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  1. #1

    How to keep track of the ticket

    Hi all!

    I am thinking of employing ppl to do ticket support for me. I will be paying the salary base on per ticket closed. May i know how do I keep track on who has answer the ticket (plan to employ more than 1)?

    May i know for ticket support, it is a must for them to have a admin right to the server?

    Thanks!

  2. #2
    Sorry one more question, what kind of question will you when u want to emply a tech staff? Will you test them with question? If yes, what kind of question?

    Thanks!

  3. #3
    Join Date
    Aug 2002
    Location
    USA
    Posts
    373
    You would need to get a helpdesk system that tracked a persons performance. I think perldesk does this.
    Jamie
    RadicalV.com High Velocity Hosting Services - Since 1999
    Hsphere Linux & Windows Hosting ~ Automated Reseller Plans ~ EasyApp Collection

  4. #4
    May I know for the payment, when do u give it to the tech support and roughly what is the market rate for tech support?

    Thanks!

  5. #5
    Kayako has nice stats

  6. #6
    Join Date
    Feb 2003
    Location
    United Kingdom
    Posts
    522
    As Reddrake said, Kayako's E-Support will do this for you.

    Kevin

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