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  #1  
Old 02-12-2004, 03:27 PM
woolly woolly is offline
Junior Guru Wannabe
 
Join Date: Feb 2003
Posts: 71

Small problem with burst.net


I am having some clients complain that they cannot access any of my ips...

and here are their traceroutes

1 28 ms 23 ms 23 ms 24.69.116.1
2 29 ms 29 ms 29 ms rd2cv-ge4-2.gv.shawcable.net [64.59.161.3]
3 33 ms 29 ms 29 ms rc2wt-atm7-0-1.wa.shawcable.net [66.163.77.41]
4 47 ms 49 ms 47 ms rc1sj-pos1-0.cl.shawcable.net [66.163.76.46]
5 51 ms 179 ms 37 ms rc2sj-pos0-0.cl.shawcable.net [66.163.67.10]
6 47 ms 47 ms 48 ms rx0sj-cogent.cl.shawcable.net [66.163.67.14]
7 49 ms 48 ms 47 ms p6-1.core01.sjc01.atlas.cogentco.com [154.54.2.2
25]
8 65 ms 47 ms 50 ms p4-0.core01.sfo01.atlas.cogentco.com [66.28.4.93
]
9 118 ms 123 ms 116 ms p14-0.core01.ord01.atlas.cogentco.com [66.28.4.1
86]
10 117 ms 126 ms 113 ms p15-0.core02.ord01.atlas.cogentco.com [66.28.4.6
2]
11 113 ms 113 ms 113 ms p6-0.core02.jfk02.atlas.cogentco.com [66.28.4.85
]
12 112 ms 113 ms 114 ms p14-0.core01.phl01.atlas.cogentco.com [66.28.4.2
]
13 112 ms 112 ms 113 ms g8.ba21.b003003-1.phl01.atlas.cogentco.com [38.1
12.34.142]
14 * * * Request timed out.
15 118 ms 120 ms 119 ms ge-7-0-ctsi.rtr0.scra1.HOSTNOC.net [66.197.191.4
5]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * *


C:\Documents and Settings\the dude>tracert 66.197.141.53

Tracing route to 66.197.141.53 over a maximum of 30 hops

1 9 ms 10 ms 18 ms 10.8.228.1
2 12 ms 10 ms 8 ms 12-220-4-81.client.insightBB.com [12.220.4.81]
3 32 ms 9 ms 9 ms 12-220-1-34.client.insightBB.com [12.220.1.34]
4 51 ms 13 ms 25 ms 12-220-0-10.client.insightBB.com [12.220.0.10]
5 15 ms 32 ms 14 ms tbr2-p011801.cgcil.ip.att.net [12.123.6.62]
6 14 ms 14 ms 13 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
7 15 ms 20 ms 14 ms att-gw.chi.verio.net [192.205.32.194]
8 15 ms 33 ms 16 ms p16-1-0-0.r01.chcgil06.us.bb.verio.net [129.250.
5.77]
9 35 ms 34 ms 33 ms p16-1-1-2.r20.nycmny01.us.bb.verio.net [129.250.
2.123]
10 41 ms 41 ms 42 ms p64-0-0-0.r21.nycmny01.us.bb.verio.net [129.250.
2.33]
11 52 ms 41 ms 35 ms p16-4-0-0.r01.nwrknj01.us.bb.verio.net [129.250.
5.12]
12 38 ms 36 ms 36 ms p4-0-1.a03.phlapa01.us.ra.verio.net [129.250.16.
121]
13 59 ms 44 ms 61 ms fa-2-0.a03.phlapa04.us.ra.verio.net [129.250.116
.199]
14 * * * Request timed out.
15 * * * Request timed out.
16 *

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  #2  
Old 02-12-2004, 06:21 PM
Cirtex Cirtex is offline
WebHostingTalk Lover
 
Join Date: Mar 2003
Location: New York City
Posts: 7,392
Contact Burstnet regarding the small problem, WHT is not their support forum

You can post on their forum, email, submit ticket, or call...

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