Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : Has 2Checkout ever terminated peoples accounts?

[universal2001]

Hi.

Has 2Checkout ever closed an account? If so what was the reason?


Will 2Checkout ever shutdown a account due to excessive chargebacks due to fraudulent signups?

What is the chargeback % before 2Checkout will cancel your account?

[nybble]

I'm not sure how to put this... I'm one way they made my account un-useable

I bought it from a guy here on WHT who had something 1000+ posts, I figured it would be ok?
Got the account, 2checkout said it was ok to sell accounts... ok, I bought the account, now, I used it to accept payments, and 3/3 times that 2checkout tried to deposit money into my account it never got there (Funny?) They said it kept coming back to them cause I gave them wrong numbers.. ok, so 1 1/2 months in my account is hijacked, someone got into my account and changed my details... I called 2checkout they froze the account for 3 weeks, I was told I was going to be given a new account and my funds transferred over, its been 5 weeks(?) now and none of this has happened, 2checkout has stolen my money and not given it to me...
Also, they gave the account back to the origonal account holder(After he sold it?) I think he sold it anyway, from what I am being told he never sold it, so he got the account back, 2checkout let him VIEW all MY clients details, exposing my clients details to him! (or her?)
Currently I am seeking legal advice about this matter, there may be a class action lawsuit about this due to the fact that 2checkout just exposed all my customers details, my clients are very mad about this!

Ok, so from there one of my clients wrote 2checkout an email saying he wanted his money and may be looking into some legal stuff.... and that he will do a chargeback, funny.. ok, now 2checkout listens and credits his credit card! I don't know why they didn't listen to me in the first place
I have also been told that 2checkout will not honor a "bought" 2checkout account, so anyone who has bought an account get rid of it cause they wont help you if something goes wrong (unless they lied to me)
They have said that they have no way to tell if the seller really did sell the account (Then why do they allow you to sell an account in the first place?)

So as it stands 2checkout has taken my account away, given it to some other guy, clients details and all and will not speak to me.

If you are going to reply and say "You can not take legal action cause you agreed to hold 2checkout harmless..."
In there contract I believe it says something like that, but I was told by their staff that I did not agree to any contract/TOS so I guess I do not need to hold them harmless, I'm sure TomD is going to come up with a smart answer here about how what I am saying is a lie or wrong, he can.. I don't care

So far 2checkout has not given me a dime of any of my transactions, only credited one of my clients cards after he threatened legal action, I am not to happy with how 2checkout looked after this matter at all, first off if they say you can sell an account in there TOS and then when you do sell an account they don't honor it? Ither way if he did or did not sell the account and I got scammed I am still very dissipointed with how 2checkout handled this matter.

I have since switched to a new company of which I can not same since there is some rule aganst posting an ad for a company you are working with? well, my last post like that got removed so I am not going to risk it we can talk off-wht if you would like more details

[eddy2099]

Sorry to hear that. The one who sold you the 2checkout account might not have been honest about it and thus got you into deep trouble. I guess he was just trying to scam you. 2checkout probably side with the original account holder because it was afterall his account and during the validation, it was his credit card account which got validation.

It is for this reason I really got weary about buying a used account. Rather pay a few dollars more and get it direct from the source, at least there is no history to the account.

[nybble]

Yes... I know it could have been a scam, but I am still not happy with how 2checkout looked after it.

For example, they say you you can buy/sell an account, but now they tell me that if you have a bought account they will not honor it.

They told me I would be given a new, free account without even looking much into it, after which they told me I would not be given a new account.

They told me to take my business elsewhere and then at the same time told me I am welcome to BUY a new account.

They showed my clients information to ANOTHER COMPANY.

They lead me around and around and at one point a rep on the phone started TELLING ME what I WAS TOLD by other people, telling me "Yes you were, you were told to contact... you were told many times"
When I was only told once.

The saying "Drop the zero get a hero" worked for me, I dropped the zero and got myself a hero

Also, 2checkout did not give me any of the money paid to the account while I was useing it, instead they gave it to the person who the account was `given back` to.
-- edit --
They did return a bit of money to a clients card after he sent them an email saying he will do a chargeback (Giving 2checkout a bad rep with visa since you can only have so many chargebacks) and seek legal action
-- end edit --

The person who I bought it from has 600+ posts on this board not 1000, my bad.
His email was/is also something@hosthideout.com so I figured he was legit, I think it was anyway?

And from the people I've talked to said the account was sold, I think the owner (Who I was told just `left` and let his staff cover bills) just came back and decided he would take over again.

From this point in time 2checkout has not given me a dime of my money and will not talk to me/help with this.

[eddy2099]

Well actually, 2checkout never stated that you could sell the account to a 3rd party since they worded it as :-

http://www.2checkout.com/faqs.htm#38
Can I transfer my 2Checkout account to a different company name or website after signing up?
Yes, you can change this information in the admin area at no cost.

Selling an account would involved changing the company name and website but it is not the same. This probably take care of situation when you decide to change your website address or change your company name but probably still retaining the ownership of the original holder. Probably that's why 2checkout reverted the account to the original owner.

By the way, during the sale was there a signed contract between the both of you (hopefully notarized) which certify the transfer of the account and to indemnify you from any claims for transaction prior to the transfer and so on ?

[nybble]

It is your responsibility to remove any prior usernames & passwords. Should you not have details updated, and payments go to the wrong bank account, it is your responsibility. The sale of 2CO accounts was initially allowed when attached to the sale of a business (ie a Web Host with current recurring billings, selling to another Host). Over time, we allowed for the sale of "dormant" accounts, even though that was not the initial intent.

Source: TomD, 2checkout

[universal2001]

OK but have they ever terminated an account due to excessive chargebacks from fradulent accounts. What chargeback % do they terminate your account at?

[cdgcommerce]

I know for a fact that 2CO has terminated accounts based upon chargebacks... according to what I've been told.

However, I do not know their specific criteria or %, etc. for this.

[nybble]

If you give over %5 refunds they will ask you to fill out a risk form, in my case after more than %5 refunds (from the provious owner) made them label me as "High risk!"

If we recv' any buyer complaints or excessive fraud orders, the account will be terminated.

key word there is ANY, if one customer doesn't like you or there is some problem you are gone, in my case anyway

Don't get a 2co account if you ever have to refund more than %5 your orders or get a few fraud orders daily, when I talk to them on the phone they say there is a limit because they can only have so many.

Also 2co called almost every order I processed "High risk!"

[TomD]

The perspectives are always different, dependant on ones position.

I have posted in this forum on numerous occasions, cautioning people about purchasing a 2CO account 'second hand'. it is unfortunate that those looking for accounts refused to heed my warnings, but people make their own choices.

this issue has been discussed in another thread....but, quickly, here goes.

Matt doesn't have standing with 2CO. the fact that the original owner (who matt admits in another thread was not the one he even bought the account from) logged into the account to change details is not a breech from our perspective. He is the account owner as referenced by the application and setup of the account.

most of the rest of matt's complaints are lipservice. When the account details change, the account required verification. verification of contact details, verification that orders are being received. We requested the Risk documentation. We called on orders. The customers deserve that protection, 2CO deserves that protection.

High risk notifications are simply orders that fail one of the fraud matches. Those orders are then checked manually. It may be a simple case of an AOL IP address not returning the same state as the state where the CC was issued...or it could be more.

I think from careful reading of matts claims in the first post, to the contradictions posted later, the story is pretty clear. Further information can be gathered by reading the following thread, where this was previously discussed:
http://www.webhostingtalk.com/showth...hreadid=223377

[Andrew]

Tom, if people purchasing 2co accounts from a 3rd party is a problem to anyone, YOU have the power to disallow it. Why don't you?

[eddy2099]

I guess the thing is that changing company's name and website address is permitted when it comes to 2Checkout and at times it is difficult to determine at the offset if the change involves a 3rd party or just with the original account. By disallow the change to prevent transfer of account to a 3rd party probably would also prevent a legitimate change of name. It is a Catch-22 situation. In the end, it is really the buyer's responsibility.

[nybble]

Yeah yeah, i know I guess I bought a bad account....

From the emails I have sent/received it stands as this

The owner was in business with a partner, at some point he told his partner to take the company for some reason, this is true going by both of them, then, he did, he toke the company... as told

He sold the 2checkout account to his friend cause he did not needs it, and then it came to me...

Now the owner is taking it back cause he says it was not the company's account, even though it had the company name, that it was still his account cause he paid for it with his paypal account.

And that it was paid for with his money, not company money and that the fact that the company name on the account was that of the company has nothing to do with it.

So, from what I can see.... (whats going on to me) the owner just thought the account was his cause he paid for it with his paypal account, even tho he let the company go to his old partner, he thought he still owned the 2checkout account since he paid for it =\

I am not sure what to think, all I know is the new account holder has refunded my clients money (No thanks to 2checkout who didn't do a friggin thing!) and I now have my money and I am going to call it a day.

[nybble]

Edit --
As for my bad comments about 2checkout; I am still not very happy about how they looked after this, however I have reached a ground with the real account holder and all is well, it has been taken care of, I am not sure what I am going to do to the jerks who sold me a boosted account yet, but a chargeback is a start.
/edit --

Now that I know what has happened my opinion of 2CO has gotten better, but I think I am happy with pay-line.com for now
As for buying 2checkout accounts here on WHT; DON'T do it.

On another note I don't think 2checkout should allow you to just sell and buy accounts, to many problems

[pszhosting]

I have found PayPal to be very suitable for all my business needs. They have recently established a new system called Instant Payment Notifications which actually sends data of transactions from their site to yours and allows you to store information in your own databases which can be used for multiple reasons. This is just one of the great extras PayPal provides for its clients. They have a low fee for incoming payments, and that's all they add charges on, except for some things like sending you a check for money, however there are free options such as depositing the money directly to your bank account and/or credit card.