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  1. #1
    Join Date
    Feb 2003
    Posts
    71

    Small problem with burst.net

    I am having some clients complain that they cannot access any of my ips...

    and here are their traceroutes

    1 28 ms 23 ms 23 ms 24.69.116.1
    2 29 ms 29 ms 29 ms rd2cv-ge4-2.gv.shawcable.net [64.59.161.3]
    3 33 ms 29 ms 29 ms rc2wt-atm7-0-1.wa.shawcable.net [66.163.77.41]
    4 47 ms 49 ms 47 ms rc1sj-pos1-0.cl.shawcable.net [66.163.76.46]
    5 51 ms 179 ms 37 ms rc2sj-pos0-0.cl.shawcable.net [66.163.67.10]
    6 47 ms 47 ms 48 ms rx0sj-cogent.cl.shawcable.net [66.163.67.14]
    7 49 ms 48 ms 47 ms p6-1.core01.sjc01.atlas.cogentco.com [154.54.2.2
    25]
    8 65 ms 47 ms 50 ms p4-0.core01.sfo01.atlas.cogentco.com [66.28.4.93
    ]
    9 118 ms 123 ms 116 ms p14-0.core01.ord01.atlas.cogentco.com [66.28.4.1
    86]
    10 117 ms 126 ms 113 ms p15-0.core02.ord01.atlas.cogentco.com [66.28.4.6
    2]
    11 113 ms 113 ms 113 ms p6-0.core02.jfk02.atlas.cogentco.com [66.28.4.85
    ]
    12 112 ms 113 ms 114 ms p14-0.core01.phl01.atlas.cogentco.com [66.28.4.2
    ]
    13 112 ms 112 ms 113 ms g8.ba21.b003003-1.phl01.atlas.cogentco.com [38.1
    12.34.142]
    14 * * * Request timed out.
    15 118 ms 120 ms 119 ms ge-7-0-ctsi.rtr0.scra1.HOSTNOC.net [66.197.191.4
    5]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * *


    C:\Documents and Settings\the dude>tracert 66.197.141.53

    Tracing route to 66.197.141.53 over a maximum of 30 hops

    1 9 ms 10 ms 18 ms 10.8.228.1
    2 12 ms 10 ms 8 ms 12-220-4-81.client.insightBB.com [12.220.4.81]
    3 32 ms 9 ms 9 ms 12-220-1-34.client.insightBB.com [12.220.1.34]
    4 51 ms 13 ms 25 ms 12-220-0-10.client.insightBB.com [12.220.0.10]
    5 15 ms 32 ms 14 ms tbr2-p011801.cgcil.ip.att.net [12.123.6.62]
    6 14 ms 14 ms 13 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
    7 15 ms 20 ms 14 ms att-gw.chi.verio.net [192.205.32.194]
    8 15 ms 33 ms 16 ms p16-1-0-0.r01.chcgil06.us.bb.verio.net [129.250.
    5.77]
    9 35 ms 34 ms 33 ms p16-1-1-2.r20.nycmny01.us.bb.verio.net [129.250.
    2.123]
    10 41 ms 41 ms 42 ms p64-0-0-0.r21.nycmny01.us.bb.verio.net [129.250.
    2.33]
    11 52 ms 41 ms 35 ms p16-4-0-0.r01.nwrknj01.us.bb.verio.net [129.250.
    5.12]
    12 38 ms 36 ms 36 ms p4-0-1.a03.phlapa01.us.ra.verio.net [129.250.16.
    121]
    13 59 ms 44 ms 61 ms fa-2-0.a03.phlapa04.us.ra.verio.net [129.250.116
    .199]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 *

  2. #2
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Contact Burstnet regarding the small problem, WHT is not their support forum

    You can post on their forum, email, submit ticket, or call...

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