12-10-2003, 03:41 PM
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Disabled
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Join Date: May 2002
Location: Virginia
Posts: 551
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Paysystems - response time for e-mails?
What is the typical response times for emails at paysystems?
I was told they'd waive my setup fee, but they don't reply to my e-mails (the sales person, not the sales team). I forwarded the e-mail to the sales team, but they don't seem to be quick either, well maybe they are just busy.
HL
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12-10-2003, 05:36 PM
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Web Hosting Master
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Join Date: Oct 2003
Location: Hanoi
Posts: 4,284
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you can use live chat with sales excutive. They will answer you. However, if you sent Paysystems within working time, I think they will reply you within 1-5 hours. Sometimes, they reply me immediately 
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12-10-2003, 06:46 PM
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Web Hosting Master
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Join Date: Aug 2001
Location: Australia
Posts: 934
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If you have a problem or complaint, don't expect them to reply at all. We found them to be absolutely hopeless.
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12-10-2003, 06:52 PM
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Disabled
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Join Date: May 2002
Location: Virginia
Posts: 551
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well they sent me a PM after I made this post.
HL
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12-10-2003, 06:57 PM
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Web Hosting Master
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Join Date: Jun 2002
Posts: 762
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Quote:
Originally posted by Hostlead
well they sent me a PM after I made this post.
HL
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Ah, so that's what you have to do to get a reply 
Generally, they have answered our emails within 12 hours. The live help can be very good but for some issues they tell you to send in a ticket.
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12-10-2003, 09:11 PM
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Web Hosting Master
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Join Date: Feb 2003
Location: Taiwan
Posts: 1,266
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I still have a few emails not answered.
Its been a few days and I don't think that I will get a responce.
__________________
█ Toeki Enterprises Co. (Accredited .WS & CentralNIC Registrar)
█ We accept PayPal, MoneyBookers, Credit Card, Bank Transfers and Western Union. [AWBS Reseller]
█Domain Registration http://www.toeki.net / http://www.dots.ws
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12-10-2003, 11:47 PM
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Junior Guru Wannabe
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Join Date: Mar 2002
Posts: 65
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I found paysystems phone support good, but email support is really useless. I have submitted several support forms to them over the months - maybe 6 or so - and received only one reply.
I wouldn't even dream of sending them an email anymore. Absolute waste of time. Call them to get a response.
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12-11-2003, 10:26 AM
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Web Hosting Master
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Join Date: Aug 2003
Location: /usr/null/
Posts: 920
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Hm... yes sometimes the livechat do ask you to have a ticket submitted. But if you are a bit 'sticky' you might get something like "Oh okay, wait a sec"
Use livechat instead since well, it's quicker.
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12-11-2003, 01:00 PM
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Junior Guru
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Join Date: Apr 2002
Location: Southern Maryland
Posts: 246
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Usually the tickets are responded to the same day. I have used the live chat a few times, but I would rather just put in a ticket. Calling is good too, everyone is really nice there, although you sometimes have to hold for over 10 mins.
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12-12-2003, 04:07 PM
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Registered User
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Join Date: Oct 2003
Posts: 49
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The absolute best thing to do is to submit a ticket via the MCC. It goes into our support ticketing program and has to answered within a certain time limit or it is escalated to management.
Paul
PaySystems
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12-12-2003, 04:15 PM
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Junior Guru Wannabe
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Join Date: Sep 2003
Location: East Coast
Posts: 35
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Phone support is great, they were very helpful. (toll free)
Also make sure you have an Account Rep. My account rep was a great help and 'middleman' while my account was in 'underwriters'.
I have only used live chat for small technical questions.
__________________
Pete Moreno
Pete99.Com Hosting/Resellers
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12-12-2003, 04:54 PM
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Web Hosting Master
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Join Date: Sep 2002
Posts: 1,056
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I contacted them yesterday through one of their forms about some questions I have. No response yet. After reading several reviews I thought for sure I would go with them, but now after reading some more reviews, I have to rethink my decision. Lack of email response also isn't very helpful.
RMF
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12-13-2003, 02:49 PM
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Web Hosting Guru
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Join Date: Aug 2001
Posts: 261
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I still have open inquiries to them from months ago. Guess I know where I stand.
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