Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : netstartz.com down?

[vaanie]

Hi,

Can someone confirm that netstartz is down?

Because i cant acesses my site. and another two on the same server.



netstartz

Thanks,

Kevin

Oh by the way is it possible to switch off alerta? Because alerta says they are 100% up but i think this is not the case.

[anon-e-mouse]

I can't reach the site, but ping and tracert can

[vaanie]

Thanks

maybe a dns problem?

(the secont though)

[Qu1k]

I don't think it's a DNS problem - after 2 or 3 major DNS failures (with downtime totalling over 24hrs between them) I think they did finally manage to distribute their nameservers.

However, I urge you to move away from Netstartz as soon as possible. There is nobody to contact in case of problems, they never reply to support tickets. One of the staff members (who isn't actually able to do any work for the company) said the owner was too pre-occupied with sorting out the gameserver side of the company to sort out the web hosting. And to top it all off, the server is behind on most of the important security updates including the 'new' kernel fix which allows root access to anyone with an SSH account.

Shame really, as they used to be good

[vaanie]

well the only problem is that i have still 8 six months prepaid.

Could you please advice me how to get that money back, i have no experience at all at this kind of things,

i will never prepay again.

[Qu1k]

Update - all of netstartz services are down, it seems their nameservers are dead. Perhaps they didn't actually bother distributing them after all.

Great stuff.

[Garry-BNCSol]

Hi,

Originally posted by vaanie
well the only problem is that i have still 8 six months prepaid.

Could you please advice me how to get that money back, i have no experience at all at this kind of things,

i will never prepay again.

You could email them and ask them for a refund, but don't think you will get a reply as I have had a ticket in for 6 days now.

So the other option is you could do a charge back, you need to contact your credit card company to do that.

[Garry-BNCSol]

I belive it a DNS issue, as I can get to my site via ip/~username

[Webbers]

Works perfectly here.
www.netstartz.com

[Qu1k]

Originally posted by Webbers
Works perfectly here.
www.netstartz.com

I hope you are joking, lol.

[wheimeng]

I am able to view it now

[NE-Andy]

*jokingly*
Maybe its hosted on Managed.com....

[aLTEreCHo]

I know at one time they had trouble with Bind which controls DNS. You could still ping but not http.

[faruque]

My account with them is down too!

If I am prepaid for a year, and have used up 3 months, can I go for a chargeback?

[4Hosted]

Probably best to leave Chargeback as a last resort