Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : NOC24: Down and Out?

[lkcn]

All my sites with them are down. Sent a ticket but no reply. Tried MSN but not online. What happened?

[JenniH]

All our sites at Noc24 are down. Noc24.com is down. Their support sites are down.

Worse still, the two support telephone numbers: one is not being picked up, the other is invalid.

Does anyone have any other form of communication with these people?

[ExtremeIS]

Have you attempted to call the phone # listed on their whois information? That would be my next step assuming no other means were available which it appears there are not.

[JenniH]

>> Have you attempted to call the phone # listed on their whois information? <<

Yes. It gives "We're sorry, the number you have called is not in service at this time".

This is awful. Sites still down and no means of contact whatsoever. In fact, nothing to suggest that Noc24 still exists.

[ExtremeIS]

How long has it been down?

[JenniH]

Quite a number of hours... I suspect since last night (it's 11am here and I first checked at 7am).

The downtime is very very bad, but the lack of ANY means of communication... well....

We have no idea of when, or even if, there will every be a recovery (the fact that noc24.com is missing is ominous). Obviously we have started setting up hosting somewhere else (there is no choice) but that is going to take time and 48 hours for DNS resolution.

I'm wondering about those guys that have dedicated servers through them, especially at HE where ours is supposed to be hosted. I wonder if they are down as well.

[JenniH]

Still down. I've also tried contacting HE dorectly, but of course I don't know the server details as we just host sites and don't have a dedicated server.

[ExtremeIS]

I saw a thread earlier that showed fdcservers.net was down as well, do you know if your server through noc24 is hosted there? I mean obviously knowing that wouldn't solve your problems but at least it'd be a start.

fdcservers is indeed down from here (Washington State, USA)

[JenniH]

fdcservers is up from here. I was told the sites were at HE.net

I wonder where noc24.com itself is hosted. I assume HE as well, but could be off the mark. That's still down as well.

So much for 24x7.

[blackmoont]

i got 2 dedicated with noc24 and using american datacenter . it run very fast here . never seen a downtime from 3 month to now

[JenniH]

Well we are still down. I called HE directly, who traced the problem through to a company called Powersurge who are a reseller for HE... it looks like NOC24 use Powersurge who in turn use HE!

I then rang Powersurge who are investiging.

Basically I am doing the work that NOC24 should be doing, but aren't. In the meantime... the outage continues.... and of course not a peep from NOC24.

[Cattes]

I have only been with them a short time, when I can get CS they are helpful....but I have had both downtime and super slow connections since I have been with them and no reply to a support ticket placed a few days ago.....I had read good things about them but have not seen many since I have been here...we'll see how long this problem takes to fix....

[JenniH]

Via HE and Powersurge, both of whom were helpful and understanding, we are finally back up and running.

So is Noc24.com (as a side effect of my efforts).

At least we now know what Noc24's 24x7 actually means. If you ever read this Noc24... either change your website to reflect reality, or make yourself available 24x7 (for example, offer phone numbers that actually work and/or are actually answered!). I hope you had a good nights sleep whilst your customers were chasing around your suppliers trying to get our (and your) web site up.

[Cattes]

Amen! JenniH.....Amen!.....

[irishblue]

I agree to that JenniH. Some support tickets get left open for days and they are not on IM often in my time zone.