Recently we were made aware that someone registered the AOL Instant Messenger name vBulletinJason. This person is NOT a member of the vBulletin Staff.
Generally you will never be contacted by a member of the vBulletin Staff via instant meassaging programs. In my 4 years here I have done it twice, both times I explained the situation to them and directed them to please verify my identity by sending an email to the support system at email@example.com
If someone attempts to contact you via any instant messaging program, the likelihood is that they are trying to scam you. If you receive such a contact, please report it immediately to firstname.lastname@example.org
along with the username and program. If the person is a staff member, they will reply to the ticket you generate.
Regarding used licenses, we have a Buyer Beware policy on this. If someone scams you, we do not feel it is our responsibility to make good on the license.
There are steps you can take to protect yourself from being scammed, though.
First, find out their customer number and the license number they are selling.
Second, send this information to email@example.com
. We will look up the license and give you details as to the type of license and the expiry date of the license or members area access and also tell you whether the license is eligible for transfer under our license transfer policy. You will be able to verify that this information is coming from a representitive of vBulletin because it is viewable online in the Support Ticket System. I encourage you to follow up by going to the ticket system to make sure that the ticket is available online and that it's not some person faking the email headers.
Please remember that you will NEVER get an email from the personal account of a vBulletin Representive verifying the authenticity of a license.
Here is our license transfer policy:
The new policy states:
Jelsoft may, in its discretion, allow you to transfer your license to another party, providing the license:
- has not already been transferred in the previous 12 months; and
- was purchased more than 3 months in the past.
You need to be aware, though, that the person may charge back the license to their credit up to 6 months after the purchase. If they do this, again you are stuck with an invalid license.