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  1. #1

    can't access my sites what to do???

    it's been 2 days and i'm really worried because i'm using the site as hosting pictures for ebay and now all i see are red x, some of listing will end with no bids.....
    i also can't get to the hostings site so i don't know whats going on, last week or so they email me about their CP upgrade and since saturday 3 of my sites are down

    i post this in host down section and some said they can load the site no problem

    can my internet connection have problems?

    TIA
    Last edited by tity0505; 02-01-2004 at 11:58 PM.

  2. #2
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Possibly. Have you tried contacting your host? Try emailing them from hotmail or similar if you can't directly access their site from your ISP. Looks like the applicable email address is accounts@addvaluehost.com.

    -David
    Ion Web Services/TronicTech
    http://www.ion-web.com or Unsupported webhosting?!?
    Shared hosting, Reseller accounts, Dedicated Servers, and More
    Proudly hosting since 2002

  3. #3
    Reply to the email or contact your host.

    I believe thedavid provided an email address.

    Have other people reported not being able to view your files? Were they working previously?

  4. #4
    i already did before posting this thread, they said they already explained in their forum which i can not see....

  5. #5
    Continue the dialogue in their email. Provide them with a trace route.

    If you're using XP:

    Start -> Run -> Type in "CMD"

    At the command prompt, type in "tracert" followed by your website, if you can't reach it.

    After that's done, right click, mark, and highlight and then right click again. It'll be in your clipboard.

    Provide that to your hosting company and, well, best of luck.

  6. #6
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    I looked in their forums and didn't see anything of note...

    So here's what you do.. Go to http://www.megaproxy.com/ and enter http://forums.addvaluehost.com/ in there. That'll drop you in from their internet connection, and you can look at whatever they've pointed you to.

    -David
    Ion Web Services/TronicTech
    http://www.ion-web.com or Unsupported webhosting?!?
    Shared hosting, Reseller accounts, Dedicated Servers, and More
    Proudly hosting since 2002

  7. #7
    thanks again for you help guys
    the problem is my cable internet connection....when using a earthlink dialup it loads fine
    now i have figure why i access from cable internet

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