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  1. #1
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,036

    More rubbish from paysystems...

    Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.

    I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".

    Is this normal?

    The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.

    The support rep wasnt interested in answering me any further at this point...

    Welldone paysystems you really are getting shitter by the day!
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  2. #2
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    453
    Ya, i've personally never used them, but have heard on several occasions of that happening, you should switch over to worldpay (if you can jusify cost) they don't allow that, and are very reliable from thier customers have told me.
    ................

  3. #3

    Re: More rubbish from paysystems...

    Originally posted by UH-Matt
    Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.

    I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".

    Is this normal?

    The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.

    The support rep wasnt interested in answering me any further at this point...

    Welldone paysystems you really are getting shitter by the day!
    Yes that’s what they do. They have refunded about $500 (About 6 months of recurring monthly payment) as per customer request Try to stay away from paysystems.
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  4. #4
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,036
    We are in the process of getting our own merchant facility, I just couldnt believe the only answer they could give me was "the customer asked for a refund".
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  5. #5
    Yeah best option would be that and nowadays we need very tight rules against chargeback’s and related matters Just my opinion
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  6. #6
    Join Date
    Feb 2002
    Posts
    3,727
    Yes Matt, PaySystems favours the customer and allows refunds with just a click. Can't really do much there. . .
    Have you Floble'd today?

  7. #7
    Join Date
    Jun 2001
    Location
    Texas
    Posts
    1,226
    Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
    ThePrimeHost LLC - Serving Our Clients Since 2001.
    Reseller Hosting with End User Support and WHMCS.
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  8. #8
    Join Date
    Nov 2003
    Location
    Canada
    Posts
    134
    In the merchant control panel(MCP).
    You can add a reply for it and show the tos that is a monthly billing and you did provide the service or even the hard goods.

    You must constantly keep on checking your MCP
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  9. #9
    They cancelled a payment to me recently after the order was 2 days old. Of course I had already sent the goods. That is a key service point for us.

    Paysystems cancelled because the guys credit card was from Oz but he was in the Phillipines. High fraud risk. That was there only check. The guy was actually genuine. It would have been better if they asked us to take the responsibility...rather than them cancelling based on a single check point. Their fraud checking is actually a real joke to be honest.

    This guy from Pakistan placed order after order with us (his credit card was from Japan and he said he was from Japan too. His IP was Pakistan though. Then I manually checked all his orders and names were changing...and credit cards were changing...BUT paysystems spotted none of this obvious behavior and captured the payments. I went in and manually cancelled them.

    Warning...Third Party Payment processors are not great at what they do. They are providing a fairly run of the mill service for big bucks. In the main though they are a neccesary evil.

    I am looking into Worldpay now because I need to get a bit more control on the situation.

    Simon

  10. #10
    Originally posted by theprimehost
    Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
    That is true and I hope 2CO doesn't change this system as it works well and fair.
    YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
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  11. #11
    Join Date
    Nov 2003
    Posts
    1,093
    Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.

  12. #12
    Originally posted by Laws
    Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.
    Their sellers server was down for 9 hours the other day :-)

    To be honest...whoever you go with you will have problems at some stage...it is just that 2checkout seem to have more than others.

    Simon

  13. #13
    Join Date
    Feb 2001
    Posts
    1,225
    PaySystems is BAD. STAY AWAY FROM this company.

  14. #14
    Join Date
    Aug 2002
    Posts
    1,612
    I have heard moneybookers.com do not charge the chargeback fee from merchants. Its located in UK. I was wondering if it could do recurring billings..

    http://www.moneybookers.com/merchant/en/index.html

    Could be an excellent alternative to paysystems or other party processors..

  15. #15
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Paysystems has expanded and therefore have changed some of their charges.

    I think they'll focus less on their third party services and more on their merchant account services starting in the near future.

    I guess a lot of web hosts like myself would have to find a new home.

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