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  1. #1
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,037

    More rubbish from paysystems...

    Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.

    I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".

    Is this normal?

    The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.

    The support rep wasnt interested in answering me any further at this point...

    Welldone paysystems you really are getting shitter by the day!
    Matt Wallis
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  2. #2
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    453
    Ya, i've personally never used them, but have heard on several occasions of that happening, you should switch over to worldpay (if you can jusify cost) they don't allow that, and are very reliable from thier customers have told me.
    ................

  3. #3

    Re: More rubbish from paysystems...

    Originally posted by UH-Matt
    Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.

    I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".

    Is this normal?

    The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.

    The support rep wasnt interested in answering me any further at this point...

    Welldone paysystems you really are getting shitter by the day!
    Yes that’s what they do. They have refunded about $500 (About 6 months of recurring monthly payment) as per customer request Try to stay away from paysystems.
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  4. #4
    Join Date
    Aug 2002
    Location
    London, UK
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    We are in the process of getting our own merchant facility, I just couldnt believe the only answer they could give me was "the customer asked for a refund".
    Matt Wallis
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  5. #5
    Yeah best option would be that and nowadays we need very tight rules against chargeback’s and related matters Just my opinion
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  6. #6
    Join Date
    Feb 2002
    Posts
    3,727
    Yes Matt, PaySystems favours the customer and allows refunds with just a click. Can't really do much there. . .
    Have you Floble'd today?

  7. #7
    Join Date
    Jun 2001
    Location
    Texas
    Posts
    1,235
    Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
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  8. #8
    Join Date
    Nov 2003
    Location
    Canada
    Posts
    143
    In the merchant control panel(MCP).
    You can add a reply for it and show the tos that is a monthly billing and you did provide the service or even the hard goods.

    You must constantly keep on checking your MCP
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  9. #9
    They cancelled a payment to me recently after the order was 2 days old. Of course I had already sent the goods. That is a key service point for us.

    Paysystems cancelled because the guys credit card was from Oz but he was in the Phillipines. High fraud risk. That was there only check. The guy was actually genuine. It would have been better if they asked us to take the responsibility...rather than them cancelling based on a single check point. Their fraud checking is actually a real joke to be honest.

    This guy from Pakistan placed order after order with us (his credit card was from Japan and he said he was from Japan too. His IP was Pakistan though. Then I manually checked all his orders and names were changing...and credit cards were changing...BUT paysystems spotted none of this obvious behavior and captured the payments. I went in and manually cancelled them.

    Warning...Third Party Payment processors are not great at what they do. They are providing a fairly run of the mill service for big bucks. In the main though they are a neccesary evil.

    I am looking into Worldpay now because I need to get a bit more control on the situation.

    Simon

  10. #10
    Originally posted by theprimehost
    Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
    That is true and I hope 2CO doesn't change this system as it works well and fair.
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  11. #11
    Join Date
    Nov 2003
    Posts
    1,093
    Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.

  12. #12
    Originally posted by Laws
    Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.
    Their sellers server was down for 9 hours the other day :-)

    To be honest...whoever you go with you will have problems at some stage...it is just that 2checkout seem to have more than others.

    Simon

  13. #13
    Join Date
    Feb 2001
    Posts
    1,227
    PaySystems is BAD. STAY AWAY FROM this company.

  14. #14
    Join Date
    Aug 2002
    Posts
    1,612
    I have heard moneybookers.com do not charge the chargeback fee from merchants. Its located in UK. I was wondering if it could do recurring billings..

    http://www.moneybookers.com/merchant/en/index.html

    Could be an excellent alternative to paysystems or other party processors..

  15. #15
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Paysystems has expanded and therefore have changed some of their charges.

    I think they'll focus less on their third party services and more on their merchant account services starting in the near future.

    I guess a lot of web hosts like myself would have to find a new home.

  16. #16
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,037
    Yesturday we had 19 long running recurring transactions declined with the error:

    "304: The credit card information is incomplete or invalid"

    How can recurring payments which have been fine for months suddenly have incomplete information?

    Seems that declined transactions are becoming more and more common, constantly sending out new payment links to customers now - administrative nightmare.
    Matt Wallis
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  17. #17
    Originally posted by UH-Matt
    Yesturday we had 19 long running recurring transactions declined with the error:

    "304: The credit card information is incomplete or invalid"

    How can recurring payments which have been fine for months suddenly have incomplete information?

    Seems that declined transactions are becoming more and more common, constantly sending out new payment links to customers now - administrative nightmare.
    I think you better switch to some other processor....even i heard of moneybookers.com...they never allow charge back...I think you can set it up for recurring payments....This month I will set up their gate in my site too...

  18. #18
    Join Date
    Aug 2002
    Location
    London, UK
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    We are moving to our own merchant facility, but its time consuming and doesnt happen overnight (~1000 monthly recurrings in paysystems).
    Matt Wallis
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  19. #19
    I understand...good luck to you

  20. #20
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,006
    Originally posted by UH-Matt
    We are moving to our own merchant facility, but its time consuming and doesnt happen overnight (~1000 monthly recurrings in paysystems).
    Yes, we could be not too far behind you Matt. It's not going to be a fun time in moving that volume of accounts to a Merchant facility. Should have done this back when there was only a few hundred to move.

    I'm still trying to devise a methodology to implement this transfer process, but it won't be easy.
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  21. #21
    Join Date
    Dec 2001
    Location
    Above The Clouds
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    6,966
    Hmmm, looking at well over a thousand recurring payments in the MCC. My partner who heads up accounts said, "I think I'd rather deal with their bullsh1t than transfer processors now."

    I'm just hoping that they get their declining situation under control and become a bit more merchant oriented.

    On chargebacks, they told me that they have no choice. That the CC companies debit their account without telling them so do the same to their merchants. I asked them why do they have special treatment because if you have your own merchant account, you are supposed to have chargeback protection - no-one can just come in and take the cash because after all, it is stealing isn't it .

    Their answer was complete denial that any other processor had such a system.
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  22. #22
    Join Date
    Nov 2002
    Location
    Canada
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    Yes, we could be not too far behind you Matt. It's not going to be a fun time in moving that volume of accounts to a Merchant facility. Should have done this back when there was only a few hundred to move.

    I'm still trying to devise a methodology to implement this transfer process, but it won't be easy
    I was wondering when this was going to happen. I sort of chuckled to myself when I read a post by you saying that the third-party processor was a better solution for you being in Australia. No merchant account could cost that much.

    I just did something like this recently (It was a move from a merchant account with it's own recurring and end merchant has no access to client data, to a merchant account where the end merchant stores client data etc.)

    I do feel sorry for both of you guys, I mean, my client base is insignificant next to both of yours, and I can tell you it was a ROYAL pain getting everyone moved over. (It's two months later and I still have a few stragglers and I think I'm going to have to suspend their accounts)

    The only advice I can offer is give LOTS and LOTS of notice, as far in advance as you can.

  23. #23
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,738
    A merchant account is definately the way forward. We're using a combination of 2co and PS and are waiting on a few finalisations from the bank, but we will then be moving customers to the new system. I'm sure that will be fun too.

    Overall though, the benefits easily outweight the downsides - a major one being the amount of money saved. We have got rates of well under 2% for our merchant account.
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  24. #24
    Join Date
    Aug 2002
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    1,612
    I think instead of going through all the moving headache one should just leave the current customers on the old system and start taking new orders from the other. Its worth it

  25. #25
    Join Date
    Aug 2002
    Location
    London, UK
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    Originally posted by ForumsAddict
    I think instead of going through all the moving headache one should just leave the current customers on the old system and start taking new orders from the other. Its worth it
    Thats kind of how we are doing it. We have a flag in our management system to say which merchant the customer is with. We then have a query which lists all paysystems customers and we can slowly work to reduce that list.
    Matt Wallis
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