12-10-2003, 06:39 PM
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Newbie
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Join Date: Feb 2002
Location: Staffordshire, UK
Posts: 27
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ValcatoHosting.com Currently Down
Hi All,
We currently have one server offline over at ValcatoHosting.com, but it's also taken out our homepage and forums, so I wish to enlighten any of our customers who have been left in the dark on this one.
Dolphin has been displaying some segmentation faults and our friends at ThePlanet are looking into them right this minute. We apologise for the downtime and hope to be back online very very soon.
Our other two servers are unaffected.
<Mods: Please feel free to move this to an appropriate forum if needed>
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12-10-2003, 07:01 PM
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New Member
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Join Date: Aug 2002
Posts: 0
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Thanks for the update, I had been wondering what had happend to my site and ValcatoHosting.
Do you expect this will be fixed in the next few hours or minutes ?
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12-10-2003, 07:57 PM
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Disabled
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Join Date: Nov 2003
Location: G33kValley
Posts: 9
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It should be fixed shortly, staff at ThePlanet are working hard to correct the problem as soon as possible.
Remember to check our user forums when the problem has been corrected for more information.
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12-10-2003, 08:09 PM
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Newbie
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Join Date: Feb 2002
Location: Staffordshire, UK
Posts: 27
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Latest Update direct from source:
(mmontgomery-12/10/03-17:46):
We have contacted Redhat Directly about this issue. There seems to be an incompatibility with the new glibc libraries that were installed recently. We are expecting a call back from them soon about this issue.
running "export LD_ASSUME_KERNEL=2.2.5"
after login, makes the current shell you are in work temporarily. This is only a weak workaround, and can't be applied globally.
I will get you an update as soon as we get something back from Redhat.
(we're thinking that downgrading glibc, and it's dependencies, MAY solve this problem [rpm -ivh --nodeps --force old_glibc.rpm], but are NOT sure)
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12-11-2003, 08:56 AM
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New Member
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Join Date: Aug 2002
Posts: 0
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Do you have an update, its been over 12 hours since your last post and everything is still down.
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12-11-2003, 12:25 PM
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Newbie
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Join Date: Feb 2002
Location: Staffordshire, UK
Posts: 27
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ThePlanet are still waiting for a response from Redhat, the guy at ThePlanet seemed a bit bemused at my request for them to maybe give Redhat a nudge to hurry them up, but they say they'll take care of it, so it's anyones guess.
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12-11-2003, 12:31 PM
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New Member
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Join Date: Aug 2002
Posts: 0
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Ok, thanks for the update.
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12-11-2003, 04:10 PM
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Web Hosting Guru
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Join Date: Sep 2003
Location: UK
Posts: 342
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Thanks for the info, however cant u push them along even more? 
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12-11-2003, 04:45 PM
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Web Hosting Master
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Join Date: Jan 2001
Location: Miami, FL
Posts: 1,023
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I would suggest todowngrade the glibc....
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12-11-2003, 06:35 PM
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Newbie
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Join Date: Feb 2002
Location: Staffordshire, UK
Posts: 27
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RedHat were taking too long so Theplanet are rebuilding the box as we speak.
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12-11-2003, 06:38 PM
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Web Hosting Master
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Join Date: Jan 2001
Location: Miami, FL
Posts: 1,023
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good to hear Valcato.... i would recommend that next time, have the planet add a new drive with a new OS and mount the old drive.... then you can transfer all the info and then the planet can remove the old drive. You will have allot less dowtime..... furthermore, i suggest doing daily or weekly backups to a remote server.
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12-11-2003, 06:41 PM
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Newbie
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Join Date: Feb 2002
Location: Staffordshire, UK
Posts: 27
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Backups are certainly in the pipeline, and had we have known it was a glibc problem from the outset thats what we would have done, but it began three days ago as a webmail failiure along with a lot of segmentation faults, and it's taken this long for the the mulder and scully of ThePlanet to try and find the real issue :-D
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12-12-2003, 08:46 AM
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New Member
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Join Date: Aug 2002
Posts: 0
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Are ThePlanet still rebuilding the server, as everything is still down.
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12-12-2003, 09:43 AM
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Web Hosting Master
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Join Date: Jan 2001
Location: Miami, FL
Posts: 1,023
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Quote:
Originally posted by valcato
Backups are certainly in the pipeline, and had we have known it was a glibc problem from the outset thats what we would have done, but it began three days ago as a webmail failiure along with a lot of segmentation faults, and it's taken this long for the the mulder and scully of ThePlanet to try and find the real issue :-D
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Judging by the statement above, i am now 99% sure you got hacked. This is something i recently seen on one of our client's machines..... We too thought it was hardware. The machine was a Dual Xeon with Hardware RAID5 + hotspare....
We went as far as doing rigerous testing on the RAM, CPU, Video, LAN cards, and RAID drives.... we went as far as low level formating each drive on the RAID (4x250gigs)..... and even then, nothing was wrong.
We had a copy of all the data and started to poke around more and found some rootkit files.
On the other hand, we had that customer back online on a temporary HArdware in less then 6hours. and back to his Dual Xeon in the next few days.
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12-12-2003, 02:36 PM
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New Member
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Join Date: Aug 2002
Posts: 0
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The server still seems to be down, do you have any idea when it will be back online?
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