Ya, i've personally never used them, but have heard on several occasions of that happening, you should switch over to worldpay (if you can jusify cost) they don't allow that, and are very reliable from thier customers have told me.
They cancelled a payment to me recently after the order was 2 days old. Of course I had already sent the goods. That is a key service point for us.
Paysystems cancelled because the guys credit card was from Oz but he was in the Phillipines. High fraud risk. That was there only check. The guy was actually genuine. It would have been better if they asked us to take the responsibility...rather than them cancelling based on a single check point. Their fraud checking is actually a real joke to be honest.
This guy from Pakistan placed order after order with us (his credit card was from Japan and he said he was from Japan too. His IP was Pakistan though. Then I manually checked all his orders and names were changing...and credit cards were changing...BUT paysystems spotted none of this obvious behavior and captured the payments. I went in and manually cancelled them.
Warning...Third Party Payment processors are not great at what they do. They are providing a fairly run of the mill service for big bucks. In the main though they are a neccesary evil.
I am looking into Worldpay now because I need to get a bit more control on the situation.
Originally posted by theprimehost Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
That is true and I hope 2CO doesn't change this system as it works well and fair.
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