Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : SiteStudio "Contact Us" form

[Perfecthost]

Hi all-

I have SiteStudio installed on a server. Websites on that server can use SiteStudio's "Contact Us" form just fine. However, websites (created by SiteStudio) on other servers can not use the form and have the results sent to their own email address. The email address must be a domain on the server where SS is installed.

I can make the form work if the global settings' email is set to a domain on the server where SiteStudio is installed. However, this is no good, as someone else will be receiving the results of the form.

Is there a way to make this work correctly for websites not on the same server where SiteStudio is installed?

Psoft has not been very helpful, so I am asking you.

Thanks,
Lamar

[radv]

You might want to try posting here:

http://www.forum.psoft.net/

[Perfecthost]

Originally posted by radv
You might want to try posting here:

http://www.forum.psoft.net/

Thanks radv. I have posted questions there before, but they mainly went un-answered or ignored.

-Lamar

[Perfecthost]

Originally posted by Perfecthost
Thanks radv. I have posted questions there before, but they mainly went un-answered or ignored.

-Lamar

I just posted there anyway....just on the off-chance it will get answered.

-Lamar

[IHSL]

I would hazard a guess that the setting is that way, to avoid possible outside flooding, ala Formmail.

There is probably not going to be a simple solution come to light for your problem, as it's based around security. I would suggest having the customer using it, set up a forwarder on the domain they have on the server. This will cut any problems off at the source, and whilst not an ideal solution, it works.

[Perfecthost]

Originally posted by IHSL
I would hazard a guess that the setting is that way, to avoid possible outside flooding, ala Formmail.

There is probably not going to be a simple solution come to light for your problem, as it's based around security. I would suggest having the customer using it, set up a forwarder on the domain they have on the server. This will cut any problems off at the source, and whilst not an ideal solution, it works.

Hi IHSL-

Thanks for your advice. I am not sure I understand what you are saying exactly, though. A forwarder set up on the domain will not help, as the results to the form are not being sent there. The results can only be sent to an email address on the server where SiteStudio resides, not on the server where my client's website resides.

In other words, let

SSserver = the server on which SiteStudio is installed
OtherServer = the server where the client's website resides

Websites on OtherServer can not receive the results of the "Contact Us" form. It returns the "Sorry But We are Unable to process your request" message. If I change the email in the website's global settings to an email address on SSserver, the form will successfully send the results to that address. However, the client has no way to retrieve the results, as they have no access to email of a domain on SSserver. The only work-around I see is to have SS installed on every server. I'm not very happy about that.

I agree, this is probably a security feature. It may even be the settings of Exim, which prevent open relays. Hmmmm.....

-Lamar

[Perfecthost]

Okay, I'm on to something. I just ran a tail on exim_mainlog and see that the OtherServer email is being rejected. It is not permitted to relay through the server.

Is there a way to permit a relay from a specific IP (OtherServer's IP), without an open relay?

-Lamar

[JTY]

Yes. Exim should have some config file that allows the specification for relay hosts.

[Perfecthost]

I think it is in the ACL Accept section, but am not sure...

-Lamar