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Is 2checkOut.com ticket support system always this horrible?

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  #1  
Old 12-10-2003, 01:40 PM
rickkumar rickkumar is offline
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Is 2checkOut.com ticket support system always this horrible?


48 Hours since my first ticket. Requested
for reply to ticket again few times. No reply yet.

Is it normal?

=======================
2 hours ago I added to my ticket that I am posting this 'slow support issue' in the forums on web where people discuss payment processors/merchant accounts. Guess what, now they have responded to everything point by point. Let me say, the response was quite honest/professional to my questions.
=======================

Thanks.

Rick Kumar


Last edited by rickkumar; 12-11-2003 at 01:12 PM.


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  #2  
Old 12-10-2003, 01:42 PM
mercyhosting mercyhosting is offline
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I hope not, I was considering getting an account with them..

  #3  
Old 12-10-2003, 01:50 PM
RofyHost RofyHost is offline
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well, 2Checkout ticket system is a little bit slow, but you get response and problem resolution,

mercyhosting I do recommend you 2CO, in spite of many continued DoS attacks they experienced, but the ordering process did worked well, and payments are fine in time (not for me as I am From Morocco 30 days wait to receive my checks) but the checks are issued and sent in time.

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Last edited by RofyHost; 12-10-2003 at 04:45 PM.
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  #4  
Old 12-10-2003, 01:56 PM
Lippy Lippy is offline
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2CO is great as far as my experiance has been with them. I have always had timely payments, never had an issue that was not answered within the same day ot was submitted. As stated above the only real problem is the DoS attacks that normally do not affect the sellers.

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  #5  
Old 12-10-2003, 02:10 PM
freman freman is offline
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2checkout's ticket support has always been bull****

  #6  
Old 12-10-2003, 02:24 PM
net-trend net-trend is offline
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If you have an urgent matter and can afford a 5 minute call.

Call them! That's the best method. Almost always solves any problems I have with just that 1 call.

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  #7  
Old 12-10-2003, 02:24 PM
Artashes Artashes is offline
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2CheckOut is the cheapest of the cheapest... Many people choose it only because of that. But if support and reliability is more important to you, spend a little more, get yourself a PaySystems account where there is live chat with support when you need it. Unless you're cool waiting days to get your ticket answered.

Been with PS for quite some time. Always got an answer when I needed to within 10-15 minutes.

Good luck, hope you resolve your problem.

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  #8  
Old 12-10-2003, 02:26 PM
net-trend net-trend is offline
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Quote:
Originally posted by Artashes
But if support and reliability is more important to you, spend a little more, get yourself a PaySystems account where there is live chat with support when you need it.
Yes, not only do they do that, THEY SEND SPAM OUT TOO!

I just got another of their time wasting, bandwidth hogging SPAM mails. Grr! Too bad I can't take any legal action.

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  #9  
Old 12-10-2003, 03:10 PM
2Grumpy 2Grumpy is offline
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Yes 2co tickets can take a while to get answered. Yes as someone mentioned we've found calling does usually get a faster response and faster fix to a problem. They seem to be improving some so while I can't recommend them to someone I can say "looks like they're improving so here's hoping".

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  #10  
Old 12-10-2003, 03:32 PM
kenop kenop is offline
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Yep, I've been w/ 2CO for a couple years now and am very happy overall with the services. The support is slow (unless you call), but I have never really had any issue that needed support! Yep they've been flawless, atleast with my account, for a long long time now.

Put alot of consideration into who you choose though, once you build up a client base it's nearly unthinkable to move them

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  #11  
Old 12-10-2003, 08:49 PM
rickkumar rickkumar is offline
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Still no response.

Their site says the phone support is only for customers.

Will call tommorow if no response by then.

Thanks.

  #12  
Old 12-11-2003, 02:03 PM
rickkumar rickkumar is offline
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Join Date: Aug 2003
Posts: 433
=======================
2 hours ago I added to my ticket that I am posting this 'slow support issue' in the forums on web where people discuss payment processors/merchant accounts. Guess what, now they have responded to everything point by point. Let me say, the response was quite honest/professional to my questions.
=======================

  #13  
Old 12-12-2003, 08:20 AM
KrissKb KrissKb is offline
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Join Date: Oct 2003
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48 Hours since my first ticket. Requested
for reply to ticket again few times. No reply yet.

Is it normal?


I think its very much normal with 2CO, they are very slow to answer tickets. I am useing them from lst 3 month and i am planning for somthing els now.

They are not only slow to reply the tickets but also to process the payments. Can anyone tell me some other marchent account like 2CO , what is most important for me that they should be able to wire me the money .

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