01-03-2004, 06:31 AM
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Web Hosting Master
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Join Date: Jun 2003
Location: UK
Posts: 6,566
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Does anyone know how long it normally takes ModernBill to process an order for a new license. I ordered on the 30th, followed it up yesterday and still nothing. Is this the normal level of support?
Rus
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Rus Foster - Managing Director
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01-03-2004, 06:44 AM
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Aspiring Evangelist
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Join Date: Jul 2002
Posts: 433
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No, you should have got your lisence within 24 hours.
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01-03-2004, 09:28 AM
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The E-Commerce Answer Guy
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Join Date: Aug 2003
Location: Chesapeake, VA
Posts: 3,351
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Rus, I don't know this for sure but maybe the folks at ModernBill took a vacation due to New Year's etc.
I'd suggest contacting them on Monday to follow up further on it as usually they seem quick to respond.
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CDGcommerce.com - Trusted Merchant Account Solutions since 1998
Many thousands of successful, growing businesses benefit from our expertise every day. You can, too!
We help merchants to eliminate gateway costs, reduce & mitigate fraud and achieve streamlined PCI compliance.
Learn more today at http://www.cdgcommerce.com - we look forward to helping your business grow!
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01-03-2004, 11:19 AM
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Web Hosting Master
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Join Date: Jul 2002
Location: Nashville, TN
Posts: 2,043
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I know they where closed the 1st ....
Hopefully this link will work for you and let you submit ticket to sales.
http://www.modernsupport.com/helpdes...gbebab6bcf4983
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Regards,
Eric
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01-03-2004, 06:52 PM
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Web Hosting Master
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Join Date: Dec 2003
Location: Canada
Posts: 791
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I recieved mine within 24 hours and I even paid with PayPal. I find that support tickets take up to 2 business days though.
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Michael MacKinnon
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01-05-2004, 08:33 PM
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WHT Addict
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Join Date: Oct 2003
Location: Newcastle Upon Tyne, England.
Posts: 109
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My licence took a few days to sort out, but it coincided with a big upgrade. They were quick to help after that though. I'm happy with their service considering the cost of their software, while not dirt cheap, is not very expensive, so the odd lag is forgiveable.
I mainly use the forum for support now anyway, and there are loads of helpful users on there.
Cheers, Mark.
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01-05-2004, 09:08 PM
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Web Hosting Guru
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Join Date: Apr 2003
Posts: 308
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Yes do you have any idea how many orders modernbill gets? "_"
Lucky for me if I need them I can get them instantly, support tickets are no good! So many users, not enough staff! However the support boards are covered well! "_" Use them.
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01-28-2004, 09:00 AM
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Newbie
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Join Date: Dec 2002
Posts: 25
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I did mine 26 hours ago - hopefully they will get to mine shortly.
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01-29-2004, 09:51 AM
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Web Hosting Evangelist
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Join Date: May 2003
Location: London
Posts: 522
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I wish I could use paypal like you guys as I am highly desperate to integrate modernbill to my site. I think order placed using a credit card takes longer to get verified from their bank. If only I knew what dates should I expect it to get verified, and it would have been alot easy on me. 
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02-04-2004, 04:51 AM
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WHT Addict
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Join Date: Nov 2003
Location: Cleveland, OH
Posts: 147
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my boss ordered modernbill on saturday (jan 31st). it is now Freb 4th, still no license, and they dont reply to the tickets we submit. They charged his credit card the night he ordered though... we are getting mad, we opened to business on the 1st, and we still have no billing software.
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02-04-2004, 04:59 AM
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The E-Commerce Answer Guy
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Join Date: Aug 2003
Location: Chesapeake, VA
Posts: 3,351
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Have you contacted them via phone? You may want to do that as it may stand a better chance of reaching them directly and getting immediate assistance. Just a suggestion.
__________________
CDGcommerce.com - Trusted Merchant Account Solutions since 1998
Many thousands of successful, growing businesses benefit from our expertise every day. You can, too!
We help merchants to eliminate gateway costs, reduce & mitigate fraud and achieve streamlined PCI compliance.
Learn more today at http://www.cdgcommerce.com - we look forward to helping your business grow!
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02-04-2004, 05:08 AM
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WHT Addict
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Join Date: Nov 2003
Location: Cleveland, OH
Posts: 147
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$75/hour phone support. no thanks.
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02-04-2004, 05:37 AM
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Junior Guru Wannabe
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Join Date: May 2002
Posts: 47
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Dear WebHostingTalk Members,
rjerina is a member of the staff for our company, we purchased a license directly on our credit card on Saturday. However it was charged a confirmation of the charge detailed info that the charge had been completed and it showing on our billing records we received no account information download information or any kind of approval. So it has been over 96 hours i seriously hope they will bring this to a resolve soon, i refuse to pay $75/hour for phone support that is just absurd however i have sent them a Fax.
Sincerely,
Jeremy Hewit
PxN President
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Management Team & Software Development Team,
http://www.pxnonline.com
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02-05-2004, 04:53 AM
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Junior Guru Wannabe
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Join Date: May 2002
Posts: 47
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We have now faxed them and it is over 120hours posted another support ticket and if there is no response tomorrow our legal department will seek action against Modernbill.
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Management Team & Software Development Team,
http://www.pxnonline.com
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02-06-2004, 12:29 AM
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Web Hosting Master
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Join Date: Sep 2002
Posts: 863
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Their support certaintly sounds bad especially since they responded to my sales inquiry in less than 24 hours 
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