I think the problem most people would have, eventhough you will wait 10 more minutes next time, is just because your server is down doesn't necessarily mean all of managed's server are down.
Imagine how saturated this board would be if everytime a managed.com, or EV1, or SererMatrix customer servers was down they fired off an email stating that "<INSERT NAME HERE> is down?!?!". There would be thousands a day.
I'm just saying next time try the ping, http, ftp, and do a traceroute. In most cases the only thing is down would be your server. If your traceroute comes back with major lag up the pipe, then its probably the network.. Its just a little advise for the future. I'm not jumping on you or anything, it'll help you in the future