hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : PaySystems
Reply

Forum Jump

PaySystems

Reply Post New Thread In Ecommerce Hosting & Discussion Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 01-10-2004, 03:50 AM
page-zone page-zone is offline
Web Host
 
Join Date: Jun 2002
Posts: 1,791

PaySystems


Just curious if ANYONE has ever received a response from filling out a support ticket at PaySystems. I've put in about four over the past couple years and never received anything besides one autoresponse.



Sponsored Links
  #2  
Old 01-10-2004, 04:59 AM
Bright-Byte Bright-Byte is offline
Junior Guru
 
Join Date: Jan 2002
Posts: 198
Hi Jim,
Yes we have, but it's quicker to use live support and belive me, man have we had to use their support.

__________________
Bright-Byte.com - A small but dedicated web host.
Daily on-site backups. Weekly off-site backups.

Full time server admin/technical support personnel.
White label Reseller Hosting

  #3  
Old 01-10-2004, 05:27 AM
2Grumpy 2Grumpy is offline
Web Hosting Master
 
Join Date: Nov 2001
Location: The South
Posts: 5,403
Yep I've used the tickets a time or two and they were answered but the livehelp is typically best for us too.

__________________
Gary Harris - the artist formerly known as Dixiesys
resident grumpy redneck

Sponsored Links
  #4  
Old 01-10-2004, 05:29 AM
BF-Gary BF-Gary is offline
Blue, Furry and Comfortable
 
Join Date: Aug 2003
Location: Vancouver, BC
Posts: 1,891
We have recieved a reploes but then I also cc: my sales rep their.

__________________
Gary Jones

BlueFur.com - Canada Web Hosting


  #5  
Old 01-10-2004, 09:54 AM
page-zone page-zone is offline
Web Host
 
Join Date: Jun 2002
Posts: 1,791
Thanks, I guess we will see. I already tried live help but it was no help. They directed me to put in a ticket.

I got a chargeback notice (charge + $25 ch.bk. fee) last week and was told to provide proof within two days. Oddly, for a chargeback, the customer site still resolved to our server so I emailed them the proof of purchase along with a customer statement that he did not want a chargeback and never requested one. AND a statement from someone at American Express saying that nothing is on record there that the chargeback was ever requested. I don't know how much more proof you can provide than that, but so far it seems like the ticket system has been a black hole.

  #6  
Old 01-10-2004, 12:53 PM
mfym mfym is offline
Newbie
 
Join Date: Jan 2004
Location: North Wales, UK
Posts: 7
Hi

If you see my thread "PaySystems Problems" and the problems I've had in the last 2 days, you're definately not alone.

Funny how the Live Chat goes quiet when you ask a question they don't want to answer.

10 mins later, you get a request to send in a ticket.

End of tether time for me with PaySystems now I'm afraid.

Tom
More For Your Monkey Ltd.

Reply

Related posts from TheWhir.com
Title Type Date Posted


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?