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12-29-2003, 10:08 AM #1Web Hosting Master
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AssortedInternet.com Technical Specialist Position
Technical Support Specialist
Assorted Internet Ventures LLC (http://www.assortedinternet.com) is a leading provider of Web hosting, domain name registration and custom software development services. Founded in the year 2000, Assorted Internet Ventures LLC has grown consistently by providing superior customer support to its clients.
Assorted Internet Ventures LLC is currently looking for part time Technical Support Specialists (TSS) to join our existing support team.
Primary Responsibility:
To provide direct technical support for small and large web hosting clients. As a part of the technical support team, the Support Specialist will be a primary point of contact to end users for answers to questions and problem resolution.
Principle Duties:
1. Responsible for addressing client problems via an online trouble ticket system. Includes providing timely response to client's problems, thorough documentation of solutions, and proactive follow up on problems and issues confronting clients.
2. Troubleshoot technical issues and ensure that all systems and network components are operational.
3. Software installation and upgrades for Linux based servers.
4. Rotating 24/7 on-call duties.
5. Other duties as assigned.
Qualifications:
- Strong understanding of basic Internet tools such as web browsers, e-mail clients, and instant messaging tools.
- Experience working with and administering UNIX based systems. Experience with the Red Hat Linux Operating System preferred.
- Experience working with and configuring common UNIX servers such as Apache, MySQL, PostgreSQL, Jakarta Tomcat and sendmail.
- Experience with shell scripting and perl scripting a plus.
- Candidates must be eligible to work in the U.S. without sponsorship.
Personal Characteristics:
- Excellent written and verbal communications skills at the technical and non-technical levels.
- Superior customer service skills.
- Self starter with a solid work ethic.
- Excellent troubleshooting skills.
- Ability to integrate rapidly with an existing team.
- Ability to function well in a fast paced, often stressful environment
Other Information:
- This is a work from home position. Work where ever you have a reliable Internet connection.
- Hours will be flexible based on individual needs and business demand. Typical hours will be early to late evenings.
Salary/Benefits Information:
We offer a competitive hourly salary for all staff. No commute required, work from home or wherever you have a reliable Internet connection. The company will reimburse up to $50 per month in Internet access fees for all Technical Support Specialists.
How to Apply:
Please send resume and cover letter via e-mail to the following address:
jobs@assortedinternet.com
or via FAX to:
425-675-7793
To find out more about Assorted Internet Ventures LLC, please log on to http://www.assortedinteret.com/:: 1StopWebHosting.com :: - Professional Web Hosting Services
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12-29-2003, 10:21 AM #2Web Hosting Master
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What format would be best to send a CV in via email?
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12-29-2003, 10:23 AM #3Web Hosting Master
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Just about any format is fine. I'd prefer text, HTML, PDF or Word Documents though. I've already got the tools I need to read all of those. :-)
Thanks - Brian:: 1StopWebHosting.com :: - Professional Web Hosting Services
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:: Featuring the CPanel Control Panel running on CENTOS Linux servers
:: We offer Shared Web Hosting, Business Hosting, Java / J2EE Servers and Dedicated Server solutions.
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12-29-2003, 01:43 PM #4Web Hosting Master
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Only individuals allowed to apply, or would you also be interested in outsourced support companies?
HostGator.com - A worldwide leader in Shared, Reseller, VPS and Dedicated Server Hosting.
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12-29-2003, 03:23 PM #5Web Hosting Master
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Originally posted by Taylor
Only individuals allowed to apply, or would you also be interested in outsourced support companies?
Thanks - Brian:: 1StopWebHosting.com :: - Professional Web Hosting Services
::
:: Featuring the CPanel Control Panel running on CENTOS Linux servers
:: We offer Shared Web Hosting, Business Hosting, Java / J2EE Servers and Dedicated Server solutions.
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12-29-2003, 05:01 PM #6Web Hosting Master
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Originally posted by bteeter
I hadn't considered that. Certainly, I'm open to considering all options at this point, so if you'd like, please send me some information regarding your company, services, references, rates, etc.
Thanks - Brian
Great, thank you for the quick reply and consideration. I will shoot you an email later this evening.
Thanks again,
TaylorHostGator.com - A worldwide leader in Shared, Reseller, VPS and Dedicated Server Hosting.