Web Hosting Talk : Advertising Forums : Web Hosting Offers : Shared Hosting Offers : NOC24 refugee program

[rusko]

dear wht users,

while we have not marketed our reseller plans for quite some time, unlike our dedicated server and collocation business, we feel the need to provide assistance to former NOC24 customers who have been left in the lurch on christmas eve.

---
* We will match all NOC24 pricing
* First month free with next month's payment
* Assistance in migrating your data
---

myself and a tech will be available for the next 24 hours to assist customers waiting to be provisioned. go with a provider that has:

* a spotless reputation
* a long, proven track record
* owns and operates the servers and switching equipment in premium datacenter facilities

our immediately available capacity is limited and this offer is being extended *only* in the spirit of the holidays.

*** call us at 1-877-MY-RUSKO , open a billing ticket in our helpdesk at http://support.rusko.us or email me personally at paul@rusko.us to get started ***

happy holidays,
paul

[centrahost]

Smart plan. Good luck with it.

[WirralNet Matt]

Just wondering after seeing a few similar threads recently, have NOC24 actually gone or not?

"Six years and not going away anytime soon."

If you could confirm Centrahost? Im being nosey lol!

[centrahost]

We are and will continue to be here for years to come. As soon as I sleep on it, I will post a statement about what took place. Thanks for your interest.

[WirralNet Matt]

Originally posted by centrahost
We are and will continue to be here for years to come.

Good to hear it

Thanks

[rusko]

Originally posted by centrahost
Smart plan. Good luck with it.

You will notice that the post was made before you deemed necessary to announce your return. Your snyde comments are out of line - the offer was made in the spirit of the holidays after a client of yours contacted us for assistance and suggested we extend the same offer to others, publically. Your interests will be better served tending to your business, rather than browsing through the offers forum spewing vitriol.

paul

[IRCCo Jeff]

On the contrary, centrahost was completely in line. The only thing that is remotely out of line here is offering a "refugee" special for a company that has not gone out of business. Its completely unfair marketing and borderline libelous.

Personally, I do not believe its proper to offer a "refugee" special under any circumstances, regardless of what holiday it might be or who may/may not have gone out of business.

Is sticking to traditional marketing too much to ask these days?

[JenniH]

>> The only thing that is remotely out of line here is offering a "refugee" special for a company that has not gone out of business. <<

Sorry... from a user/customer's perspective YOU are out of line.

This 'host' was unavailable, our sites were down, his was down, tickets were ignored, phone calls rang out... what the hell are people to think.

If he isn't doing his job, it is only to be expected that others will step in to try to fill the void and help.

You miss the context entirely: people were suffering, sites were going down, and the so-called host was nowhere to be seen. That is the bottom line, and it's shame you don't demonstrate as much sympathy for the real victims (the customers) as you do for the guy at the center of everything.

[IRCCo Jeff]

There is a diffrence between demonstrating sympathy and committing libel. This is an issue of unfair marketing between hosts and has nothing to do with the individual customers at hand -- of course you want a refugee special, but its the other hosts that have a problem with it.

With that said, theres reasoning behind every situation that arises in our industry. Granted, its not fun being down for a day or two, nor is it proper behavior on behalf of the host, but by no means does this infer anyone is truely suffering or that the situation wont clear up in a day or so. There are a lot of people in the world today that are suffering, and I would venture to say that none of them are reading these forums.

[centrahost]

Originally posted by JenniH

If he isn't doing his job, it is only to be expected that others will step in to try to fill the void and help.

After two attempts to contact and identify you as a NOC24 client I would like to ask you to please contact me to tell me your account details so that a refund can be issued to your account.

I would also like to extend my apologies for the problems that you experienced as a result of this situation.

[JenniH]

>> After two attempts to contact and identify you as a NOC24 client I would like to ask you to please contact me to tell me your account details so that a refund can be issued to your account. <<

I'll contact you when, and only when, I have all my sites in place with other hosts.

>> of course you want a refugee special, but its the other hosts that have a problem with it <<

Twisted logic. Host A isn't providing the service so Host B offers to help the guys suffering downtime and problems. You jump in complaining.... yet you are offering no assistance to anyone (excect morally perhaps the guy causing the problem in the first place!).

>> but by no means does this infer anyone is truely suffering <<

Frankly I find your comments offensive. Our sites are our livelihood, the same no doubt as others hosted by this guy. No hosting = no livelihood, especially if Google crawls for PR whilst the site is not there. So please don't come on here telling me it doesn't matter and it isn't suffering. I guess with the attitude and care you demonstrate for customers here I ought to be pleased that I don't have sites hosted by you (and never will).

[rusko]

fore pete's sake, people were complaining about their host vanishing, we offered to help at well below our list in order to break these specific suffering people out of the kiddie host cycle - one kiddie host, next one, etc (no kevin, you dont have to be 15 to be a kiddie host). i have not stated anything about noc24 (look up the definition of libel) - it is up to their clients to decide whether they need 'refuge'. people were sitting at their computers worrying abour their respective businesses on xmas eve - is it so hard to understand that we decided to offer help?

if you do good, you shall receive the same, in kind. you are free to think that i am foolish for living and doing business by that standard, but let me say that people who expect the worst of others get no respect from me.

jeffrey, i am hereby officially inviting you to run a 'rusko refugee special' for our collocation clients and wish you good luck with that effort. is the point clear enough?

paul

[wheimeng]

Its your offer post paul. Don't make it ugly

[rusko]

*noone* is going to post in our single ever offer thread in this section and accuse us of unethical business practices and not hear everything i have to say in response. search the forums and you will not see a single complaint about us treating someone unfairly or leaving them in a tough spot. we are recommended by clients, both current and past, as well as competing providers who are familiar with our operation.

* want loyalty from your customers? treat them well and act like you care about their business.
* think someone is doing wrong? dont measure them with the same stick you would measure yourself with.
* want to drop legal terms to support your weak argument? break out the dictionary and sanity check what you are saying.

i am as energetic about servicing our clients as i am about defending the integrity of our name. are you?

paul

[centrahost]

Originally posted by DeathNova
There is a diffrence between demonstrating sympathy and committing libel. This is an issue of unfair marketing between hosts and has nothing to do with the individual customers at hand

I thank you for your support. However... I don't think it is unfair marketing at all. He was offering a haven and had no idea at all if we would be around or not, and it didn't loook good.

I just jumped in partly to let it be known we were back and to give Paul a bit of a nudge. We have nudged each other a time or two. Sorry I did it now. Things get twisted here so easily.