I have now left VSHosting and this is my review of my time there, please understand that these views are personal and to be used for guidance only and if considering VSH for your hosting needs should make your decision on your personal experience of them.
Sadly, after previously being one of VSHostings most fervant supporters this review is mostly negative.
I signed up with VSH in July/August '03 and can honestly say that there was not a better reseller hosting company in the world.
Support was fast and efficient and something that astounded me as it was not my previous experience of hosting providers.
I was also very impressed at the way the people running the company kept resellers informed of everything no matter how large or small and also allowed us to have a voice in important decisions.
This continued up until December when the company was sold and while others jumped ship I decided to ride out the storm and initially things dramatically improved for a week or two which is something that I never would have thought possible.
Then however for me a downturn was suffered as the server I was on crashed out of existance.
The flow of information ground to a halt and we were left for 12hrs plus at a time with nothing at all, no server, no sites, no communication and it lead to much frustration and me emailing the DC to get information about progress after repeated requests had been ignored by VSH management.
The information was received within 20minutes from the Datacenter and when posted in the VSH forums seemed to come as a complete surprise to VSH management.
Still I gave them the benefit of the doubt and after a conversation with the new owner in which he gave me several assurances, I stayed and continued to be committed to VSHosting.
Sadly the assurances given were not followed through with which for me led to a complete lack of both trust and faith in the VSH management.
There have been many people left for days without their support queries being answered, the owner-datacenter communication breaking down (DC doing work without telling owner, wrong info being passed on bout harddrives), for a month or more server loads have been unstable and spiking at as much as 80 (27+ this morning with just one disc and a cd-rom installed on the server).
Just generally the server has become notoriously unstable and I personally find the communication errors which were happening alarming.
Another personal reason for departing was the said VSH forums, which turned from a fun place to be to a place filled with cynicism and anger, I, sadly, became a part of that and responded with just as much vitriole as I was attacked but again saw what I would class as double standards applied by the VSH owner.
I apologise that I cannot go into details on these issues but I gave my word that conversations with the owner would remain private between the two of us, I just felt let down, misled and lied to by VSH Management.
So are there any good points?
Yes there are, they have an excellent support technician named Tony who is superb at his job, unfortunately he cannot be on shift all the time.
There are other techs working there but I have no personal experience of them so cannot comment on their work.
The owner is piling investment into the company in terms of capital which in itself is good, IF the money is spent correctly.
Things may move in the right direction in the future and I hope they do because I would hate to see what was the best hosting company I have ever come across destroyed and turned into just another hosting company, unfortunately that is going to take time and time s not something that I have on my side unfortunately.
I am with another hosting provider now and have been for around two weeks and all the customer queries and complaints stopped when the switch was done and after a month of complaints from customers as a result of being at VSH in the last two weeks I have had a relatively peaceful time with only messages thanking me for making the switch arriving in my inbox.
I know some people might post asking where I am now and while I will not disrespect VSH in that way I will say that my complete lack of faith in hosting companies and the fact that I have not been able to find anyone who can match up to the original VSH standards I have decided to go it alone with a few others and lease our own server. I know there will still be problems in the future, no server is completely trouble free but at least this time when something goes wrong I will be able to find out what it is swiftly and without having to wade through a pile of conflicting information then set about fixing it.
It is a risk and a gamble but one I felt was my only option after the last month or two.
I will say again to the VSH resellers gearing up to attack me right now that these are my personal opinions of the company and are based on my personal experience, a lot of which is based on things you do not know about so please bear that in mind BEFORE you hijack this thread with more of the meaningless babble that you have taken to posting in the VSH forums.
Again to people considering VSH, this is my personal opinion of the company and I urge you to make your decision based on YOUR personal experience of them.
I advised about this several months ago.. (dec) of 2003 about how bad this company was and everyone at VSHosting flamed me and banned me from their forums, it took weeks to get a refund out of them that they were never going to give me until I came here to speak against them.
I wished people would have listened to me then...
Now you should check out
at least, I have many more trusted reseller companies if you need them
Indeed you did Eliquid and I was one of the people who was urging patience.
For that I apologise because everyone has their own limits of patience and I should have accepted that you have yours which are different to mine.
I do have to say that I believe that that perceived lateness in receiving a refund was due to the place you requested it, over and over again in the forums in continual rants.
I have to say that the owner did credit me fully and promptly last month for the downtime experienced despite a cleverly worded email which some people might have thought was designed to make people feel guilty for taking the offered renumeration.
I still feel however that I was right in giving the new owner the chance to prove himself, I owed that to VSH and to the new owner. I do not regret doing so because while things have ultimately become intolerable for myself the effort was made.
Like I said though each person has to do what they feel is right for themselves.
Thank you for listing the reseller companies, though it makes me wonder if you read my post fully or just skimmed through it because I did say that I, together with a group of other disillusioned resellers have taken out a server of our own for our needs.
weirdo - to be honest, I expected this review to be a lot harsher. You didnt mention the 4 days downtime you suffered, followed by a server move that has caused you endless problems. So thanks for trying to be constructive and fair - although you've probably gone too far to be nice!
When eliquid posted his warnings, they were premature and unfair. However, what he said has proved to be accurate. Server loads are constantly high, and even the 'good' server techs seem to fob us off now.
I think had this review been posted a few months ago, it would have been flamed. Now, I cant see that happening. Times are bad, and leadership needs to be a LOT clearer than it currently is. Unless VSH can change that and restore peoples confidence, things will not last.
VSH - you know I'm a strong supporter, and I still have an account there, even though I darent use it for any live accounts. Please take on board these critisisms, and turn things around. You will be judged on how you deal with things from now on. You have a new server at a new DC around the corner, and I'd say your future, at least in the eyes of a lot of current customers, is riding on getting this right.
I dont believe my warnings were premature, no offense to you InSite... I though have the experince to see that when part a goes wrong and also part b goes wrong, more than likely part c will also fail.
Its called good judgement and good business sense and takes time to develope.
Just like a car, if the transmission is slipping and the motor is performing badly, it wont take long for the car to stop running. In VSHosting case I was able to see things falling apart when leadership was running out the door and downtime became unbearable
Any experinced board member here can tell you what I just mentioned makes perfect sense, it didnt take a rocket scientist to see they were heading downhill to a bottomless pit.
A good provider with morals and cares about their business doesnt make the mistakes that vshosting did, at any level.. being the whole picture or only part of it.
It only takes one bad apple to ruin the bunch, and vshosting had many bad apples, which in turn caused the terrible services you are now having.
Having common sense and business sense in my background (along with business management in the real world) showed me those "kids" didnt know anything about running a business.. Mark and the 2 Shuans barely knew how to run a linux server, let alone run a business entirely off their paypal account.
No assumptions were made, what happened to me happened to several people at the same time... If they want to chime in they will and I know at least person I talk to that lead me to Bluewho.com will speak in this forum more than likely.
No blind luck here, it was a matter of seeing what was going on at their **cough** home **cough** basement **cough** company and knowing they didnt know what they were doing for me to pull out. No not blind luck or assumptions, but business sense and common sense.. I havent lost a single customer or had late night or call from angry customers wanting to know why I am down on my servers... Nope not me becuase I left when I knew I should.. but back to you...
How many people have left you or complained about your server being unreachable or you have been left alone at their helpdesk for hours at a time?
I hope now you can see my blind luck or assumptions as you put it were in fact correct statements based on knowledge and reasoning that I have from experince, not from "i have to stay with VSHosting because it the right thing to do"
The right thing to do is take care of your customers and make yourself a living off your business, not give VSHosting a second chance so they can screw you again, which you did
Maybe this is my fault for not making things clear but all the problems that I alluded too came AFTER the sale and are as a result of the NEW management.
I never had a single issue at all with the previous management.
Support was 100% for me under that regime.
I should also make clear that when VSH was taken over that team was pahsed out or left to be replaced by a new one and once again the majority of my problem with VSH is an issue of trust and not related in anyway to anything that Mark Shaun or Shaun were involved in.
To say the three of them could barely run a linux server is to me laughable as when the company was in their hands I never had any less than 100% uptime.
Eliquid, I appreciate you have your own axe to grind here due to your situation but I respectfully ask you to refrain from hijacking this thread to further vent your anger and frustration.
hijack? this is a thread about vshosting correct? My post are about vshosting correct?
I can referr to many people leaving vshosting as I did during the last 2 months before the new owner took over. Maybe you box was lucky enough to have uptime, unlike many of the ones under vshosting control... doesnt mean they ran a great company due to the fact one of their servers had 100% uptime, or at least had 100% uptime while you were awake and noticed...
if anyone wants to see what the real story is, do a search for vshosting for yourself and see the complaints. Funny noone has said anything positive about them since around Oct/Nov of 2003 when they used to have positive comments every week on this board before that... the new owners didnt take over until sometime in Dec I believe.
Originally posted by eliquid Take this as a lesson in life.
Thanks - lesson learned: Don't get involved in conversations with arrogant, patronising know-it-alls who think they can predict the future
This forum is slowly turning into a documented account of your fading grip on reality, showcasing your god complex. See if you can break the cycle, and resist the temptation to reply. I bet you cant - I know your type.
Have you been a client of VSH within the last two months?
If your answer is yes then you indeed have experience of the issues being discussed. andyour comments are relevant to this thread.
If your answer is no then you indeed have no experience of the issues being discussed. and your comments are irrelovent to this thread.
uhm.. are stocker traders or stock holder arrogant pushy types that can predict the future?
Maybe becuase they invest in a good company based on facts and experince they have, they dont have to be within the actualy company to be able to see whats going on based on other facts.
Same is true here, I invested money into VSHosting to provide my clients hosting and me service so I could money in a end result.. I was not a employee of VSHosting , but could see based on facts and experince they were a failing dream.
I never said I was god and for you to use his name in vain makes you less than worthy to carry a conversion with.
WHT is a place to share and learn from experinces, which is what the orig thread starter posted of VSHosting.. I too added my comments as this is a OPEN forum not belonging to you or any ONE person.
I dont have to be a client of vshosting within the past 2 months to know how shoddy their operations were, it was clear to people 6 months ago how bad it was once you looked under the curtain
probably because that is not any longer a site I update or even run since mid january as that is on my old provider that I only use for test accounts. That site your referring to, is no longer used for live accounts.
All of my clients are on a seperate provider while I learn linux on that site/server.
Maybe instead of jumping the gun thinking you know everything, maybe you should check your facts before posting anh making yourself a arse
That i my site, as I said I no longer use that site, I dont advertise from that site, I no longer run that site.. is that so hard to get thru your head.. My client know me not from that site/domain/name, but from another company entirely.
Your working off irrevelent information.
also funny, the domain and site you are referring too was hosted at vshosting and my forum name here at WHT is in no relation ever been mentioned on this board (wht) under my forum name here, so unless your a employee of Vshoting you would not know about that domain/site to begin with... becuase no connection to my name here or any other forum relates to that site/domain/name.
So please stop sharing my personal information from on old host on this forum since I have not made that domain or site publicly available to you or this forum to begin with.
Thats sad employees from VSHosting share information from their client base on a public forum without permission.. considering that is the only place that domain/site was ever mentioned.
my own servers yes thats true , i do have my own... Never is mention of my own datacenter. As a matter of fact it is widely stated on multiple pages that the servers were housed at that time in Neutelligent in Tampa.
Originally posted by InSite weirdo - to be honest, I expected this review to be a lot harsher. You didnt mention the 4 days downtime you suffered, followed by a server move that has caused you endless problems.
I didn't mention these issues Insite though perhaps I should have.
Regarding the 4 days downtime, a credit was offered, accepted and for me was a satisfactory outcome to that issue dealt with efficiently and with minimum fuss by the management which is another thing in VSHostings favour.
The endless problems, well who knows where the fault lies for that, I have made very clear in numberous posts that I do not trust the datacenter in which that server resides, first because of location, more recently because of the hardware problems which have been well documented in the VSH forums.
I don't know who is to blame for them, it could be the DC, it could be VSH, it could be a mixture of the two, I am not in a position to lay blame and it is unfortunate that VSH have borne the brunt of my frustration if when it all pans out to be entirely the fault of the datacenter, thus I made no reference to those issues.
In some ways I admire VSH loyalty to the DC, in other ways I despise it.
I admire it because it shows determination to work out the problems that are currently in evidence. I despise it because I personally feel that should have been the attitude towards the previous datacenter after the issues there.
There are both good and bad points but for me to speculate and lay blame at somebodies door without the complete facts would not be fair on either the datacenter or VSH.
I hope this clears up why I left this out of my review