Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : Nocster Brick 1 down - 75 minutes

[sightz]

It's another Sunday, another Nocster shared box crashed and NO one is anwering the phones at Burst. No one is logged in to burstAIM either.

I have had 877-burstnet ringing for 20 minutes now, and a priority 1 reboot ticket in for an hour.

I tried to PM this info to WHT member BurstNET (Burst's CEO) but he is not accepting PMs.

Sorry to air this dirty laundry in public, but there are hundreds of different customers on each Nocster shared box and they really need to be monitored properly.

Many, many sites are down and nobody is home at the DC.

[sightz]

Here is a traceroute. Anyone else able to connect?

Trying brick1.hostnoc.net

#    IP address       Host name                                Round trip time
1    10.45.224.1      Unavailable                         9 ms
2    66.185.90.161    gw03-vlan201.wlfdle.phub.net.cable.roge13 ms
3    66.185.93.73     gw01-vlan963.wlfdle.phub.net.cable.roge14 ms
4    66.185.80.130    gw02.wlfdle.phub.net.cable.rogers.com17 ms
5    66.185.83.130    gw04.ym.phub.net.cable.rogers.com   23 ms
6    154.54.1.173     p15-0.core01.yyz01.atlas.cogentco.com24 ms
7    66.28.4.217      p6-0.core01.bos01.atlas.cogentco.com40 ms
8    66.28.4.118      p5-0.core01.jfk02.atlas.cogentco.com183 ms
9    66.28.4.14       p15-0.core02.jfk02.atlas.cogentco.com50 ms
10   66.28.4.2        p14-0.core01.phl01.atlas.cogentco.com56 ms
11   38.112.34.138    g7.ba21.b003003-1.phl01.atlas.cogentco.60 ms
12   38.112.11.122    BurstNet.demarc.cogentco.com        57 ms
13   66.197.191.45    Unavailable                         52 ms
14                    No response                         
15                    No response                         
16                    No response                         
17                    No response                         
18                    No response                         
19                    No response                         
20                    No response                         
21                    No response                         
22                    No response                         
23                    No response                         
24                    No response                         
25                    No response                         
26                    No response

[sightz]

Although they haven't responded to my ticket, or started picking up the phones, Brick 1 is back as of 3:33 EST.

1h:50 downtime

Brick 4 went down at 2:58 EST and is still down


They have finally updated their status forum to say they are having UPS issues.

[mainarea]

http://forums.burst.net/showthread.php?s=&threadid=2076

They're probably still working on it.

- Matt

[sightz]

All are back up now.

The issue of the phones not being answered is bothersome.

[AKavanaugh]

Your opinion of Burst changed quickly compared to what you were posting yesterday. If they're working on it, perhaps they're too busy too answer the phone? Or there are too many calls flooding in with the downage of 2 servers...we'll find out I'm sure when Burst posts.

[sightz]

Originally posted by AKavanaugh
Your opinion of Burst changed quickly compared to what you were posting yesterday.

Good catch, you got me! Yeah, it tends to do that.

I will wait for Burst's explanation, both for the downtime and for the "nobody's home" issue.

[mainarea]

Or there are too many calls flooding in with the downage of 2 servers...we'll find out I'm sure when Burst posts.

Those were the only shared servers that were down. They do have lots of dedicated servers, some of which were down too. Not too many were affected though.

- Matt

[coolio]

still down here ...

edit: back online now.

[sysc]

Still down here and the phones just ring and ring.

[sysc]

Looks to be backup now, not sure how long went down this morning for about 4 hrs due to this power issue. They said they fixed it by rewiring everything and now down/up again.

[sightz]

Brick 1 has been down again for the last hour, after being up for a few...

[sightz]

Originally posted by sysc
Still down here and the phones just ring and ring.

Burst CEO, I know you read every thread where your name is mentioned. Could you tell us why the phones just ring and ring?

[sirius]

Originally posted by sightz.com
Burst CEO, I know you read every thread where your name is mentioned. Could you tell us why the phones just ring and ring?

Probably because of people like you who like to call in and let it ring for 20 minutes while they are working on the server.

Give it a rest... they knew it was down and decided not to answer the phone to tell you the same thing you already knew... IT WAS DOWN.

Sirius

[sightz]

Originally posted by sirius
Probably because of people like you who like to call in and let it ring for 20 minutes while they are working on the server.

Their website says "Toll-Free 24-Hour Phone Support".

It doesn't say "One guy at the NOC who will pick up the phone if he's not too busy."

It has been my experience in the past that servers can be down, and they don't even know it until you call. After an hour, I call.