Host EXP, it seems that you have more time to surf this forum than to answer support emails or at the very least, send an email to all of your customers regarding an update based on reality. So I'll try to reach you here. I finally changed my DNS numbers on the 22nd after receiving an email from you that my site had been moved. My site was down for 5 days or something and so my email wasn't getting forwarded to me (big problem). When I first realized my page wasn't up I tried going to your message boards to find out the story. Your page said:
Dear Clients, The forums have been closed until server migration process has been completed. You should recieve a e-mail in 24 hours with steps to complete the movement from your side. If you have any enquires or support issues please e-mail firstname.lastname@example.org
Kindest Regards, - ValuableHost Administration
Now 7 days later it's still the same. That's helpful.
Finally on the 28th I got an return email that my page was up and a link to the control panel. Only I can't control anything. It says I have unlimited email but there's nowhere to set it up. So I replied to that email:
"What about forwarding my email? It's still not working and I don't see a way to set it up on my admin. page. My email is the most important part, it's been down for six days!"
Here is the answer I got back:
"Can you please clarify on what you mean, do you want to setup e-mail forwarders or?"
Duh, yeah do you guys really not get that? So I replied again:
"I had what I think was called a catchall forward so that email sent to "anything"@festivalworld.com (my url) forwards to email@example.com
. I desperately need to re-establish that setup because that's the address that everyone uses to reach me and it's been bouncing mail back since the 22nd."
That was 30 hours ago. I know that this must be a total nightmare for you guys but how about giving your customers a clue as to what's really going on?