ServInt and get yourself on a reliable network. Then set up a backup scenario and rsync nightly. If an earthquake shows up in Viriginia and swallows ServInt whole you would have a backup you could be up and running with in a few hours. I'd call that a worse case scenario though. In the absence of an earthquake, I think you will be very happy with their network.
-
03-01-2004, 04:56 PM #21Build It Better!
- Join Date
- Dec 2002
- Posts
- 5,448
Originally posted by talon39
Unfortunately we do not have a server locally to rsync too. So if we do an rsync backup it will have to be to another dedicated server at a different DC. I figure if we have to have that expense anyway, it would be great if we could get some kind of redundancy. It's starting to sound like it's not possible, unless I have physical access to the DC network.
-
03-01-2004, 05:09 PM #22Junior Guru Wannabe
- Join Date
- Mar 2002
- Posts
- 77
any updates?
-
03-01-2004, 05:18 PM #23Junior Guru Wannabe
- Join Date
- Jan 2004
- Location
- Brit in Calgary, Canada
- Posts
- 71
I think every host should at least have a minimal contingency plan, even if it is not as far as mirroring identical servers. As you say sheer amount of data may prohibit this, and it might not be cost effective.
The majority of Nocster customers have sites that are completely unreachable (browser 'cannot find server' messages and such like) - their customers would probably be happy if their host's main website redirected to a network status page hosted off-site, and provided them with information... imagine if Burst had this setup - it might have resulted in less complaints.
Just my 0.2c.
-
03-01-2004, 05:27 PM #24Newbie
- Join Date
- May 2002
- Location
- Cupertino, CA
- Posts
- 12
Just got this from my provider:
There has been a problem with a Commonwealth Telephone Entreprises transit fibre optic to the data center in Scranton, PA.
-
03-01-2004, 05:53 PM #25Web Hosting Master
- Join Date
- Nov 2002
- Location
- Hot, hot Michigan...
- Posts
- 3,506
Guys, all this is being covered in:
http://www.webhostingtalk.com/showth...hreadid=242805
Lets post down there regarding todays outage so that everyone gets informed with the same information. If you're looking for a new provider, the by all means use this forum to find suggestions and whatnot - but status updates are best found down there as it can come direct from the company.
-DavidIon Web Services/TronicTech
http://www.ion-web.com or Unsupported webhosting?!?
Shared hosting, Reseller accounts, Dedicated Servers, and More
Proudly hosting since 2002