02-11-2004, 10:55 AM
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Newbie
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Join Date: Apr 2003
Location: CT USA
Posts: 8
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Extremely dis-satisfied with 1and1.com
We bought a dedicated server from 1and1 2 days ago. I was advertised with 100 license Plesk. We come to find out now that their Plesk licenses have been expired and that there is no ETA on the fix. Nice way to do business, sure they will take your money...but don't expect them to deliver, nor get back to you about the problem.
Any Suggestions?
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02-11-2004, 11:04 AM
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Web Hosting Master
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Join Date: Nov 2001
Posts: 5,383
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Pay more and get someone that cares for your business?
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02-11-2004, 11:30 AM
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Aspiring Evangelist
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Join Date: Aug 2002
Location: USA
Posts: 373
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Quote:
Originally posted by MN-Robert
Pay more and get someone that cares for your business?
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 exactly
__________________
Jamie
RadicalV.com High Velocity Hosting Services - Since 1999
Hsphere Linux & Windows Hosting ~ Automated Reseller Plans ~ EasyApp Collection
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02-11-2004, 12:05 PM
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Community Guide
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Join Date: Apr 2003
Location: Atlanta, Jawja
Posts: 2,903
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I hate to be another person that chimes in with "You get what you pay for" or "We told you so", so I won't. Have you tried contacting them and escalating a ticket?
__________________
Douglas Hazard - Blog: DLHazard.com | @BearlyDoug on Twitter
FortressITX.com Infrastructure Operations Analyst
(Dang it! I got roped back in!  )
GridironHistory.com - Your ONE source for Collegiate Football History!
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02-11-2004, 12:29 PM
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Build It Better!
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Join Date: Dec 2002
Posts: 5,418
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I'm sure one of their employees will post here telling you that you've made some sort of mistake and it couldn't possibly be a problem caused by 1&1 
If your site is down, it may be time to consider your choice of where you are being hosted at...
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02-11-2004, 04:44 PM
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Web Hosting Master
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Join Date: Oct 2003
Posts: 566
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Re: Extremely dis-satisfied with 1and1.com
Quote:
Originally posted by dmerton
Any Suggestions?
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Give them a call.
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02-11-2004, 05:15 PM
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Aspiring Evangelist
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Join Date: Oct 2002
Posts: 353
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Don't be silly.
1and1 are perfect and have less than 1% churn rate.
Oooh lookie a flying pig !
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02-11-2004, 05:57 PM
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Web Hosting Master
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Join Date: Jul 2002
Posts: 594
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When others started to warned USA hosts that the "Attila the Hun " of web hosting was coming for your USA customers I thought it was bunk,and now that they have arrived they are more like goofy from mickey mouse fame
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02-11-2004, 07:30 PM
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Retired Moderator
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Join Date: Oct 2002
Location: EU - east side
Posts: 21,920
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Quote:
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Oooh lookie a flying pig !
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Take care with that my_forum_id, some people will believe what you're saying... 
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02-11-2004, 07:33 PM
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ex-Aussie
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Join Date: Aug 2000
Location: Tacoma, Washington
Posts: 9,576
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Quote:
Originally posted by grace5
and now that they have arrived they are more like goofy from mickey mouse fame
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Not one to throw mud myself, but I have to agree 1&1 do seem to be starting out here on the wrong foot.
__________________
Former Webhost... now, just a guy.
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02-11-2004, 07:40 PM
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Got Milk?
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Join Date: Aug 2000
Posts: 608
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All the plesk licenses were taken up by all the free accounts they gave away
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02-11-2004, 07:50 PM
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Web Hosting Evangelist
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Join Date: Dec 2002
Location: Toronto, Canada
Posts: 522
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Quote:
Originally posted by MilkMan
All the plesk licenses were taken up by all the free accounts they gave away
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I can't say for sure, but don't they have their own system for server management for the free accounts? At least my free account comes with their own system - although if it's actually their own or a nice interface on top of something else, I can't say.
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02-11-2004, 08:54 PM
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Web Hosting Master
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Join Date: Sep 2002
Posts: 706
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Quote:
Originally posted by mno
I can't say for sure, but don't they have their own system for server management for the free accounts? At least my free account comes with their own system - although if it's actually their own or a nice interface on top of something else, I can't say.
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The dedicated ones are supposed to come with Plesk 7.
__________________
vpsOne | one server. infinite possibilities.
99.9% Uptime | SolusVM | cPanel/PLESK | 24x7 Support
http://www.vpsone.net/
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02-11-2004, 10:36 PM
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Web Hosting Master
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Join Date: Aug 2003
Location: Twin Cities Area
Posts: 5,651
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Quote:
Originally posted by TRN Douglas
I hate to be another person that chimes in with "You get what you pay for" or "We told you so", so I won't. Have you tried contacting them and escalating a ticket?
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i have a better suggestion
have you tried calling your bank and charging it back and finding a host who knows how to deal with clients?
__________________
if you haven't considered chapter 7 bankruptcy, maybe you should.
eliminate your debt, keep the property you want, most people qualify.
contrary to popular belief - no attorney is necessary!
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02-12-2004, 01:54 AM
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Aspiring Evangelist
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Join Date: Dec 2003
Posts: 417
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indeed my 1and1 free account also seems to use their own CP system rather than plesk.
the first thing i would do is call them up before attempting a chargeback.
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