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  #1  
Old 12-25-2003, 05:27 PM
AussieHosts AussieHosts is offline
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Merry Christmas from Paysystems?


Something has gone terribly wrong with Amex payments through Paysystems.

1. Payments are being declined, with no notification being sent. Not all of them...but over the last week it seems to be all payments for a few particular days have been declined.

2. Some payments are being marked as captured, but for $0. Successful payment notifications are being sent, but:

---
Dear EDIT Group,

The transaction listed below has been successful on Dec 24 2003 1:47:09:720PM:

Order Type : Recurring Transaction
Total Charged : 0.00
---

3. The most annoying one...the client gets debited and receives notice that the payment was successful (for the right amount) but it doesn't go through due to banking errors and we'vebeen advised via a support ticket that a credit is then being sent to the client. That credit hasn't reached one of our clients in a week, and may not for 14 days as with any Paysystems refund, so we still need to charge the client once they've received their refund.

Time to attach Amex cards to our merchant facility I think.

It's worth checking back over Amex transactions you've had, as they may not be as successful as they first seem.

Gary

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  #2  
Old 12-25-2003, 06:38 PM
inteltechs inteltechs is offline
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I called them last night about this issue, the support guy did not know what was going on. He asked me to submit a ticket but I haven't haven't got the answer from them yet.

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  #3  
Old 12-26-2003, 04:10 AM
Knogle Knogle is offline
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I just looked at my last received receipt:

Quote:
Dear <removed>,

The current payment for your repeat charge has been successfully processed on Dec 24 2003 1:47:12:233PM:

Order Type : Recurring Transaction
Original Order ID : <removed>
Order ID : <removed>
Total Charged : 0.00
Company : United Communications Ltd
Product : Custom Hosting (nanwani.net)
Description : Custom Hosting (nanwani.net)
Cycle : 0 months and 30 days
Current Period : 6
Total Periods : 36

Thank you,

MyPaysystems.com
http://www.mypaysystems.com
It's true.

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  #4  
Old 12-27-2003, 05:15 AM
NexDog NexDog is offline
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Yep, Paysystems is almost unusable at the moment. Never thought I'd ever say this but Paysystems are going downhill like a runaway locomotive.

We also experienced about 10 instances of $0 being captured. We are also experiencing declined transactions totally disappearing from the control panel as if PS are trying to cover a monumental nightmare. We have auditted back to October 1st and found 40 clients removed from recurring billing without notification. We can't go back further because the control panel says there were 0 declines for July, August and September which is highly unlikely.

Clients are getting billed but showing as declines.
Clients are getting declined after being years with us and all say there should be enough money in their accounts.

Plus many other things which are making Accounts life a misery at the moment.

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  #5  
Old 12-27-2003, 05:40 AM
tlp tlp is offline
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WOW...First I heard of this...

I have had 5 transactions in the last 3 days and not a single problem....

All is fine on my end.

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  #6  
Old 12-27-2003, 09:18 AM
AussieHosts AussieHosts is offline
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Another problems exists with folks updating their card details, and the system telling them it has been done successfully, and the next payment failing because the card details haven't actually been changed.

They're really becoming a liability more than anything else now.

Gary

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  #7  
Old 12-27-2003, 10:02 AM
UH-Matt UH-Matt is offline
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Glad I came across this thread. Just went and had a look at the last few days worth of history and we also have a very large number of "captured" "$0.00" transactions.

Time to move.

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  #8  
Old 12-27-2003, 11:02 AM
NexDog NexDog is offline
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Quote:
Originally posted by Plesk6Host
Another problems exists with folks updating their card details, and the system telling them it has been done successfully, and the next payment failing because the card details haven't actually been changed.

They're really becoming a liability more than anything else now.

Gary
Yep, same here.

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  #9  
Old 12-27-2003, 08:03 PM
rickkumar rickkumar is offline
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Generally I see Paul from PS posting here quite often.

Interested in hearing his side of story.

Thanks.

  #10  
Old 12-27-2003, 09:02 PM
AussieHosts AussieHosts is offline
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It couldn't be much different...unless we're all dreaming these problems.

Gary

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  #11  
Old 12-27-2003, 11:35 PM
Aussie Bob Aussie Bob is offline
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Quote:
Originally posted by Plesk6Host
It couldn't be much different...unless we're all dreaming these problems.
No, you're not dreaming these problems. Having all those probs here too. Although I will give them some credit for whatever upgrades they did about a fortnight ago with the MCC. It's heaps faster and I haven't had an error page in that time.

Main issues for them to fix -

(1). Fix update cc expiry date/info at mypaysystems.com.
(2). Email notification sent for the recurring transactions removed.

We had 1 day 12/24/2003, where there were a heap of "0.00 USD capture" for American Express, Discover card and Diner's club cards. All Visa and Mastercard cards went through ok on that day. These issues seem limited to the 12/24/2003.

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  #12  
Old 12-28-2003, 11:30 AM
UH-Matt UH-Matt is offline
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Anyone got a response from paysystems about the $0 captures on the 24th?

Should we do a manual billing or do they plan to fix the problem..

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  #13  
Old 12-28-2003, 11:43 AM
AussieHosts AussieHosts is offline
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Not a word. We've sent off a request to add Amex to our merchant account instead.

Gary

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  #14  
Old 12-28-2003, 02:28 PM
Mark_TVI Mark_TVI is offline
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Fastest way to get Paul/Paysystems to respond at WHT is by posting that you are unhappy with 2Checkout someplace, that will get you a PM here or a phone call by a sales rep pretty quick...

  #15  
Old 12-28-2003, 04:33 PM
rickkumar rickkumar is offline
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Quote:
Originally posted by Watcher_TVI
Fastest way to get Paul/Paysystems to respond at WHT is by posting that you are unhappy with 2Checkout someplace, that will get you a PM here or a phone call by a sales rep pretty quick...
Is that right


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