Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Why so many have a bad attitude towards hosting companies?

[colorteck]

Granite there are allot of fly by night hosting companies out there. And allot of them are run by kids who are trying to make some extra money. But one thing I do not understand before you give them your money. Do you check them out and see how long they have been in business?
Do you check the BBB to see if there is a record of complaints?
Do you do a whois to see when the domain was purchased?
Do not pay by the year no matter how good the deal is....


There are plenty of more questions and things you should do to protect your self. Don't always look for the cheapest. Look for quality and support.

Ask allot of questions up front, if the host can't give you the answers then you better move on to the next one.

There are allot of great hosting companies out there that are not a huge company. usually if you find a mom & pop hosting company you get better results because there usually proud of what they do and enjoy helping clients out.

There are allot of great large hosting companies also that give great support and go above and beyond there duties.


Just do your research first and do not pay by the year until you are satisfied with the service.


On another note there are some hosting companies that are run by kids. This does not mean they are a bad host. There are some that do care about there clients. But I would definitely make sure before clicking the submit button.


I come here all the time and see countless posts that are talking bad about hosting companies. Do your research and most likely you wont end up here posting about how so and so company is terrible.


Hosting should be enjoyable not stressful.

Good luck and give us hosting companies that do things right a good name again.

Its like everyone thinks a house painter is an alcoholic. So most people view this as true when actually most painters do not drink....

Same goes for web hosting....

[Martie]

I think most pre-clients just dont do the proper research.
When they dont its just another bad mark on the industry when they come back here (or elsewhere) with their horror story.
For the good hosts, this just makes things a bit more diffucult because clients run out of trust (I dont blame them)
Pre-clients have to start taking responsibility though on WHO they choose.

[Tom O'Connor]

A good post and some nice points, people certainly should to their research in their search for a host.

That's one of the great things about webhostingtalk one can tell a lot about a host here.

Overall a great post, safe shopping all.

[jackiecc]

i know i tend to do a lot of researching before I give my money to a host. Usually I can find tons of reccommendations from people saying how great they are (both on here or just doing a search on google about the host), but it's always about a month after I purchase a plan that they start experiencing downtime and such.

Over the past 3 years, I'd say that I've tried out at least ten hosts and three of them have stolen my money (either by not honoring the 30-day money back guarentee or buy continuing to charge my account after I had canceled my account) and only 2 of them I would recommend.

[sightz]

Originally posted by sandee29
Why so many have a bad attitude towards hosting companies?

One Word:

kid-eee-hosts

Many people have been burned because they didn't know they were dealing with a high-school kid when they bought hosting.

[Xoopiter-Jeff]

Yes I have had that experience but not all highschool kids are out to rip people off you know. Some really want to start a business that is going to take off.

Jeff

[sightz]

Originally posted by SmokinDesign
...not all highschool kids are out to rip people off you know. Some really want to start a business that is going to take off.

I totally agree. But when the sh** hits the fan, highschoolers are usually the ones that don't make good on promises, walk away from hosting clients, refuse refunds and generally exercise bad business judgement.

It is simply a matter of experience and it is unfortunate that hosting clients don't really know who they are dealing with sometimes.

[Martie]

Originally posted by jackiecc
i know i tend to do a lot of researching before I give my money to a host. Usually I can find tons of reccommendations from people saying how great they are (both on here or just doing a search on google about the host), but it's always about a month after I purchase a plan that they start experiencing downtime and such.

Over the past 3 years, I'd say that I've tried out at least ten hosts and three of them have stolen my money (either by not honoring the 30-day money back guarentee or buy continuing to charge my account after I had canceled my account) and only 2 of them I would recommend.

Thats a horrible host record
Im curious if you were able to find out how long they had been in business, etc.

[Tom O'Connor]

Theres only so much high school kids can do when things go wrong.

If a business needs their site to be up 24 hours a day 365 days a year their site is critical to their business, they want to deal with a real business that has trained staff who know what they are doing and who are online around the clock if thats what the host is offering.

What happens if the high school kid resells a few dedicated servers as so many do, and the customers place a few charge backs and there is no a few hundread euro of a bill left to the poor high school kid.

To be honest it really depends on the sort of solution the person is seeking, if its to host their mp3's I am sure some high school kid will offer them a heap of space.

But if its a real business that has people working for them who need to put food on the table and have share holders to answer to they need a serious solution.

The same for resellers, you are putting your name and company on the line your provider is very important always do your research.

[Bling Bling]

Why all the negativity towards "kids" ? Im not going to lie back in 1999 when i got into the the hosting business i was a high school kid and yea i was looking to make a extra buck but i was not out to scam people. A few months ago when i decided to go out of business i refunded everyone that was owed there money back. Not every teenager is out to scam people. You people should look at yourselfs and grow up a bit. IMO the way some hosts represent themselfs here it makes them look like a kiddie host,i mean if you read half of there posts there always acting like a kid when fighting with other hosting "companys".

[sightz]

Originally posted by Bling Bling
You people should look at yourselfs and grow up a bit.

Grown ups don't tell people to "grow up", and it's "yourselves" not "yourselfs"

And that, folks, is exactly what I am talking about. Thanks BlingBling.

[IHSL]

Originally posted by Martie
I think most pre-clients just dont do the proper research.
When they dont its just another bad mark on the industry when they come back here (or elsewhere) with their horror story.
For the good hosts, this just makes things a bit more diffucult because clients run out of trust (I dont blame them)
Pre-clients have to start taking responsibility though on WHO they choose.

A very good point.

With regards to Hosting "should be enjoyable", I agree, but actually think that Hosting should be "seen, not heard".

By that, I mean customers shouldn't even have to think about hosting after they've signed up, so it wouldn't even be an 'experience' per se.

Simon

[hemtah]

for new company they will need so new customer
so they need to have a point of start if evertbody
will go with OLD hosting companies the prices will
go UP and i think and the number of complains will
go UP as well.

Why so many people are not happy?
this is just because in this world ppl do not know how
to run business and do not care about the word "service"
but care about this $$$$$$...

client is your Business one "failure" can cause many "failures"
and maybe the end of your business.

that's it.
have a good time

[Tom O'Connor]

Originally posted by hemtah
for new company they will need so new customer
so they need to have a point of start if evertbody
will go with OLD hosting companies the prices will
go UP and i think and the number of complains will
go UP as well.

Why so many people are not happy?
this is just because in this world ppl do not know how
to run business and do not care about the word "service"
but care about this $$$$$$...

client is your Business one "failure" can cause many "failures"
and maybe the end of your business.

that's it.
have a good time

Some good points.

[colorteck]

I think the kiddie hosts are responsible for allot of bad attitudes against hosting. There are very few hosts under the age of 18 that are responsible enough to actually face a problem if it should arise.

Personally I think getting to any business at a young age is not a good idea. Today's kids seem to not be responsible enough and rely on their parents too much.

The days I grew up you did not have a choice but to be responsible. My mother had a bad accident and I was forced into working at a young age to help support the family. I learned fast. I drive bye High schools today and see kids driving $25,000 cars.

Man my first car was $100 and I paid for it myself Now you know where the entire web hosting money is going

Not all kids are like the above mentioned comment. But there sure are a lot of irresponsible kids running hosting business's that have no business even being online at all.