About off-network status page, my browser only showed network not available page. Maybe because I use opera browser.
I needed support when your site was off network. It wasn't urgent since my site was up as usual, but I was curious because this has not happened before with Insiderhosting. That is the reason I asked here.
What you can do is to send email notifications to clients next time your website are offline, since not everyone check your forums regularly.
This is not a complain, I can HIGHLY recommend your service and support.