Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : perl DESK vs. eSupport

[steveTobb]

I am looking for advice, which is better?

Thanks,
Steve

[tazd9t9]

see my post about perlbill its the same company as perldesk

[steveTobb]

Still looking for some more votes

[ljprevo]

I use Perl Desk, but would rate Kayako. I have sent several support tickets to perldesk (as a paid customer) and my issue never got resolved, now my time is up. Support at Perl Desk.... Two Thumb down.

[steveTobb]

Ok, thank you for telling me that

Does anyone else have some comments?

[adame]

Sure do.

I like PerlDesk, great features, great price, easy to use..

I find it the perfect desk for my company.

[steveTobb]

i am glad you like perldesk.. currently esupport is winning 66%

[ljprevo]

perldesk software is nice, I still use it, but their support is a not that good.

[steveTobb]

Do you know if eSupport's support is good?

Thanks,
steve

[adame]

It is good, but would you want to pay off all those unwanted features.

eSupport support is slow as well (so I have been told).

[ljprevo]

Here is a recent thread to back my claim of poor support.

http://www.webhostingtalk.com/showth...hreadid=214784

[NxTek]

Cerberus is better than both of em IMO.

[steveTobb]

Originally posted by ljprevo
Here is a recent thread to back my claim of poor support.

http://www.webhostingtalk.com/showth...hreadid=214784

talking about perldesk or esupport

thanks

[Nymix-CB]

Kayako is much better than PerlDesk. However, for the price/quality, you should go with PerlDesk. PD is a lot cheaper than Kayako but it has less functions and support seems to be slow those days.

Varun @ Kayako is happy to work with us to find solutions to our problems and the software simply rocks.

Big praise at eSupport here!

[adame]

Exactly.