Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : Managed.com

[Andrej]

I'm getting some packet loss when pinging to my server as well as the FTP dropping out sometimes. I did a ping test on their website IP as well and it seems to be the same problem. Any word from MGS?

Here is ping result when pinging managed.com:


Ping statistics for 66.79.160.10:
Packets: Sent = 70, Received = 42, Lost = 28 (40% loss),
Approximate round trip times in milli-seconds:
Minimum = 105ms, Maximum = 352ms, Average = 127ms

[Aushosts]

Perhaps you should email them support@managed.com

[Andrej]

I already did but I doubt they'll look at it. Their support only seems to be online from like 9AM-5PM.

[Incognito]

Originally posted by Andrej
I already did but I doubt they'll look at it. Their support only seems to be online from like 9AM-5PM.

Then what do you expect us to do?

[Andrej]

Did I ask anyone of you to do anything?

I was simply letting people know, hopefully get a reply from MGS and maybe some confirmation from other Managed.com customers. Please read

[Incognito]

Originally posted by Andrej
Did I ask anyone of you to do anything?

I was simply letting people know, hopefully get a reply from MGS and maybe some confirmation from other Managed.com customers. Please read

One more person trying to get support here from managed.com instead of directly from them. It isn't an outage-it's just the same lousy connectivity everyone appears to be getting coupled with the lack of true 24/7/365 support. What you are describing seems to be the norm, not an unusual situation. Also, if you go to the main forums, you will see dozens of customers saying the same thing.

Sorry, but this just isn't the place anyone can help you. If you can't get help when you need it from managed.com, maybe you need to relook at things.

[NE-Andy]

It seems to me that only clusters of their servers are having problem. If you browse through hosts with prices suspiciously low and IP range within Managed.com network; you'll notice that some are running just fine while others are dead like sh*t.

Someone accidentally deleted my reseller account and I was in the progress of reloading the whole thing and then it just went poof on me... yet again. *Sigh* such a long day for a small MMORPG fansite....

[Mrdredd]

Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 66.79.178.180: bytes=32 time=90ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Reply from 66.79.178.180: bytes=32 time=90ms TTL=46
Request timed out.
Reply from 66.79.178.180: bytes=32 time=91ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

[IGobyTerry]

Pinging managed.com [66.79.160.10] with 32 bytes of data:

Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=83ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52
Reply from 66.79.160.10: bytes=32 time=82ms TTL=52
Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=86ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52
Reply from 66.79.160.10: bytes=32 time=93ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52
Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=86ms TTL=52
Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52
Reply from 66.79.160.10: bytes=32 time=86ms TTL=52
Reply from 66.79.160.10: bytes=32 time=83ms TTL=52
Reply from 66.79.160.10: bytes=32 time=83ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52
Reply from 66.79.160.10: bytes=32 time=85ms TTL=52
Reply from 66.79.160.10: bytes=32 time=84ms TTL=52

Ping statistics for 66.79.160.10:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 93ms, Average = 84ms

[Andrej]

Incognito, I DID NOT ASK FOR SUPPORT.

[demonmoo]

Do people want to post some traceroutes?
I seem to be takieng a completely different path the normal (layer42???)
1 10.0.0.4 (10.0.0.4) 0.355 ms 0.317 ms 0.286 ms
2 207.164.179.1 (207.164.179.1) 12.885 ms 8.383 ms 6.738 ms
3 if-3-0-T10.core.o.trytel.com (207.164.228.57) 7.169 ms 6.759 ms 6.731 ms
4 h209-71-218-109.gtconnect.net (209.71.218.109) 7.398 ms 7.470 ms 7.314 ms
5 h216-18-112-142.gtconnect.net (216.18.112.142) 7.641 ms 7.376 ms 7.644 ms
6 h216-18-72-137.gtcust.grouptelecom.net (216.18.72.137) 63.570 ms 33.786 ms 33.476 ms
7 POS6-0.WANB-TOROON.IP.GROUPTELECOM.NET (216.18.63.197) 46.039 ms 31.785 ms 31.745 ms
8 POS4-0.PEERA-CHCGIL.IP.GROUPTELECOM.NET (66.59.191.86) 50.245 ms 30.755 ms 31.247 ms
9 ge3-0.cr01.chc01.pccwbtn.net (206.223.119.48) 39.905 ms 31.068 ms 30.670 ms
10 pos3-0.cr02.sjo01.pccwbtn.net (63.218.6.66) 94.874 ms 95.604 ms 95.219 ms
11 63.218.7.6 (63.218.7.6) 196.493 ms 99.590 ms 97.976 ms
12 f3-0.core1.eqx.layer42.net (69.36.239.42) 98.570 ms 99.239 ms 98.082 ms
13 f2-0-1.core1.sjc.layer42.net (69.36.239.61) 87.574 ms 99.276 ms 99.642 ms
14 69.36.242.68 (69.36.242.68) 99.525 ms 100.074 ms 99.385 ms

[bimmer]

Incognito.

Don't be a dork, we're just reporting outages just as the forum topic says "Network Outages and Updates"

If you don't want to hear this stuff, maybe you should surf elsewhere.

[Andrej]

Tracing route to managed.com [66.79.160.10]
over a maximum of 30 hops:

1 72 ms * 48 ms mcr4.mtun.phub.net.cable.rogers.com [24.101.128.
1]
2 54 ms 43 ms 33 ms 66.185.92.129
3 * * * Request timed out.
4 * 29 ms 52 ms gw01.ajax.phub.net.cable.rogers.com [66.185.81.1
70]
5 17 ms 21 ms 20 ms gw02.bloor.phub.net.cable.rogers.com [66.185.80.
134]
6 39 ms 38 ms 42 ms gw02.chi.phub.net.cable.rogers.com [66.185.81.1]

7 117 ms 41 ms 35 ms ge3-1.cr01.chc01.pccwbtn.net [63.218.5.5]
8 101 ms 112 ms 114 ms pos3-0.cr02.sjo01.pccwbtn.net [63.218.6.66]
9 90 ms 95 ms 110 ms 63.218.7.6
10 90 ms 106 ms 123 ms f3-0.core1.eqx.layer42.net [69.36.239.42]
11 108 ms 101 ms 115 ms f2-0-1.core1.sjc.layer42.net [69.36.239.61]
12 135 ms * 147 ms 69.36.242.68
13 * 187 ms 116 ms www.managed.com [66.79.160.10]

Trace complete.

[ExtremeIS]

Did I ask anyone of you to do anything?

I was simply letting people know, hopefully get a reply from MGS and maybe some confirmation from other Managed.com customers. Please read

Originally posted by Andrej
Incognito, I DID NOT ASK FOR SUPPORT.

Looks to me like you are using WHT to get a hold of the representative from Managed.com who frequents these forums. In my opinion that's looking for support.

Just my 2 cents.

[Andrej]

That was not my intention.

My intention was to simply outline this and get some confirmation from other Managed.com customers. If MGS does reply, good.

Their phones are down and their helpdesk is down, no way to contact them