Web Hosting Talk : Other Forums : Web Hosting Lounge : Unhappy with unhappy business

[WCHost]

Well...
upgrade RH to Fedora with YUM
and recompile Kernel

Reboot..BOO BOO............cannot mount harddisk...........

Now...so we start all overagan with backup harddisk...and other stuff...
well end of this now....................

Now downtime is horrible...nearly 1 day now...
What should I do to cheer the customers up..coz my business has a lot of bad rumours of being down all the time.

One said.....give 10% discount on the next year purchase.
One said..... give more webspace and mysql
One said..... don't do anything...coz we did a lot of stuff already


So what you think?

[KIA-Joe]

Give them a free month added onto their billing cycle.

[TheDoctor]

The most important thing to give clients is Information. most people will understand if they are told what's going on , it's when webhost don't tell the clients or worse still they lie.

Doc

[akashik]

Originally posted by WCHost
What should I do to cheer the customers up..

Promise you'll test major upgrades on a non-production server first in the future.

[Aussie Bob]

Originally posted by TheDoctor
The most important thing to give clients is Information. most people will understand if they are told what's going on , it's when webhost don't tell the clients or worse still they lie.

Every host should have that posted on their wall, in HUGE BOLD PRINT!

[WCHost]

Now the techy says..

- IDE Channel or IDE cables problem

aiii....headache headache!
stupid Magic Pro!!

[eddy2099]

Yup, prior to any updates (minor or major) give your customers a lot of advance notice so they know what is happening. Keep them inform at every step of the way if it steer beyond the planned down time.

Like the rest said, test test test before putting it on a production server. Isn't going to Fedora a step backwards ? As far as I understand, Fedora will EOL every 3 to 4 months making it a perpetual beta version. Not something I would ever consider for a production server and much less with real paying customers on it.

It is not your customers' fault that you are facing this issue. You were the one who brought it on them. Anything from a month to three months off would be in order. Depending on how long it takes.

[IHSL]

Originally posted by akashik
Promise you'll test major upgrades on a non-production server first in the future.

Indeed.

That's rule number one of major upgrades.

Simon

[WCHost]

Yes...those tests are being done for serveral time..
now is the seeking problem on it with the old harddrives.


Now want to mount the old harddisk but it gives seeking problem

[WCHost]

Well Well Well.......server is back up on the old server with the old kernel...

Miracle...