Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : Very Bad Experience

[etreus]

I have been with one of the known CC processors, and two days ago had to decide NOT to renew, due to the very bad experience.

These people is letting pass the most ridiculous transactions, that a 10 year old kid, could detect as fraud.

Even worse when I get today an invoice for next year, after I had cancelled my account.

I am sure it will be very hard to get my up to date balance or cash back from them, and I wonder if anyone knows here where can one get help in this case.

Is there a governing body or somewhere one can claim for this?

[Corey Bryant]

Well the invoice could have already been in the process before you had cancelled & too late to stop.

Having said that, if they deducted money out of your checking account, try your bank & let them know. They might be able to help you.

Having said that, try to contact the processor first. If they do not help you - you can contact Visa or MasterCard directly. And you can always report them to the BBB for further investigations

[cdgcommerce]

I'm not sure exactly which company you are referring to, but feel free to PM me if you'd like and I'll see if I have a contact there that might be able to help you out with your situation.

I am familiar with most of the main processors that work a lot in the Internet merchant processing realm so I'd be happy to see if I know someone at that particular company who could help you out. (no guarantees but it might be worth a shot)

Beyond getting in touch with someone of authority at that particular processor, you could of course contact the BBB like Corey suggests... or you may also want to consider trying to get in touch with their acquiring bank.

One thing that you will also want to do is to take a look at your contract to see if you had to have cancelled it within a certain period of time. This way, you can be prepared and have all of the facts in order when you speak with them.

Hopefully, your contract didn't have a heavy cancellation fee.

These kinds of termination/cancellation fees are definitely the kinds of things that you want to avoid whenever humanly possible when signing up with a merchant account... so always make sure to ask about it and read the contract before signing up with any new processor.

Best of luck in resolving your situation!

[etreus]

Thank you all!

As I have given order to close my account, I got the email of being done and accounts were desactivated.

Few days later, I get the invoice, so I see there is acceptance from their part of account termination, no matter what the contract sais, and which I imagine it is published on their website, because I don't have a physical paper or contract.

[Michel H.]

Most of the times, these issues are listed in the terms and conditions on the website or there is a link in your confirmation email. People think that when they stop using the processing company, they will get their money within a week and that's it. 'Let's go to another processing company that sounds better.' Unfortunately, it doesn't work like that. There is usually a refundable reserve (or rolling reserve) of 5%. This reserve is held because your clients can put in chargebacks 180 days after they have made their purchase. Some merchants believe that processing companies do this to punish them because they have cancelled their account. (That would be harsh!) What I am trying to say is: Don't say that you got ripped off by a processing company because they have held your money. This is purely to prevent them from chargebacks. Eventually, you will get your money.

[etreus]

I haven't said that It was because of reserves for chargebacks. What I said, is that they have charged me for a full year, some days after I have cancelled my account.

Chargebacks is another issue, and it is the main reason for me running away from ecommerce alltogeather, until the chargeback routine changes, and will not punish so severely the merchant.

Fraudsters and wherever they get the credit card information, are the ones that need to be punished, IMO.

[etreus]

I have been credited for the CC processor mistake of charging me for the next year.

Still remains the rest, that needs change for ecommerce to work on a fair basis. Until then, good luck to everyone.

[etreus]

Most of the times, these issues are listed in the terms and conditions on the website or there is a link in your confirmation email.

We are speaking of money, and you know how easy and often a website can be changed!

[demonmoo]

archive.org :-)