We have signed up with 2CO. As per their procedures the vendor must provide the customer service email which appear on the 'order verification' emails sent to customers and vendors.
Customers and 2CO can contact the vendor via this email anytime for any issues.
The customer statement only shows 2CO.com and vendor can put thie biz name along with 2CO if it wants.
But I don't really see a place for a 'vendor' phone number on the statement.
I was looking at the Paypal sign up screen and they seem to require the vendor biz phone number.
Q1: Is it a must to provide the biz phone number to palpal? Can't you just provide biz email and address?
Q2: Any recommendations where we can get a biz voicemail solution?
Reason: I want to provide to all our customers at least a voice mail number and we can check that voice mail few times during the day and respond back accordingly? It will avoid the expense of having dedicated phone attendants ( customer service) during the startup phase which may be very helpful. Plus we don't even know if we gonna get any calls then why bother hiring these people, at-least not in the beginning few months.
How do you gentlemen manage this all? Do you have dedicated people to attend phones? Please advise the best economical 'voicemail' solution to us.
Any comments/suggestions are appreciated.
Thanks for help.