Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : PaySystems

[page-zone]

Just curious if ANYONE has ever received a response from filling out a support ticket at PaySystems. I've put in about four over the past couple years and never received anything besides one autoresponse.

[Bright-Byte]

Hi Jim,
Yes we have, but it's quicker to use live support and belive me, man have we had to use their support.

[2Grumpy]

Yep I've used the tickets a time or two and they were answered but the livehelp is typically best for us too.

[BF-Gary]

We have recieved a reploes but then I also cc: my sales rep their.

[page-zone]

Thanks, I guess we will see. I already tried live help but it was no help. They directed me to put in a ticket.

I got a chargeback notice (charge + $25 ch.bk. fee) last week and was told to provide proof within two days. Oddly, for a chargeback, the customer site still resolved to our server so I emailed them the proof of purchase along with a customer statement that he did not want a chargeback and never requested one. AND a statement from someone at American Express saying that nothing is on record there that the chargeback was ever requested. I don't know how much more proof you can provide than that, but so far it seems like the ticket system has been a black hole.

[mfym]

Hi

If you see my thread "PaySystems Problems" and the problems I've had in the last 2 days, you're definately not alone.

Funny how the Live Chat goes quiet when you ask a question they don't want to answer.

10 mins later, you get a request to send in a ticket.

End of tether time for me with PaySystems now I'm afraid.

Tom
More For Your Monkey Ltd.