Web Hosting Talk : Advertising Forums : Community Reviews : Other Reviews : What do you consider reasonable response time?

[uneedawebsit]

We're reviewing our support response time policies and want to get some feedback on what most people expect. We'd like to know what you consider to be a reasonable response time to a tech support question by email or ticket.

Thanks in advance for your feedback. It will help us provide better service to our customers.

[blockcipher]

If its a basic request I can wait a couple hours. If its an important system down type support issue I would hope for a quicker reply.

[Vortex-Steve]

Under 15 minutes for emergencies, under 8 hours for e-mails sent out of hours (at night for example) and under 4 hours for a general day time e-mail.

If support is given as 24/7 I expect under 1 hour at any time.