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How to keep track of the ticket

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  #1  
Old 01-06-2004, 09:35 PM
oskj oskj is offline
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How to keep track of the ticket


Hi all!

I am thinking of employing ppl to do ticket support for me. I will be paying the salary base on per ticket closed. May i know how do I keep track on who has answer the ticket (plan to employ more than 1)?

May i know for ticket support, it is a must for them to have a admin right to the server?

Thanks!



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  #2  
Old 01-06-2004, 09:37 PM
oskj oskj is offline
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Sorry one more question, what kind of question will you when u want to emply a tech staff? Will you test them with question? If yes, what kind of question?

Thanks!

  #3  
Old 01-06-2004, 09:38 PM
radv radv is offline
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You would need to get a helpdesk system that tracked a persons performance. I think perldesk does this.

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  #4  
Old 01-06-2004, 09:43 PM
oskj oskj is offline
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May I know for the payment, when do u give it to the tech support and roughly what is the market rate for tech support?

Thanks!

  #5  
Old 01-06-2004, 09:44 PM
Reddrake Reddrake is offline
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Kayako has nice stats

  #6  
Old 01-06-2004, 10:46 PM
H-U.net H-U.net is offline
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As Reddrake said, Kayako's E-Support will do this for you.

Kevin

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