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How to keep track of the ticket

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Old 01-06-2004, 09:35 PM
oskj oskj is offline
Junior Guru Wannabe
Join Date: Oct 2003
Posts: 63

How to keep track of the ticket

Hi all!

I am thinking of employing ppl to do ticket support for me. I will be paying the salary base on per ticket closed. May i know how do I keep track on who has answer the ticket (plan to employ more than 1)?

May i know for ticket support, it is a must for them to have a admin right to the server?


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Old 01-06-2004, 09:37 PM
oskj oskj is offline
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Join Date: Oct 2003
Posts: 63
Sorry one more question, what kind of question will you when u want to emply a tech staff? Will you test them with question? If yes, what kind of question?


Old 01-06-2004, 09:38 PM
radv radv is offline
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Join Date: Aug 2002
Location: USA
Posts: 373
You would need to get a helpdesk system that tracked a persons performance. I think perldesk does this.

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Old 01-06-2004, 09:43 PM
oskj oskj is offline
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Join Date: Oct 2003
Posts: 63
May I know for the payment, when do u give it to the tech support and roughly what is the market rate for tech support?


Old 01-06-2004, 09:44 PM
Reddrake Reddrake is offline
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Posts: 308
Kayako has nice stats

Old 01-06-2004, 10:46 PM is offline
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Join Date: Feb 2003
Location: United Kingdom
Posts: 522
As Reddrake said, Kayako's E-Support will do this for you.


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